{"id":2419959,"url":"https://alion.io/job/eze-castle-integrations-senior-network-operations-center-engineer-2","title":"Senior Network Operations Center Engineer","company":{"id":3810727,"name":"ECI","domain":"eci.com","url":"https://alion.io/company/eze-castle-integrations","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Networking","role_family":"Networking","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17500,"max_usd":42000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":648},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"BGP","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"MPLS","optional":false},{"name":"OSPF","optional":false},{"name":"ServiceNow","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"TCP/IP","optional":false},{"name":"VLAN","optional":false},{"name":"VMWare","optional":false},{"name":"Wireshark","optional":false},{"name":"DNS","optional":true},{"name":"ITSM","optional":true}],"status":"live","first_seen_at":"2026-07-21T04:00:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-20T20:01:36Z","board_verified":true,"closed_at":null,"days_open":91,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":91},"description":"ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.\nAt ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world. \nThe Opportunity: \nWe are seeking an enthusiastic, personable, and qualified Senior Network Operation Center Engineer (Network Monitoring) to join our amazing team! In this role, you will be part of the Network Services Team (NOC) that provides 24x7 monitoring, operations, and support services. \nThe Senior NOC Engineer – Network Monitoring will provide monitoring and troubleshooting of network infrastructure devices for global customers, supporting LAN/WAN/Firewalls /SD-WAN environments. While responding to Level 1 and 2 service tickets, you will work closely with the team to address complex network problems escalated by NOC engineers. You will be responsible for escalating issues to next-level support and engaging third-party vendors for any network or connectivity impairments. \nThis is an onsite role.\nWhat you will do:\nResolve level 1 and 2 network support cases, incidents, and work orders associated with routing, switching, WAN, SD-WAN and firewall environments following ECI defined SLAs. \nSet client expectations appropriately throughout the troubleshooting process, ensuring clear communication. \nResolve incidents and requests from centralized monitoring systems related to, but not limited to the following: \nAlarm validation and alert correlation \nRouting protocol (BGP, OSPF, EIGRP) and switching issues (VLAN, STP) \nWAN/MPLS/VPLS/Express Route/Internet circuit issues \nSD-WAN related alerts (tunnel status, edge device health, policy issues) \nConnectivity issues, latency, packet loss, bandwidth utilization \nFirewall issues (Palo Alto, Cisco ASA, Fortinet — NAT, policies, sessions) \nWireless network-related issues (controllers, AP connectivity) \nPerform troubleshooting, problem analysis, and isolation of network events in accordance with incident management guidelines. \nFollow ECI change control process for performing changes such as PAN-OS, IOS and Meraki upgrades, configuration changes, and SD-WAN updates during approved maintenance windows. \nIncident Management via ServiceNow tool. \nFollow client escalation procedures and handle customer calls for diagnosing network-related issues. \nProvide timely and accurate end-to-end support via phone, email, and ticketing documentation. \nAccurately document incidents, diagnostics, correlations, and resolutions in the ticketing system. \nMaintain WAN links and engage ISPs and vendors for circuit outages, latency, packet loss or bandwidth issues. \nEscalate outage events and network impairments to appropriate stakeholders when unresolved within SLA timelines. \nMonitor and track scheduled network maintenance activities, analyzing impact and ensuring alignment with approved windows. \nCoordinate with internal teams and respond to communications promptly. \nAct as an escalation point for NOC Engineers on network related issues. \nProduce reports such as RCA, investigation reports, and network health summaries. \nProvide training for new hires in lower roles on network troubleshooting and monitoring. \nProvide feedback for continuous improvement of NOC network operations. \nAbility to work on Major Incident Management (MIM) tickets (P1/P2) for Network related issues. \n\nWho you are:\nBachelor’s degree in information technology/computer science or related field. \n5 years of relevant experience in network support & monitoring. \nMinimum 2 years as a NOC Engineer in network operations. \nExcellent communication skills with the ability to explain technical network issues clearly. \nStrong prioritization and customer centric mindset. \nStrong troubleshooting skills: ability to identify and analyze network issues, traffic behavior and performance bottlenecks. \nStrong documentation and communication skills. \nAbility to multitask in a high-volume NOC environment. \nAbility to prioritize tasks in high-pressure situations. \nHighly self-motivated and proactive. \nWillingness to work in 24x7x365 operational environment. \nStrong experience in configuration, management, and monitoring of: \nRouters and switches (Cisco or equivalent) \nFirewalls (Palo Alto, Cisco ASA, Fortinet) \nWireless LAN controllers and access networks \nStrong understanding of TCP/IP networking fundamentals \nExperience with routing protocols: BGP, OSPF, EIGRP \nExperience with switching technologies: VLANs, STP, trunking \nExperience in WAN technologies: MPLS, Internet circuits, VPNs (IPSec, SSL) \nHands-on experience with SD-WAN technologies and Firewalls such as: \nCisco SD-WAN (Viptela) / VMware (Velocloud) / Fortinet / Palo Alto \nMonitoring tools such as LogicMonitor, SolarWinds, or similar SNMP-based platforms \nTicketing tools experience such as ServiceNow \nBasic packet analysis tools (e.g., Wireshark – preferred) \nCertifications/Training Recommendations: CCENT or CCNA or CCNP or PCNSE or training equivalent. Knowledge of TCP/IP, Cisco routing, switching technologies and ITIL Exposure \n\nBonus points if you have:\nExperience with Managed Service Provider (MSP) environments \nExperience with ServiceNow ITSM \nExperience with network monitoring tools (LogicMonitor, SolarWinds, ConnectWise Automate etc.) \nKnowledge of DNS and network-related services \nRelevant advanced network certifications \n\nECI’s culture is all about connection – connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and so much more! If you believe you would be a great fit and are ready for your best job ever, we would like to hear from you!\n\nLove Your Job, Share Your Technology Passion, Create Your Future Here!\n\n#LI-Onsite","description_format":"text","description_chars":6251,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-10-13T04:52:21Z"}],"visa":[],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":1,"p_active":0.497,"p_room":0.35,"age_days":91,"expected_fill_days":38,"reasons":["conf:2","velocity","win:tail"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/eze-castle-integrations-senior-network-operations-center-engineer-2","json_url":"https://alion.io/job/eze-castle-integrations-senior-network-operations-center-engineer-2.json","meta":{"generated_at":"2026-10-20T22:43:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26617,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3810727},"rest":"https://alion.io/mcp/rest/get_company?id=3810727"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feze-castle-integrations-senior-network-operations-center-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feze-castle-integrations-senior-network-operations-center-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feze-castle-integrations-senior-network-operations-center-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/eze-castle-integrations-senior-network-operations-center-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feze-castle-integrations-senior-network-operations-center-engineer-2"}]}