{"id":2142922,"url":"https://alion.io/job/factorial-account-manager","title":"Account Manager","company":{"id":53702,"name":"Factorial","domain":"factorialhr.com","url":"https://alion.io/company/factorial","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Factorial","truth_index":{"grade":"B","score":73,"open_postings":84,"ghost_share":0.357,"stale_share":0,"repost_share":0.012,"time_to_fill_p50_days":161,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T00:00:00Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-11-01T04:01:48Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":23},"description":"Hello!\nEn Factorial estamos buscando un nuevx Account Manager para el mercado LATAM para ayudarnos a llevar la empresa al siguiente nivel.\n¿Listx para ser parte del desafío?\nEl Rol\nEstamos buscando unx Account Manager en CDMX para unirse a nuestro equipo de Customer Experience y actuar como consultor con los clientes existentes, aumentando su satisfacción. Serás responsable de retener una cartera específica de clientes, creando relaciones a largo plazo con ellos, entendiendo sus procesos y problemas, y detectando mejoras en el producto y oportunidades de venta adicional.\n¿Qué estarás haciendo?\nConstruir relaciones sólidas con los clientes y entender sus necesidades a través de videollamadas regulares para crear compromiso y proporcionarles actualizaciones del producto.\n\nComprender las necesidades y objetivos del cliente, siendo el punto de referencia para cualquier cosa relacionada con la experiencia del cliente.\n\nIdentificar oportunidades de venta adicional para asegurar la satisfacción de los clientes y agregar más valor a su empresa.\n\nAnalizar proactivamente tu cartera para tomar decisiones y crear un plan de acción para cada empresa con la que vas a tratar.\n\nReconocer y reportar proactivamente tendencias, debilidades potenciales y ayudar a encontrar la mejor solución para mejorar el recorrido de los clientes y nuestro producto.\n\nTrabajarás de la mano con otros equipos (Ventas, CX, Producto, Ingeniería, Finanzas) para alcanzar losobjetivos de Factorial.\n\nTu Perfil\nTienes habilidades analíticas estratégicas y habilidades organizativas top\n\nEres tech-savvy.\n\nTienes experiencia gestionando carteras de clientes (B2B) mínimo 1 año.\n\nTienes excelentes habilidades de comunicación y empatía.\n\nExcelente en resolución de problemas.\n\nEres proactivx y te gusta proponer nuevas ideas.\n\nExperiencia tratando casos de churn (retención).\n\nHas hecho upselling.\n\nHas trabajado con KPI's.\n\nExperiencia en un ambiente B2B SaaS es un plus.\n\nBeneficios\nVentajas de ser parte de nuestro team!!\nEntorno de alto crecimiento, multicultural y amigable.\n\nIntercambio de idiomas en Factorial.\n\nCafeína y teína gratis\n\nSeguro de gastos médicos mayores, nutrición, terapia.\n\nWellhub (Gympass)\n\nTrabajo híbrido y viernes cortos.\n\nDesayuno y snacks\n\nSobre Factorial\nFactorial es un software integral de RRHH, una empresa de rápido crecimiento fundada en 2016. Nuestra misión es ayudar a las PYMEs a automatizar los flujos de trabajo de RRHH, centralizar los datos del personal y tomar mejores decisiones comerciales. Actualmente, servimos a miles de clientes en más de 60 países en todo el mundo y en diversas industrias. Hemos construido un equipo súper diverso y multicultural de más de 900 personas en nuestras oficinas de Barcelona, Brasil, México y EEUU.\nNuestros Valores\nWe own it: Tomamos responsabilidad por cada proyecto. Tomamos decisiones, no excusas.\n\nWe learn and teach: Estamos dedicadxs a aprender algo nuevo cada día y, sobre todo, a compartirlo.\n\nWe partner: Cada decisión es una decisión de equipo. Confiamos unxs en otrxs.\n\nWe grow fast: Actuamos rápido. Pensamos que el peor error es no aprender de ellos.","description_format":"text","description_chars":3125,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Professional Services","Software","Payroll Services"],"lifecycle":[{"event":"open","at":"2026-10-09T03:51:17Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":23,"expected_fill_days":161,"reasons":["conf:3","velocity","win:early","comp:junior"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/factorial-account-manager","json_url":"https://alion.io/job/factorial-account-manager.json","meta":{"generated_at":"2026-11-01T05:50:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9055,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":53702},"rest":"https://alion.io/mcp/rest/get_company?id=53702"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffactorial-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffactorial-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffactorial-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/factorial-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffactorial-account-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2142922}},{"tool":"search_jobs","arguments":{"company":"factorialhr.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2142922},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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