{"id":3084978,"url":"https://alion.io/job/faac-technologies-technician-i-gqeberha","title":"Technician I (Gqeberha)","company":{"id":692014,"name":"FAAC Technologies","domain":"faactechnologies.com","url":"https://alion.io/company/faactechnologies","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"B","score":75,"open_postings":8,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gqeberha, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8000,"max_usd":17500,"period":"year","method":"role_seniority_country_remote_cell","sample_n":21},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-22T12:02:29Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-25T13:40:10Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Centurion Systems is proud to be part of the global FAAC Technologies Group.\nAt FAAC Technologies, working in Installation & Service means solving real challenges with smart technology in a human-centered and ethically grounded environment.\nYou will be part of lifelong learning that sparks the growth of innovation, where your voice is heard, and your contribution is fairly recognized.\nHere, strong interpersonal bonds foster a sense of belonging - and a shared ambition to grow into some of the most capable and respected service professionals in our industry.\nMain Purpose of the Role:\nTo provide a cost effective electronic/mechanical testing, repair and support capability, on all products supported by Centurion and to capture all relevant activities in the most cost effective and profitable manner.\nMain Responsibilities:\nMaintaining a friendly and organised customer service environment and ensuring that client queries are handled accurately in a professional manner and that you are presentable at all times.\nAssisting with technical support provided by the department, both telephonic and at the counter.\nResponsible for the mechanical and electronic testing and repair of all products supported by Centurion.\nEnsuring that all equipment repaired and tested perform in their original state and to our quality standard.\nLogging all failures to ensure that the quality department at Head Office receives proper and useful feedback about failures experienced, and assisting the Production and R&D department in establishing failure trends and suggesting possible improvements to our product(s).\nAssisting with the designing and improvement of test jigs to improve our service capabilities.\nResponsible for the capturing of SAP and or CRM transactions during the service and repair processes.\nAssisting when necessary, with other ad-hoc duties; i.e. training, updating of technical data, exhibitions, site support, the testing of new products, special site requirements.\nManaging optimal relationships with the client base, ensuring that the needs of the client come first.\nMaintaining the highest level of neatness and adhered to all Occupational Health and Safety standards.\nResponding to incoming technical support queries via all contact channels (live chat, calls, Zoho desk email tickets).\nEnsuring that written communication is responded to within the specified SLA’s for each channel.\nEnsuring that all communication with our clients is of the required quality as outlined in the department’s QA script.\nCapturing all relevant information on inbound calls (Zoho desk interaction logging).\n\nQualifications and other Requirements:\nIn possession of or studying towards N3/S2 (Electronic or Mechanical or Electro-Mechanical Engineering).\nGood knowledge and understanding of electronic concepts.\nDisplays good practical ability.\nMust have extensive knowledge of all Centurion products.","description_format":"text","description_chars":2897,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Access Control & Alarm Systems","Building Automation & Controls"],"lifecycle":[{"event":"open","at":"2026-10-22T13:24:36Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":29,"reasons":["conf:3","win:early","comp:junior"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/faac-technologies-technician-i-gqeberha","json_url":"https://alion.io/job/faac-technologies-technician-i-gqeberha.json","meta":{"generated_at":"2026-10-25T16:37:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23981,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":692014},"rest":"https://alion.io/mcp/rest/get_company?id=692014"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffaac-technologies-technician-i-gqeberha"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffaac-technologies-technician-i-gqeberha"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffaac-technologies-technician-i-gqeberha"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/faac-technologies-technician-i-gqeberha\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffaac-technologies-technician-i-gqeberha"}]}