{"id":4314596,"url":"https://alion.io/job/f5-workforce-management-analyst-ii","title":"Workforce Management Analyst II","company":{"id":5759,"name":"F5","domain":"f5.com","url":"https://alion.io/company/ffive","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":32,"ghost_share":0,"stale_share":0.688,"repost_share":0,"time_to_fill_p50_days":41,"computed_at":"2026-11-14T05:58:10Z"}},"role":"HR","role_family":"HR","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore","Guadalajara, Mexico"],"countries":["SG","MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-11-12T00:00:00Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-14T21:00:45Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. \nEverything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.\nPosition Summary\nThe Workforce Management Analyst II in Global Services is responsible for supporting workforce management operations across multiple regions to ensure optimal staffing, accurate forecasting, and operational efficiency. This position plays a key role in ensuring efficient resource allocation and supports the delivery of high-quality service to customers worldwide. The ideal candidate is detail-oriented, analytical, and adept at handling dynamic business needs.\nPrimary Responsibilities\nAnalyze historical data and trends to create accurate short-term and long-term workload forecasts for Global Services operations.\nBuild and manage schedules to ensure adequate staffing coverage across multiple geographies and time zones.\nMonitor performance metrics, including service levels, occupancy, and adherence, and recommend adjustments as needed to maintain SLAs.\nGenerate regular workforce reports, including forecasts, scheduling performance, and productivity insights, to share with regional and global leadership.\nCollaborate with Global Support teams to address capacity challenges and effectively communicate changes in workforce plans.\nUtilize workforce management tools to manage forecast data, schedules, and performance monitoring.\nImprove workforce processes and workflows by providing recommendations based on data findings.\nThe Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.\nKnowledge, Skills and Abilities\nAnalytical skills: Strong ability to interpret data, identify trends, and recommend solutions.\n Technical proficiency: Advanced Excel skills (e.g., pivot tables, VLOOKUP, conditional formatting, basic formulas) and familiarity with workforce management tools (e.g., NICE, Verint).\nCollaboration and communication: Ability to work effectively with cross-functional teams and communicate moderately complex concepts clearly.\nProblem-solving: Ability to recognize risks, build operational plans, and address issues with minimal supervision.\nAdaptability: Thrives in a dynamic, fast-paced global organization.\nQualifications\nBachelor’s degree in business, Analytics, Operations Management, or a related field (or equivalent professional experience).\n2 or more years of experience in workforce analytics, forecasting, or scheduling.\nStrong knowledge of contact center metrics (e.g., AHT, ASA, shrinkage).\nProactive and detail-oriented with excellent time management skills.\nThe Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.\nPlease note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com ).\nEqual Employment Opportunity\nIt is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting .","description_format":"text","description_chars":4472,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Singapore","iso":"SG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Network Security","Application Security","Web Security & DDoS Protection"],"lifecycle":[{"event":"open","at":"2026-11-14T14:55:35Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":41,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-11-14T23:20:40Z"},"pay":null,"html_url":"https://alion.io/job/f5-workforce-management-analyst-ii","json_url":"https://alion.io/job/f5-workforce-management-analyst-ii.json","meta":{"generated_at":"2026-11-14T23:20:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31136,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5759},"rest":"https://alion.io/mcp/rest/get_company?id=5759"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ff5-workforce-management-analyst-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ff5-workforce-management-analyst-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ff5-workforce-management-analyst-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/f5-workforce-management-analyst-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ff5-workforce-management-analyst-ii"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4314596}},{"tool":"search_jobs","arguments":{"company":"f5.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4314596},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}