{"id":1262744,"url":"https://alion.io/job/eyerov-lead-engineer-customer-support","title":"Lead Engineer – Customer Support","company":{"id":3782742,"name":"EyeROV","domain":"eyerov.com","url":"https://alion.io/company/eyerov","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kochi, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-29T07:35:29Z","employer_posted_date":"2026-08-29","last_verified_at":"2026-10-12T12:05:04Z","board_verified":true,"closed_at":null,"days_open":44,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":44},"description":"JOB PURPOSE\nThe Senior Engineer - Customer Support is responsible for delivering high-quality technical support and\nfield service for ROV systems delivered to the Clients. The role involves system commissioning,\ntroubleshooting, preventive maintenance, customer training, warranty support, and onsite operational\nassistance. The position requires close coordination with Engineering, Production, and Quality teams to\nensure maximum system availability, customer satisfaction, and continuous product improvement.\nKEY RESPONSIBILITIES\nCustomer Support & Technical Service\nProvide professional remote and onsite technical support for ROV systems, payloads, and\nassociated equipment.\nLead installation, commissioning, integration, and performance validation activities at customer\nsites.\nSupport customer operations, onsite deployment support, sea trials, and technical\ndemonstrations.\nEnsure timely response and effective resolution of customer technical issues.\nAct as the primary technical interface between customers and internal engineering teams.\nSystem Troubleshooting & Maintenance\nPerform systematic troubleshooting of ROV electrical, electronic, mechanical, communication,\ncontrol, and software-related issues.\nExecute preventive maintenance, corrective maintenance, and breakdown repair activities.\nAnalyze equipment failures, perform root cause analysis, and implement effective corrective\nactions.\nConduct functional testing, calibration, and validation of ROV systems and payloads.\nEnsure service activities are performed in accordance with company procedures and quality\nstandards.\nCustomer Training & Knowledge Transfer\nConduct customer training programs covering ROV operation, handling, maintenance, and\ntroubleshooting procedures.\nDevelop and deliver technical presentations, operation guidelines, and maintenance instructions.\nProvide technical guidance to customers for efficient and safe system utilization.\nService Documentation & Reporting\nPrepare detailed service reports, commissioning reports, maintenance records, and warranty\ndocumentation.\nMaintain accurate records of customer issues, service history, and corrective actions.\nProvide field feedback and technical insights to Engineering and Product Development teams.\nSupport continuous improvement initiatives based on customer feedback and field performance.\nSpare Parts & Service Coordination\nAnalyze equipment failure trends and recommend spare parts requirements.\nSupport service inventory management and spare parts planning.\nCoordinate with internal teams for replacement parts, technical solutions, and product updates.\nRequired Qualifications & Experience :\nBachelor’s Degree / Diploma in Electronics, Electrical, Mechatronics, Robotics, Instrumentation, or\nrelated engineering disciplines.\n2-5 years of experience in customer support, field service engineering, commissioning, or\nmaintenance roles.\nExperience in marine technology, ROV systems, underwater robotics, automation, or industrial\nequipment is preferred.\nTechnical Skills & Competencies :\nTechnical Competencies:\nStrong knowledge of electrical and electronic systems.\nHands-on experience in troubleshooting power systems, control systems, sensors, actuators, and\ncommunication networks.\nAbility to interpret electrical schematics, wiring diagrams, and technical documentation.\nExperience in system integration, testing, and commissioning.\nKnowledge of embedded systems, software interfaces, and industrial communication protocols.\nAbility to perform field diagnostics and repair activities independently.\nBehavioural Competencies:\nStrong customer focus and service-oriented approach.\nExcellent problem-solving and analytical skills.\nEffective communication and interpersonal skills.\nAbility to work independently in challenging field environments.\nStrong coordination and teamwork skills.\nWillingness to travel for customer support and offshore activities.","description_format":"text","description_chars":3904,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Drones & UAVs","Underwater & Marine Robotics"],"lifecycle":[{"event":"open","at":"2026-09-25T21:07:30Z"}],"visa":[],"liveness":{"score":27,"band":"fade","label":"Fading","p_open":1,"p_active":0.59,"p_room":0.45,"age_days":43,"expected_fill_days":23,"reasons":["conf:1","win:tail"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/eyerov-lead-engineer-customer-support","json_url":"https://alion.io/job/eyerov-lead-engineer-customer-support.json","meta":{"generated_at":"2026-10-12T14:12:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22382,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3782742},"rest":"https://alion.io/mcp/rest/get_company?id=3782742"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feyerov-lead-engineer-customer-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feyerov-lead-engineer-customer-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feyerov-lead-engineer-customer-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/eyerov-lead-engineer-customer-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feyerov-lead-engineer-customer-support"}]}