{"id":2359978,"url":"https://alion.io/job/faac-technologies-technical-support-specialist","title":"Technical Support Specialist","company":{"id":692014,"name":"FAAC Technologies","domain":"faactechnologies.com","url":"https://alion.io/company/faactechnologies","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"B","score":75,"open_postings":8,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Rockledge, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-12T15:06:10Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-13T09:24:39Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Technical Support Specialist\nPosition Summary\nThe primary responsibility of the Technical Support Specialist is to provide exceptional technical support to customers via phone and email, with a strong focus on timely issue resolution and overall customer satisfaction. This position serves as a key technical resource for customers, field technicians, end-users, and distribution partners by troubleshooting product issues, answering technical questions, and guiding customers through installation, configuration, diagnostics, and resolution of product-related concerns.\nThe Technical Support Specialist will also perform in-house diagnostic and repair services on Magnetic-branded operators, components, and accessories. Through direct interaction with customers and hands-on product troubleshooting, this role will identify recurring issues and provide valuable technical feedback to the QA and R&D teams to support product quality and continuous improvement\nPerform diagnostic tests and repairs on the Magnetic-branded product lines' electric, electronic, and mechanical systems. \nTest and validate product performance. \nInitiate, monitor, and complete the RMA process for returns and repairs. \nProvide product support via phone and e-mail. \nSupport customer installation and configuration of operators and accessories. \nAnswer technical questions and service requests for the sales team. \nAssist management with the mentoring and training of new hires\nQualifications include:\nStrong mechanical aptitude (Required) \nExcellent verbal and written communication skills (Required) \nExcellent analytical and problem-solving skills (Required) \nAbility to work independently with minimal supervision. \nProficient with mechanics and power tools. \nProficient in electrical, electronic, and mechanical troubleshooting. \nProficient with electronic repair procedures and techniques, including operation of multi-meters/DVOM, power supplies, and soldering/de-soldering tools. \nAbility to interpret and condense information from documentation sources and successfully use that information to provide support without a pre-written script. \nStrong understanding and ability to interpret technical documentation, including product manuals, datasheets, technical drawings, wiring diagrams, and electrical schematics.","description_format":"text","description_chars":2301,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Access Control & Alarm Systems","Building Automation & Controls"],"lifecycle":[{"event":"open","at":"2026-10-12T15:38:49Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":29,"reasons":["conf:2","win:early"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/faac-technologies-technical-support-specialist","json_url":"https://alion.io/job/faac-technologies-technical-support-specialist.json","meta":{"generated_at":"2026-10-13T10:48:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16635,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":692014},"rest":"https://alion.io/mcp/rest/get_company?id=692014"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffaac-technologies-technical-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffaac-technologies-technical-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffaac-technologies-technical-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/faac-technologies-technical-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffaac-technologies-technical-support-specialist"}]}