{"id":2419900,"url":"https://alion.io/job/eze-castle-integrations-l2-systems-escalation-engineer","title":"L2 Systems Escalation Engineer","company":{"id":3810727,"name":"Eze Castle Integrations","domain":"eci.com","url":"https://alion.io/company/eze-castle-integrations","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taguig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":25000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":549},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Hyper-V","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"PowerShell","optional":false},{"name":"SharePoint","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-08-31T16:00:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-13T16:07:03Z","board_verified":true,"closed_at":null,"days_open":43,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":43},"description":"Role Overview:\nSeeking a skilled L2 Systems Escalation Engineer to provide L2 support for Windows Server, Azure AD, Microsoft 365, Exchange Online, Cloud PC (Windows 365), Azure Virtual Desktop (AVD), and email security platforms. The ideal candidate will manage, troubleshoot, and optimize Microsoft infrastructure environments while ensuring high availability, security, and compliance across cloud and hybrid platforms.\nKey Responsibilities\nAdminister and support Windows Server (AD DS, DNS, DHCP, Group Policy, DFS, Hyper-V)\nManage Azure AD (Microsoft Entra ID) for identity, authentication, and access management\nProvide L2 support for Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive)\nAdminister and troubleshoot Exchange Online, mail flow, transport rules, mailbox permissions, shared mailboxes, retention policies, and email deliverability issues\nManage and support Windows 365 Cloud PCs including provisioning, policies, performance monitoring, troubleshooting, and lifecycle management\nAdminister and support Azure Virtual Desktop (AVD) environments including host pools, session hosts, FSLogix profiles, application delivery, and user access management\nManage and troubleshoot Proofpoint and Mimecast email security platforms, including message tracing, spam filtering, threat protection, email continuity, archiving, and secure mail flow configurations\nTroubleshoot and resolve incidents related to user accounts, authentication, mail flow, messaging security, Cloud PCs, virtual desktops, and collaboration tools\nImplement and maintain security, compliance, Conditional Access, and email security policies across Microsoft and third-party platforms\n10. Perform routine maintenance, updates, vulnerability remediation, and patch management activities\nAutomate operational tasks using PowerShell scripting\nParticipate in migration, upgrade, and modernization projects involving Microsoft 365, Azure services, Exchange Online, AVD, and Cloud PC technologies\nMonitor platform health, availability, performance, and capacity planning for supported services\nParticipate in root cause analysis, incident management, problem management, and change management activities\nRequired Skills\nAt least 4–8 years of experience in Windows Server, Microsoft 365, and cloud infrastructure environments\nHands-on experience with Exchange Online administration, troubleshooting, and mail flow management\nExperience supporting Azure AD (Microsoft Entra ID), Microsoft 365, and hybrid identity environments\nHands-on experience with Windows 365 Cloud PC administration and support\nExperience with Azure Virtual Desktop (AVD) deployment, administration, and troubleshooting\nExperience administering Proofpoint and/or Mimecast email security platforms\nStrong understanding of Exchange Online Protection (EOP), anti-spam, anti-phishing, DKIM, SPF, and DMARC concepts\nStrong PowerShell scripting and automation skills\nExperience with Microsoft Intune, Conditional Access Policies, and endpoint management is preferred\nStrong troubleshooting, analytical, and problem-solving skills\nUnderstanding and execution of ITIL framework (especially Problem Management, Change Management, RCA, and RFC processes and procedures)\nShould be well versed in communication (English, written and oral) and be able to coordinate efficiently with onsite subordinates and direct in-line managers\nProvide excellent customer service to internal IT customers, application owners, and end users\nRemain vigilant while continuing to maintain and enhance the overall security of ECI and the clients receiving our services\nMaintain awareness about the potential risks based on the environment they are operating in and the clients they are supporting\nWorking Conditions\nAbility to work in an independent environment with moderate supervision\nAbility to work under a moderate noise level (i.e. working on an open floor with printers, telephones, and computers)\nAbility to travel for business and work beyond normal business hours when necessary\nAbility to be flexible and successfully respond to multiple work pressures\nSitting for extended periods of time\nDexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components\nLifting and transporting of moderately heavy objects, such as computers and peripherals\nAbout ECI\nECI is a leading provider in the financial industry of cloud and technical solutions. With over 25 years in business, ECI has upheld a reputation of developing top-tier industry technologists by allowing them to work in fast-paced and dynamic environments. Focusing on a “promote from within” culture allows our team to grow both personally and professionally.","description_format":"text","description_chars":4703,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-10-13T04:52:21Z"}],"visa":[],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.527,"p_room":0.35,"age_days":42,"expected_fill_days":19,"reasons":["conf:0","win:tail"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/eze-castle-integrations-l2-systems-escalation-engineer","json_url":"https://alion.io/job/eze-castle-integrations-l2-systems-escalation-engineer.json","meta":{"generated_at":"2026-10-13T18:28:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28295,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3810727},"rest":"https://alion.io/mcp/rest/get_company?id=3810727"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feze-castle-integrations-l2-systems-escalation-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feze-castle-integrations-l2-systems-escalation-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feze-castle-integrations-l2-systems-escalation-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/eze-castle-integrations-l2-systems-escalation-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feze-castle-integrations-l2-systems-escalation-engineer"}]}