{"id":2117606,"url":"https://alion.io/job/f5-networks-technical-support-engineer-network","title":"Technical Support Engineer (Network)","company":{"id":2309069,"name":"F5","domain":"lolportals.com","url":"https://alion.io/company/lolportals","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Warsaw, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":52000,"period":"year","method":"role_country_seniority_unknown","sample_n":69},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DNS","optional":false},{"name":"Linux","optional":false},{"name":"Red Hat","optional":false},{"name":"TCP/IP","optional":false},{"name":"Unix","optional":false},{"name":"VMWare","optional":false},{"name":"VPN","optional":false},{"name":"Wireshark","optional":false},{"name":"Ansible","optional":true},{"name":"AWS","optional":true},{"name":"Docker","optional":true},{"name":"Git","optional":true},{"name":"JavaScript","optional":true},{"name":"Kubernetes","optional":true},{"name":"Nginx","optional":true},{"name":"Node JS","optional":true},{"name":"OpenStack","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-09-22T11:13:28Z","employer_posted_date":null,"last_verified_at":"2026-09-22T11:13:28Z","board_verified":false,"closed_at":null,"days_open":19,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":19},"description":"Role Overview\nThis is a hybrid position - 30 days per quarter working in the office. Days are up to the employee. We empower our customers—the world’s largest enterprises, service providers, financial and educational institutions, government entities, and consumer brands—to create, secure, and operate applications that deliver extraordinary digital experiences. Join F5’s team of Technical Support Engineers as we accelerate our efforts to power and protect applications of every description and across every conceivable environment.\n\nYour day-to-day activities will include:\n\nProviding Level 2 technical support to resolve hardware and software issues related to F5 products.\n\nMaintaining excellent customer communication, including project status, plan-of-actions, and resolution steps.\n\nProviding F5 customers and partners with a consistently high-quality support experience.\n\nWorking with our tier three engineering services team to overcome technical challenges.\n\nBuilding strong working relationships with peers, partnering with engineers, managers, and related F5 departments.\n\nWriting and updating solution articles to share technical expertise internally and externally.\n\nHandling multiple cases and prioritizing tasks based on customer and business needs.\n\nFollowing standards-based processes (as defined in our Quality Management System).\n\nContinuing your own professional development through participating in ongoing training on our products and related technologies.\n\nCulture\nLearn more about our culture here: https://www.f5.com/company/careers/culture and https://www.f5.com/company/diversity-inclusion.\nWymagania\nRequired Skills and Experience\n\nCustomer support experience with enterprise-level corporate customers in production environments.\n\nHands-on technical experience with LAN/WAN operations (e.g., DNS, Open SSL, Cryptography, virtualization, etc.), Network Protocols, UNIX or Linux (e.g., Redhat) operating systems, as well as VMware or equivalent hypervisors and network hardware.\n\nSolid grasp of TCP/IP protocols and the OSI model.\n\nUnderstanding packet captures using Wireshark.\n\nKnowledge of DNS and HTTP protocol in detail.\n\nUnderstanding of SSL/TLS handshake.\n\nExperience of Network Security (e.g., Web Application Security, AAA, VPN, DDoS, Malware, Application Firewalls, etc.).\n\nAbility to read, write and speak English fluently, including technical concepts and terminology.\n\nAble to communicate technical information to customers with varying levels of technical knowledge.\n\nGood analytical problem-solving abilities.\n\nAttention to detail.\n\nNice to have\n\nExperience or ability to grow expertise in Public/Private Cloud technologies (Microsoft, AWS, Google), NGINX, Programming/Scripting (JavaScript, Python, BASH, PERL, Node.JS), Containers (OpenStack, Docker, Velcro), Container Orchestration (Kubernetes) and/or Automation (Ansible, Git).\n\nFluency in other languages.\n\nExperience with F5 technologies.\n\nOferujemy\nWorking as one of our team opens lots of career development opportunities and unlocks a multitude of domains to specialize in. F5 is happy to help you learn new technologies in time.\n\nAbout F5\nAt F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.","description_format":"text","description_chars":3690,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-08T23:22:33Z"}],"visa":[],"liveness":{"score":43,"band":"fade","label":"Fading","p_open":0.85,"p_active":0.67,"p_room":0.75,"age_days":17,"expected_fill_days":21,"reasons":["seen:17","win:late"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/f5-networks-technical-support-engineer-network","json_url":"https://alion.io/job/f5-networks-technical-support-engineer-network.json","meta":{"generated_at":"2026-10-11T22:35:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12645,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2309069},"rest":"https://alion.io/mcp/rest/get_company?id=2309069"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ff5-networks-technical-support-engineer-network"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ff5-networks-technical-support-engineer-network"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ff5-networks-technical-support-engineer-network"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/f5-networks-technical-support-engineer-network\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ff5-networks-technical-support-engineer-network"}]}