{"id":3483443,"url":"https://alion.io/job/facilitating-inc-conflict-resolution-advisor","title":"Conflict Resolution Advisor","company":{"id":1053291,"name":"Facilitating Inc","domain":"psacunion.ca","url":"https://alion.io/company/psacunion","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Sales","role_family":"Sales","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ottawa, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":131687,"max":148221,"currency":"CAD","period":"year","gross":null,"usd_annual":105607},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-29T20:53:46Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-02T23:38:25Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Vacancy Status:\nExisting VacancyBranch:\nEquity, Inclusion and Human Rights Bureau (EIHRB)Employment Type:\nTemporary (Fixed Term), Full timeDuration of Term:\n12 months/moisPosition Linguistic Designation:\nBilingual (English, French)Position Global Linguistic Level:\nB2Classification Level:\nBand 12Annual Salary:\n$131,687.00 - $148,221.00 + $2,002.23 Bilingual BonusUnion:\nUNIFOR 2025 - ExcludedLocation:\nOttawa, ONSearch Area:\nInternal, Membership, PublicNote: This is a term position with a fixed end date of December 2027.\nAbout the Public Service Alliance of Canada (PSAC)\nPSAC was created in 1966 and is a union that has proudly represented more than 245,000 workers across Canada and beyond. We stand up for fairness, equity, and better workplaces. We know our strength is in our people.\nHeadquartered in Ottawa with regional offices nationwide, PSAC has led countless successful campaigns for workers’ rights and social justice. We believe in standing together and supporting the people who make our union work every day.\nFor more information about our victories, please visit our website at https://psacunion.ca/\nAbout the role\nUnder the direction of the Director, Diversity, Equity and Human Rights Bureau, the Conflict Resolution Advisor provides advice to the Director and the Management Team and liaises with PSAC staff and staff unions on conflict resolution internal to the organization.\nThe position implements proactive strategies, measures and mechanisms to shift the organizational culture by supporting the development and implementation of organizational models to prevent and resolve internal conflicts and disputes with a trauma-informed approach.\nThis includes the evaluation, development, adoption and application of the appropriate conflict and dispute resolution models to resolve conflicts based on the prohibited grounds under the Human Rights Act through the application of an intersectional equity lens and Indigenous-centered approaches. The position oversees and monitors internal conflict and dispute resolution processes and assists with the development and delivery of training and education in that area.\nThe Advisor will advise and assist the Director and Management Team regarding human resources issues as they may intersect with the Employer’s obligations regarding equity, human rights and psychological health and safety.\nThe Advisor will provide advice to the Director and the Management Team on methods to address and mitigate conflict within the workplace with the goal of ensuring a harmonious and inclusive workplace for all staff of PSAC.\nThe Advisor may provide recommendations on equitable and inclusive staffing, policy development, collective bargaining, workplace assessment/investigation and dispute resolution in accordance with numerous collective agreements, policies and across all provincial, territorial and federal legislations.\nWhat we are looking for\nEducation & Experience:\nExpert knowledge of labour relations and organizational psychology often acquired through formal training in conflict studies, organizational psychology, alternate dispute resolution or legal studies. This includes an ability to understand various dispute resolutions mechanisms and to evaluate and assess which model works best in a variety of circumstances.\n\nCompletion of a recognized advanced certificate program in mediation, dispute resolution or extensive experience in mediating complex and systemic labour relations disputes.\n\nA minimum of five years’ experience in the field of dispute resolution.\n\nA minimum of five years’ experience handling mediation processes.\n\nExperience with the application of Human Rights Legislation.\n\nExperience providing mediation and training in a unionized environment.\n\nSkills & Knowledge:\nKnowledge of issues related to human rights and equity including disability; Indigenous peoples; the diverse racialized communities; two spirit, lesbian, gay, bisexual, transgender, non-binary, queer + persons, including how these issues relate to gender within specific communities. Superior knowledge of legal research methodology and mechanisms for dispute resolution.\n\nPractical knowledge of various conflict resolution models, including Indigenous models of dispute resolution.\n\nExcellent knowledge of the principles of employment equity, human rights obligations.\n\nCapacity to apply an intersectional equity perspective to conflicts that draws on the principles of decolonization and reconciliation.