{"id":3406590,"url":"https://alion.io/job/eykon-senior-service-operator","title":"(Senior) Service Operator","company":{"id":4389161,"name":"EYKON","domain":"eykon-solutions.com","url":"https://alion.io/company/eykon","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Jyväskylä, Finland"],"countries":["FI"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":65000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5018},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Oracle","optional":false}],"status":"live","first_seen_at":"2026-10-28T16:25:25Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-29T12:36:21Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"We are looking for a technically skilled and customer-oriented (Senior) Service Operator to join our Services and Solutions team in Jyväskylä.\nIn this role you’ll work in a team who has overall responsibility for our service operations providing metering services to our electricity, water and district heat provider customers. The service scope includes ensuring flawless operation of the entire service chain covering the metering devices, mobile connectivity, service platform and integrations towards the customer systems. The team also acts as a single point of contact to service customers via different support tools.\nYour main tasks include ensuring the agreed service levels by proactive monitoring and service operations in accordance with defined service processes. In addition, you’ll participate to the customer support process together with the support teams by efficient service request and incident handling and being in direct contact with the customer when needed.\nYou have relevant degree in IT field or equivalent and you are interested in working service operations.\nPreferably you have some experience of server software, Oracle database and/or monitoring tools. Maybe you have already knowledge how to apply ITIL methods. You understand customer needs, SLA demands and maybe you also have experience in the energy business. As we work in an international business you communicate fluently in Finnish and English.\nYou have a customer-oriented attitude, and you are able to adopt new technologies easily. As a person you are a team player and strongly committed to quality in everything you do. You approach things proactively and analytically and are interested in developing our internal service processes to bring efficiency to the operations.\nWe offer you\n\nexciting and meaningful career in multicultural environment embracing change for a greener tomorrow\ntalented colleagues and high performing teams\nversatile work tasks and support for professional development\nwork community where we respect each other and have open information sharing\nflexible working time and hybrid working model to fit individual needs\nwellbeing support including Epassi flex & lunch benefit, and preventive dental care support\nmodern office space designed for our needs\nFollow us on LinkedIn\nLocation: Jyväskylä, Finland\nFor further information, please contact Helena Peipponen, \nPlease submit your application and CV latest on 15th of November 2026. Please submit your application as soon as possible since the position will be filled when a suitable person is found.","description_format":"text","description_chars":2607,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Finnish","level":"All levels","optional":false}]},"benefits":["Flexible schedule","Hybrid work","Professional development"],"hiring_locations":[{"name":"Finland","iso":"FI","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Smart Grid","Energy Management"],"lifecycle":[{"event":"open","at":"2026-10-28T16:25:25Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":29,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/eykon-senior-service-operator","json_url":"https://alion.io/job/eykon-senior-service-operator.json","meta":{"generated_at":"2026-10-29T17:33:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26222,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4389161},"rest":"https://alion.io/mcp/rest/get_company?id=4389161"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feykon-senior-service-operator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feykon-senior-service-operator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feykon-senior-service-operator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/eykon-senior-service-operator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feykon-senior-service-operator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3406590}},{"tool":"search_jobs","arguments":{"company":"eykon-solutions.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3406590},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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