{"id":1162265,"url":"https://alion.io/job/facilities-management-express-customer-outcome-manager","title":"Customer Outcome Manager","company":{"id":4915,"name":"Facilities Management eXpress","domain":"gofmx.com","url":"https://alion.io/company/facilities-management-express","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":95,"open_postings":5,"ghost_share":0,"stale_share":0.2,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Columbus, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":68000,"max":72000,"currency":"USD","period":"year","gross":null,"usd_annual":72000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":true},{"name":"Microsoft Office","optional":true},{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-09-23T00:00:00Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-25T13:12:48Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":32},"description":"FMX is looking to expand our Customer Success team so that we can continue to grow, while ensuring that our current clients have access to the best FMX experience possible.\nThe Customer Outcome Manager role is a part of the Customer Success team, otherwise known as FMX’s secret weapon. We stand-out in the industry due to our best-in-class Customer Success, which has earned us a 98% customer satisfaction rating! The main objective of this role is customer retention. You will serve as the point of contact for accounts post-implementation, working to ensure satisfaction and proper adoption of FMX. You'll be working in a fast-paced, high-energy, and collaborative environment, where you'll be expected to show up every day and impact the strategy and culture of the company in a positive way.\nResponsibilities:\nAs the Customer Outcome Manager, you will:\nServe as the dedicated point of contact for accounts post-implementation and own the overall customer relationship by ensuring retention through driving value, user adoption, and satisfaction \nIdentify leads for upsell and cross-sell of additional features of the FMX software\nRecord meetings, phone calls, follow-ups, and miscellaneous tasks in Gainsight\nBuild strong relationships with the customer executive levels and ensure they are consistently seeing the value of FMX \nTravel to customer events\nRequirements\nPreferred Experience & Qualities:\nWhat are we looking for in this role?:\nA proven knowledge of the FMX software\nExperience in Microsoft Office, specifically Microsoft Excel\nThe ability to build and nurture relationships\nThe ability to effectively communicate with customers, while empathizing and understanding what success means to them\nAn understanding of when to proactively reach out to customers\nProficient in the basics of Salesforce data schema and configuration\nThe ability to be flexible and occasionally work outside of our FMX standard operating hours \nStrong communication skills and the ability to build rapport with customers and executives\nAn innovative way of thinking to creatively solve problems\nA positive, customer-centric attitude\nSelf-motivation and time management skills\nCommitment to continuous improvement and are coachable\nEffective presentation and negotiation skills\nA match with our core pillars: Teamwork, Excellence, and Integrity\nThe hiring process for this role:\nApply! Submit your resume and answers to the application questions below via the Workable portal\nPhone screen with People Ops: A 30-minute conversation to review your background and experiences, discuss the culture at FMX, and ensure that you understand the general expectations for the role. Also, a great time for you to ask questions about compensation, benefits, etc.\nHiring manager conversation: A 60-minute conversation with the hiring team. Be prepared to discuss your background as well as what you’re looking for in your next role and what direction you see your career path taking. Also, this is a great time for you to ask questions about the expectations for this role, team culture, etc.\nFinal Interview: A 30-minute peer interview with members from the Customer Success team.\nQuestions for you from the team on your background, as well as time to discuss the day-to-day responsibilities and team culture.\nBenefits\nFMX Benefitsand Life at FMX:\nYou’ll make a big impact: You’ll have significant influence over the direction of our product and the future of our company.\nCompetitive benefits: 100% company-paid health, dental, vision, long and short term disability, and life insurance.\nWork from home: At FMX we are remote first, but you’re welcome to use our office as you need. We have one all-company event a year to ensure that you can put a face to that name and establish high-trust relationships with your teammates and co-workers. When you’re in the office, you can take advantage of our free snacks, beverages, and office kegerator.\n Home office stipend: We’ll give you everything necessary to do your job (company sponsored laptop, headset, etc.). We will also provide up to $500 to help with equipment, furniture and accessories. You will also get $60/month toward your home internet connection.\n Generous PTO and UTO (unplanned time off) policies: If you’re sick, why should that cut into your vacation time?\nFlexible Schedule: We offer a flexible schedule to help you manage personal appointments, such as doctor or dentist visits, as long as you're meeting performance expectations and project timelines.\nYou’ll enjoy a collaborative culture and a close-knit team: We're a team of hard-working, high-fiving, friendly folks. We take collaboration, transparency, continuous improvement, and work/life balance seriously. \nCompensation:\nWe will offer a base salary and a Company Performance Bonus. Total on target earnings are expected to be $68,000-$72,000 annually.\n401(k) and medical / dental / vision / short and long term disability / life insurance.\nOther considerations: The candidate for this position can be located anywhere in the US.\nCompany:\nFMX is founded and headquartered in Columbus, Ohio and develops a cloud-based, software-as-a-service facility maintenance and management product. FMX serves education, property management, manufacturing, and other markets and is one of the fastest-growing companies in its space. Check us out at: https://www.gofmx.com/\n Note: All other company requirements are documented in the FMX Teammate Handbook. FMX is an equal opportunity employer and a drug-free workplace.","description_format":"text","description_chars":5512,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Home office","Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Field Service Management Software"],"lifecycle":[{"event":"open","at":"2026-09-24T00:23:32Z"}],"visa":[],"liveness":{"score":55,"band":"ok","label":"Likely open","p_open":1,"p_active":0.731,"p_room":0.75,"age_days":32,"expected_fill_days":42,"reasons":["conf:0","win:late"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":72000,"is_top_pay":true},"html_url":"https://alion.io/job/facilities-management-express-customer-outcome-manager","json_url":"https://alion.io/job/facilities-management-express-customer-outcome-manager.json","meta":{"generated_at":"2026-10-25T13:17:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18858,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4915},"rest":"https://alion.io/mcp/rest/get_company?id=4915"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffacilities-management-express-customer-outcome-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffacilities-management-express-customer-outcome-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffacilities-management-express-customer-outcome-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/facilities-management-express-customer-outcome-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffacilities-management-express-customer-outcome-manager"}]}