\n\nKnowledge of acts and regulations, policies and practices which govern the employer-employee relationship.\n\nThorough knowledge and understanding of the practices and principles of the labour movement.\n\nExcellent knowledge of Human Rights legislation, Health & Safety and Employment Equity legislation and principles.\n\nFirm understanding of organizational conflicts and Regulation 19.\n\nSound understanding of human resources in a union environment.\n\nUnderstanding of the sensitive political and social issues between a union employer and its internal bargaining agents.\n\nAbilities:\nAbility to research case law, interview peoples from various backgrounds and collect facts.\n\nAbility to promote mediation, healing circles, conciliation and negotiation as dispute resolution processes.\n\nAbility to establish relationship of trust with complainants or grievers through the mediation process.\n\nAbility to work collaboratively with stakeholders.\n\nAbility to plan, organize and co-ordinate the preparation of various cases in a dynamic and changing work environment.\n\nExcellent analytical and problem-solving skills, with the ability to conduct detailed analysis of information, and to create and deliver best solutions.\n\nExcellent facilitation skills; ability to engage diverse audiences and at all levels.\n\nDemonstrated ability in managing highly confidential matters.\n\nExcellent communication, negotiation and presentation skills, with the ability to communicate at the right level for the intended audience.\n\nAbility to work under pressure and meet firm deadlines.\n\nAbility to work independently with a minimum of supervision.\n\nAbility to identify systemic issues encountered during informal conflict resolution and make proposals towards relevant actions to be taken.\n\nPersonal suitability:\nExcellent judgment and demonstrated problem solving, consultative, persuasive and conflict resolution skills.\n\nEffective interpersonal skills; dependability, reliability, and flexibility.\n\nAbility to work in a political organization with often competing priorities as well as a commitment to equity principles, union and social justice issues.\n\nUnderstanding and commitment to principles of confidentiality.\n\nAvailability to travel as required.\n\nWhat you need to know\nSecond language skills as per the Common European Framework of Reference for Languages (CEFR) will be assessed. Valid federal SLE results may be accepted.\n\nA combination of education, experience, and demonstrated performance may substitute for formal academic requirements.\n\nPSAC welcomes applications from candidates with diverse and international experience.\n\nPSAC does not use Artificial Intelligence (AI) to screen, assess, or select candidates.\n\nInterviewed candidates will be notified of the hiring decision within 45 days of their final interview.\n\nWhile we appreciate every applicant’s interest, only those selected for further consideration will be contacted.\n\nA full job description is available on request. Please contact \n\nWhy work with us\nShould you share PSAC's values and commitment, recognize the significance of the labour movement, and advocate for workers' rights, PSAC extends an invitation to join our team and actively contribute to a community dedicated to social justice, fairness, equity, and the well-being of workers. Below, you will find an overview of our comprehensive rewards and benefits package:\nComprehensive group benefits - 100% employer-paid health, dental, life, and disability insurance, a health care spending account (HCSA), plus up to $7,500 per year for mental health services.\n\nFlexible work arrangements - with dedicated workstations for hybrid staff.\n\nDefined and secure pension plan - shared 50/50 between you and us.\n\nThree (3) weeks’ vacation to start, plus extra paid leave for appointments, moving, personal days, sick days, or whatever you need.\n\nProfessional development support to help you grow.\n\nAn annual recreation allowance of $800 because your wellness matters.\n\nOur commitment to employment equity\nPSAC is committed to building a workplace that reflects the diversity of our membership and the communities we serve. That’s a workplace that includes women, Indigenous peoples, racialized persons, persons with disabilities, and members of the 2SLGBTQIA+ community.\nWe encourage applicants to self-identify in the application process to help us maintain an inclusive workforce. All information provided will be kept confidential. You may identify with more than one group (e.g., as Indigenous, as a person with a disability, and as a woman). False declarations may result in investigation or further action.\nIf you need the application in an alternate format (e.g., large print) or require accommodation at any stage of the hiring process, please contact us at  - we’re here to help.\nReady to join the PSAC team?\nInternal candidates: Indeterminate PSAC employees who meet the qualifications may request a transfer under the relevant collective agreement.\nActive members of PSAC should provide their membership number to be considered at the membership level of the competition.\nThank you for your interest in joining our team. 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