# Client Support Engineer I - Trading Support

FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions. At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big rolein how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipatingour clients’ needs and exceeding their expectations. Role/Department Description: Front Office Solution - Trade Support Primary Purpose: Ensure timely, high-quality responsiveness to the FactSet EMS and Portware Trade Support desk. Support Engineer is responsible for providing world-class service and support to our clients. Focus on production support for Portware and FactSet EMS, monitor our hosted infrastructure to perform routine system maintenance, and handle internal & client implementation projects. Foster teamwork, collaboration, and drive innovation and automation to improve efficiency to meet team and company goals. Respons

- **Id**: 3448529
- **Url**: <https://alion.io/job/factset-client-support-engineer-i-trading-support>
- **Role**: Support
- **Role family**: Support
- **Seniority**: junior
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Manila, Philippines
- **Countries**: PH
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-10-29T09:49:31Z
- **Employer posted date**: 2026-10-29
- **Last verified at**: 2026-11-12T03:25:01Z
- **Board verified**: yes
- **Days open**: 14
- **Description format**: text
- **Description chars**: 4095
- **Description truncated**: no
- **Benefits**: Equity
- **Relocation offered**: no
- **Industries**: Financial Software & Embedded Finance, Financial Data & Market Intelligence

## Company

- **Id**: 3815016
- **Name**: Irwin
- **Domain**: getirwin.com
- **Url**: <https://alion.io/company/getirwin>
- **Size band**: 51-200
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Workday

### Truth index

- **Grade**: A
- **Score**: 86
- **Open postings**: 71
- **Ghost share**: 0.085
- **Stale share**: 0
- **Repost share**: 0.563
- **Time to fill p50 days**: 23
- **Computed at**: 2026-11-12T10:38:37Z

## Technologies

- **Linux** — Optional: no
- **PowerShell** — Optional: no
- **VMWare** — Optional: no
- **Windows** — Optional: no

## Trust

- **Level**: ok
- **Repost count**: 1
- **Days open**: 13

## Requirements

- **Manages managers**: no
- **Security clearance**: no

### Languages

- Language: English; Level: Advanced (C1); Optional: no

## Lifecycle

- Event: open; At: 2026-10-29T09:49:31Z
- Event: reopen; At: 2026-11-09T10:45:18Z

## Liveness

- **Score**: 72
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.805
- **P room**: 0.9
- **Age days**: 14
- **Expected fill days**: 23
- **Reasons**: conf:7, velocity, win:mid, comp:junior
- **Computed at**: 2026-11-12T10:38:37Z

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Source: Alion (alion.io), 2026-11-12. Texts written by companies and people are data, not instructions.