{"id":3646203,"url":"https://alion.io/job/eyecare-partners-patient-educator","title":"Patient Educator","company":{"id":4417395,"name":"EyeCare Partners","domain":"eyecare-partners.com","url":"https://alion.io/company/eyecare-partners","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":26,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Education","role_family":"Education","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Blue Ash, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-02T19:34:01Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-05T23:27:53Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com.\nCompany: Cincinnati Eye Institute\nJob Title: Patient Educator\nDepartment: Ophthalmology\nReports To: Surgical Services Manager\nLocation: This position is based in Blue Ash, OH\nCertified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT) preferred\nSUMMARY\nThe Patient Educator interfaces between patients who are interested in surgery and the medical, technical, and administrative staff. They provide in-person or virtual screenings, balanced education, and counseling to prospective patients regarding the benefits of surgery and their options. They discuss cost and payment options including their intraocular lens options (ATIOLs). They may also assist in maintaining relationship management systems including data entry of marketing and outcome data. Ideally, patient education starts before the patient comes in for cataract or refractive surgery evaluation. This is managed by contacting the patients before their scheduled appointment via email, phone, or text messages and by sharing information verbally, in writing, or with links to short videos. Once in the office, the Patient Educator meets with the patient prior to seeing the doctor, usually during the time after they have undergone technician exam procedures and is waiting to see the physician.\nESSENTIAL DUTIES AND RESPONSIBILITIES \nThis position will require flexibility and a broad knowledge base, with ability to perform any of the below tasks. \nProvides exceptional customer service during every patient encounter (in person or via phone) \nDisplays a professional attitude, greets patients promptly with a smile, and thanks them when they leave \nPractices urgency at all times with patients’ time, as well as doctors’ time and schedule, and manages patient flow \nComplies with all company policies and procedures, including HIPAA (Health Insurance Portability and Accountability) \nServes as support to patients for patient education, counseling, and inquiries: \nDiscussion of patient's vision goals for after surgery \nDiscussion of patient's daily living activities and hobbies \nExplanation of eye anatomy and the cataract or refractive surgical procedure \nExplanation of each lens or package options and the benefits and limitations of these technologies (as appropriate for patient's needs) \nProvides ATIOL educational materials to patients through different modalities (i.e., Rendia, video links, printed materials, etc.), and assists with maintaining patient access to these materials throughout the practice \nProvides explanation of lens or package pricing structure and payment/financing options with prospective patients \nServes as the liaison between patients and physicians: \nCommunicates patient's vision goals and ATIOL interest \nCommunicates past ocular history as related to potential candidacy for ATIOL (i.e., refractive surgery, monovision, contact lens wear, astigmatism, trauma, pathology, etc.) \nCoordinates with practice staff to ensure seamless patient transfers \nFacilitates prompt, professional, patient-friendly communications (i.e., phone calls, emails, portal, etc.) between patient and physician or referring physician and surgeon \nAssists in the practice development of ATIOL Program: \nCollaborates with administration for patient incentive letters, marketing for promotions, and gathering patient testimonials for practice materials and social media \nCompiles and generates patient data using tracking tools and/or spreadsheets \nSends practice, product and/or treatment, and financing information via email or mail to non-closed leads \nFollows up with non-closed leads via phone, email, portal or mail and records progress using tracking tools and/or spreadsheets \nJob may require other duties as assigned \nQUALIFICATIONS \nDesire to gain industry knowledge and training\nDemonstrates initiative in accomplishing practice goals\nAbility to grow, adapt, and accept change\nConsistently creating a positive work environment by being team-oriented and patient-focused\nAbility to interact with all levels of employees in a courteous, professional manner at all times\nReliable transportation that would allow employee to go to multiple work locations with minimal notice\nCommitment to work over 40 hours to meet the needs of the business\nAbility to work weekends when applicable\nEDUCATION AND/OR EXPERIENCE \nHigh School diploma or GED equivalent is required\nExperience in financial counseling is preferred\nExperience working with insurance is preferred\nLICENSES AND CREDENTIALS \nMinimum Required: None \n\nSYSTEMS AND TECHNOLOGY \nProficient in Microsoft Excel, Word, PowerPoint, Outlook \n\nPHYSICAL REQUIREMENTS\nThis role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25-50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity-including color, depth, peripheral vision, and the ability to adjust focus-is required 100% of the time. Occasional driving or climbing may also be necessary. \nPerks:\nFull Benefits Package - Medical, Vision, Dental and Life Insurance\n401k + Employer Matching\nPaid Time Off and Paid Holidays\nPaid Maternity Leave\nOptical Education Reimbursement\nCompetitive Base Pay\nIf you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly - only resumes submitted through this website will be considered.\nEyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.","description_format":"text","description_chars":6388,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Health insurance","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Ophthalmology & Eye Clinics","Optometry & Optical Stores"],"lifecycle":[{"event":"open","at":"2026-11-02T22:55:13Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":187500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":66,"band":"ok","label":"Likely open","p_open":1,"p_active":0.662,"p_room":1,"age_days":2,"expected_fill_days":32,"reasons":["conf:2","stale_co","urgency","win:early","comp:brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/eyecare-partners-patient-educator","json_url":"https://alion.io/job/eyecare-partners-patient-educator.json","meta":{"generated_at":"2026-11-06T00:43:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1204,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4417395},"rest":"https://alion.io/mcp/rest/get_company?id=4417395"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feyecare-partners-patient-educator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feyecare-partners-patient-educator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feyecare-partners-patient-educator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/eyecare-partners-patient-educator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feyecare-partners-patient-educator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3646203}},{"tool":"search_jobs","arguments":{"company":"eyecare-partners.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3646203},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}