Account Manager for FaceUp (East Coast based)

About FaceUp:

FaceUp is a B2B SaaS Compliance and Ethics platform headquartered in Prague, with a US entity and customers primarily in the United States, the Middle East and Europe. Since 2017, we've been building trust and transparency in organizations worldwide - from schools tackling bullying to big companies and public institutions strengthening compliance and ethical culture. We serve compliance managers, HR leaders, and ethics & compliance teams who need a trusted reporting channel and a workflow to manage investigations. Today, our cloud-based B2B SaaS platform serves 3,500+ organizations across 70 countries.

We are hiring an Account Manager based in the US (East coast) to own renewals and expansion across a portfolio of B2B customers. You'll be responsible for revenue retention, renewal planning, and expansion growth, working closely with Customer Experience and Sales to turn customer value into long-term commercial partnerships.

The challenges that await you:

• Renewal Management

  • Own the renewal process 90-120 days before each contract end date, securing executive alignment in the final 30-day window and resolving risks early

  • Lead pricing discussions and contract negotiations through to close

  • Keep renewal status, risk flags, and next actions current in the CRM

• Expansion & Account Growth

  • Build and maintain structured account growth plans, identifying upsell/cross-sell potential and new use cases within existing accounts

  • Identify and pursue expansion into related entities - subsidiaries and sister companies, including non-customer units

  • Take ownership of opportunities surfaced/sourced internally, lead commercial conversations with decision-makers to advance expansion deals, and close upsell/cross-sell deals

• Commercial Risk & Retention

  • Monitor the portfolio for early churn signals and define save strategies for at-risk accounts

  • Escalate high-risk accounts to leadership early, bringing in executive involvement where needed

  • Apply structured commercial rationale to pricing decisions rather than reactive discounting

• Forecasting & Portfolio Management

  • Submit monthly forecast updates with clear probability weighting per deal

  • Maintain CRM hygiene and give accurate calls in forecast reviews with the commercial lead

What Success Looks Like

• Strong, predictable renewal rate and measurable expansion revenue

• Healthy Net Revenue Retention across your portfolio

• Early identification of commercial risk and disciplined forecast accuracy

We would like to see you apply if:

• You have 3-5 years in B2B SaaS commercial roles, owning renewals and expansion revenue.

• You have a strong understanding of recurring revenue models and structured account growth planning.

• You have proven experience with enterprise and mid-market B2B clients and with a US-wide book of business

• You demonstrated measurable revenue impact - we will be eager to hear about it during the interviews!

• You are skilled at discovery and qualification - you know what MEDDPICC or similar frameworks are.

• Discussing pricing, negotiating contracts, and handling objections is your daily bread. You know how to create the right conditions to close confidently.

• You can craft compelling messages, deliver tailored presentations and you are confident leading commercial discussions with senior, executive-level stakeholders.

• You are comfortable explaining technical product capabilities in a way that communicates value to non-technical stakeholders.

• You are able to build trust and long-term partnerships while reading customer emotions and perspectives.

• You can handle standard contracting on your own, can anticipate and prepare for contract issues so the cooperation with the legal team is smooth.

• You understand the importance of forecast discipline & CRM hygiene and can make data-driven decisions using CRM data and analytics.

• If you ever worked in compliance, HR tech, legal, or regulated industries it is a big plus.

Why you'll love it here:

• Genuinely meaningful product - A secure, user-friendly platform that helps to build compliant & ethical cultures, promotes transparency, and empowers employees to speak up safely.

• Real ownership, not a slice of it - make decisions that shape FaceUp’s growth from day one.

• Strong team culture - join motivated, values-driven colleagues who believe in what they’re building.

• Flexibility - remote friendly setup, unlimited PTO, paid sick leave.

• Learning and growth - We invest in your growth through training, conferences, and tools that help you level up.

• Perks & benefits - 401(k), Contribution to health insurance, Online therapy session via Hedepy, and the possibility to gift unlimited school accounts to anyone of your choice to fight bullying.

How we hire:

We like to keep things straightforward and transparent:

• Apply in English with your CV and a short note on why this role feels like a good fit for you.

• Intro call - a relaxed chat about your expectations and experience.

• Further interviews with the team and leadership to ensure it is a match for both FaceUp and also you!

• Practical task based on a real scenario - your chance to show us how you work and also see what you would be working on when joining FaceUp.

We are looking forward to hearing from you!