{"id":4058964,"url":"https://alion.io/job/fact-ip-core-ran-technical-support-engineer","title":"IP Core RAN Technical Support Engineer","company":{"id":4508012,"name":"FACT","domain":"factsa.co.za","url":"https://alion.io/company/fact-8","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"BGP","optional":false},{"name":"MPLS","optional":false},{"name":"OSPF","optional":false},{"name":"TCP/IP","optional":false}],"status":"live","first_seen_at":"2026-11-11T06:45:30Z","employer_posted_date":null,"last_verified_at":"2026-11-11T06:45:30Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Introduction\nOur client in the Telecommunications sector is looking for an IP/Core RAN Technical Support Engineer at their premises in Johannesburg. \n\n3/6 months (extendable) \n\nPrimarily responsible for the deployment, configuration, maintenance and technical support of telecommunications IP networks.\n\nDuties & Responsibilities\nA. IP Network Deployment and Implementation\n\n Participate in the deployment and implementation of IP Core and IP RAN networks.\n\n Configure and integrate network routers, switches and IP networking equipment.\n\n Support bearer network deployment projects.\n\n Perform network configuration, testing and commissioning.\n\n Ensure connectivity between radio access network equipment and the mobile core network.\n\n Assist with network upgrades, expansions and technology migrations.\n\nB. IP Network Operations and Maintenance\n\n Monitor and maintain IP network infrastructure.\n\n Perform routine network health checks and preventative maintenance.\n\n Identify network faults, service interruptions and connectivity problems.\n\n Ensure network availability, stability and reliability.\n\n Perform network configuration changes and maintenance activities.\n\n Support network restoration following service disruptions.\n\nC. Network Troubleshooting and Fault Resolution\n\n Analyse and resolve complex IP network connectivity issues.\n\n Investigate routing, switching and transmission-related faults.\n\n Troubleshoot network performance degradation, packet loss and latency.\n\n Identify root causes of network failures and implement corrective actions.\n\n Escalate complex technical issues where necessary.\n\n Prepare technical incident reports and document resolutions.\n\nD. Network Performance Monitoring\n\n Monitor network performance using network management systems.\n\n Analyse network utilisation, traffic patterns and performance indicators.\n\n Identify network congestion and potential capacity constraints.\n\n Investigate network performance abnormalities.\n\n Recommend improvements to network reliability and efficiency.\n\n Generate network performance reports.\n\nE. Technical Support and Customer Engagement\n\n Provide technical support to telecommunications operators and customers.\n\n Assist with resolving network-related technical queries.\n\n Liaise with field engineers, project teams and network operations teams.\n\n Provide technical guidance on network configuration and maintenance.\n\n Maintain technical documentation and project reports.\n\nDesired Experience & Qualification\n\n 3-5 years experience in relevant fields, especially project experience in Bearer Network products deployment\n\n Knowledge in TCP/IP network and Network Communication Protocols (e.g BGP/OSPF/L2VPN/L3VPN/MPLS/SRV6);\n\n Experience on deployment of IPRAN network; Operation and Maintenance of IP networks;\n\n Experience on Analysis and Troubleshooting of IP networks;\n\n Experience with management systems and performance analysis;\n\n Responsible and proactive, good communication skills and team player;\n\n Experience with ZTE or Cisco Certified is preferred;\n\n Bearer Network Deployment.\n\nQualifications: Degree/Diploma in Telecommunications, Electronic Engineering, Computer Networks or IT Networking\n\nIndustry: Telecommunications / Mobile Network Infrastructure\n\nPackage & Remuneration\nMarket Related\n\nInterested?\nRequirementIdeal experience","description_format":"text","description_chars":3321,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services"],"lifecycle":[{"event":"open","at":"2026-11-11T06:57:36Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":25,"reasons":["seen:0","win:early"],"computed_at":"2026-11-11T10:10:31Z"},"pay":null,"html_url":"https://alion.io/job/fact-ip-core-ran-technical-support-engineer","json_url":"https://alion.io/job/fact-ip-core-ran-technical-support-engineer.json","meta":{"generated_at":"2026-11-11T10:10:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17280,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4508012},"rest":"https://alion.io/mcp/rest/get_company?id=4508012"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffact-ip-core-ran-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffact-ip-core-ran-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffact-ip-core-ran-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fact-ip-core-ran-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffact-ip-core-ran-technical-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4058964}},{"tool":"search_jobs","arguments":{"company":"factsa.co.za","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4058964},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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