{"id":240667,"url":"https://alion.io/job/factory-solutions-engineer-mid-market","title":"Solutions Engineer, Mid-Market, NYC","company":{"id":8942,"name":"Factory","domain":"factory.ai","url":"https://alion.io/company/factory","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":86,"open_postings":38,"ghost_share":0,"stale_share":0.368,"repost_share":0,"time_to_fill_p50_days":133,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":83000,"max_usd":183000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":355},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Databricks","optional":false},{"name":"Snowflake","optional":false}],"status":"live","first_seen_at":"2026-07-21T05:15:35Z","employer_posted_date":"2026-07-21","last_verified_at":"2026-11-08T08:11:37Z","board_verified":true,"closed_at":null,"days_open":110,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":110},"description":"About Factory\nOur mission is to create a world where software builds and improves itself.\nWe build the platform for self-improving software development, helping the world's largest enterprise engineering teams turn their organizations into autonomous software factories. Customers including Nvidia, Blackstone, Royal Bank of Canada (RBC), Palo Alto Networks, Adobe, and T-Mobile run Factory to ship code, review PRs, run tests, and deploy continuously - getting smarter with every cycle.\nIn 2026, we raised $200M at a $5B valuation, bringing our total funding to over $400M. We are backed by world-class investors and operators including Khosla Ventures, Sequoia, Blackstone, Ali Ghodsi (CEO of Databricks), and Frank Slootman (Former CEO of Snowflake).\nAbout the Role\nFactory is hiring a Mid-Market Solutions Engineer with a strong software engineering foundation and a passion for customer success. Customer experience is paramount at Factory and reflects one of our core operating principles: Create Obsessed Customers. As a Mid-Market Solutions Engineer, you will partner with customer engineering teams from evaluation through adoption, helping them solve technical challenges and realize value from Factory. The role sits at the intersection of customers, engineering, product, and go-to-market.\nWhat you will do and achieve\nOwn the technical customer journey: Guide customers from pre-contract evaluation through pilot, onboarding, conversion, and continued adoption. Understand their goals, identify high-value use cases, and establish clear success criteria.\n\nLead technical onboarding and adoption: Run training and enablement sessions for developers, helping them integrate Factory into their workflows. Recommend relevant features and best practices based on each customer’s technical environment.\n\nDiagnose technical issues: Investigate challenges across customer environments, repositories, integrations, and development workflows. Resolve issues directly or collaborate with engineering when deeper support is required.\n\nImprove the customer experience: Identify recurring friction and build scalable processes, resources, and product improvements that benefit future customers.\n\nQualifications\nBachelor’s degree in Computer Science, Engineering, or a related technical field, plus 2-3 years of professional experience in software engineering, solutions engineering, technical consulting, implementation, or another customer-facing technical role.\n\nStrong understanding of software development fundamentals, including source control, development environments, debugging, testing, and modern engineering workflows, with the ability to read and troubleshoot code across different languages, frameworks, and technology stacks.\n\nProven ability to identify, diagnose, and resolve complex technical issues in customer environments.\n\nStrong analytical skills and the ability to turn product usage, customer feedback, and technical observations into actionable insights.\n\nExcellent written and verbal communication skills, with the ability to explain technical concepts, build trusted customer relationships, and collaborate across engineering, product, sales, and customer success teams.\n\nHigh learning velocity, strong ownership, and a proactive approach to solving problems in a fast-moving startup environment.\n\nWhat Success Looks Like\nCustomers complete onboarding quickly and confidently, and developers incorporate Factory into their daily workflows.\n\nPilots have clear technical goals, measurable success criteria, and strong conversion paths.\n\nTechnical blockers are identified early and resolved efficiently.\n\nCustomer feedback reaches product and engineering teams in a clear, actionable form, leading to scalable improvements in the product and onboarding experience.\n\nThis is an in-office position, 5 days a week, based in NYC.","description_format":"text","description_chars":3847,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["AI Agents","Code Intelligence","Developer Tools"],"lifecycle":[{"event":"open","at":"2026-09-05T10:27:30Z"}],"visa":[],"liveness":{"score":51,"band":"ok","label":"Likely open","p_open":1,"p_active":0.847,"p_room":0.6,"age_days":110,"expected_fill_days":133,"reasons":["conf:1","velocity","win:late","crowd:junior"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/factory-solutions-engineer-mid-market","json_url":"https://alion.io/job/factory-solutions-engineer-mid-market.json","meta":{"generated_at":"2026-11-08T10:26:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22468,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8942},"rest":"https://alion.io/mcp/rest/get_company?id=8942"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffactory-solutions-engineer-mid-market"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffactory-solutions-engineer-mid-market"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffactory-solutions-engineer-mid-market"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/factory-solutions-engineer-mid-market\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffactory-solutions-engineer-mid-market"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":240667}},{"tool":"search_jobs","arguments":{"company":"factory.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":240667},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}