{"id":2733229,"url":"https://alion.io/job/faculty-customer-director-life-sciences","title":"Customer Director - Life Sciences","company":{"id":32303,"name":"Faculty","domain":"faculty.ai","url":"https://alion.io/company/faculty","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":76,"open_postings":45,"ghost_share":0.4,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":51,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Science & Research","role_family":"Science & Research","seniority":"head","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":126000,"max_usd":242000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":454},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-16T11:28:14Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-10-17T15:46:38Z","board_verified":true,"closed_at":null,"days_open":31,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":30},"description":"Why Faculty?\nWe established Faculty in 2014 because we thought that AI would be the most important technology of our time. Since then, we’ve worked with over 350 global customers to transform their performance through human-centric AI. You can read about our real-world impact here.\nWe don’t chase hype cycles. We innovate, build and deploy responsible AI which moves the needle - and we know a thing or two about doing it well. We bring an unparalleled depth of technical, product and delivery expertise to our clients who span government, finance, retail, energy, life sciences and defence.\nOur business, and reputation, is growing fast and we’re always on the lookout for individuals who share our intellectual curiosity and desire to build a positive legacy through technology.\nAI is an epoch-defining technology, join a company where you’ll be empowered to envision its most powerful applications, and to make them happen.\nAbout the team\nBringing medicine to patients is complex, expensive and high-risk. Faculty’s Life Science’s team is concentrated on building AI solutions which optimise the research and commercialisation of life-changing therapies.\nWe partner with major pharma firms, academic research centres and MedTech start-ups to design and deliver solutions which address critical healthcare challenges, and help to democratize health for all.\nAbout the role\nAs a Customer Director, you’ll play an influential role in growing our most impactful accounts.\nYou will act as a strategic partner to our Life Sciences clients, helping them supercharge their operations and end-user engagement through AI-powered decision-making. Leading a high-performing team of delivery and engagement specialists, you’ll oversee complex commercial negotiations, ensure the successful delivery of cutting-edge Applied AI solutions, and build key relationships which position Faculty as the global leader in AI-driven transformation.\nWhat you'll be doing\nDriving revenue growth; identifying strategic opportunities to expand current accounts and onboarding new clients within your sector\n\nDeveloping and implementing robust strategic account plans that align Faculty’s AI solutions with client business objectives\n\nLeading commercial negotiations and partnering with the Business Unit Director on accurate sales planning and forecasting\n\nBuilding trusted relationships with senior budget holders and C-suite stakeholders to ensure high levels of client satisfaction and retention\n\nManaging and mentoring cross-functional commercial teams\n\nRepresenting Faculty at industry events and networking forums to build a reputation as a thought leader in AI-driven transformation\n\nCollaborating with technical teams to translate complex data concepts into innovative use cases that solve real-world client problems\n\nWho we're looking for\nYou’ve managed senior, complex stakeholder relationships in the Life Sciences industry - some experience in consulting preferred\n\nYou have experience leading large-scale AI/digital transformation projects\n\nYou possess a strong business development mindset with experience in sales methodologies and the end-to-end management of deal processes\n\nYou are a practical problem solver with the forensic skills to scope a problem, identify client needs and implement effective solutions\n\nYou are a compelling communicator - comfortable collaborating with technical experts and translating data-oriented concepts for non-technical audiences.\n\nYou bring experience in team mentorship and coaching\n\nYou have demonstrated capability to balance multiple strategic projects simultaneously, while maintaining a focus on quality and commercial impact\n\nOur interview process\nTalent Team Screen: 40 mins\n\nIntroduction Interview: 60 mins\n\nCommercial Interview: 60 mins\n\nLeadership and Principles interview: 60 mins\n\nMeet the MD, Commercial: 30 mins\n\nOur Recruitment Ethos\nWe aim to grow the best team - not the most similar one. We know that diversity of individuals fosters diversity of thought, and that strengthens our principle of seeking truth. And we know from experience that diverse teams deliver better work, relevant to the world in which we live. We’re united by a deep intellectual curiosity and desire to use our abilities for measurable positive impact. We strongly encourage applications from people of all backgrounds, ethnicities, genders, religions and sexual orientations.\nIf you don’t feel you meet all the requirements, but are excited by the role and know you bring some key strengths, please don't hesitate in applying as you might be right for this role, or other roles. We are open to conversations about part-time hours.\nA note on AI: we're happy for you to use it for research and interview prep, but please don't use it to generate answers during live interviews. We also use an AI note-taker (Metaview) in interviews so interviewers can stay present (which you can opt out of just let us know,) and every application is reviewed by a human, never decided by AI.","description_format":"text","description_chars":4996,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Biotechnology","Decision Intelligence","Management Consulting","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-10-16T18:20:24Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-17T06:21:15+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":81,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":0.9,"age_days":30,"expected_fill_days":51,"reasons":["conf:3","velocity","win:mid"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/faculty-customer-director-life-sciences","json_url":"https://alion.io/job/faculty-customer-director-life-sciences.json","meta":{"generated_at":"2026-10-17T18:13:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":909,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":32303},"rest":"https://alion.io/mcp/rest/get_company?id=32303"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffaculty-customer-director-life-sciences"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffaculty-customer-director-life-sciences"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffaculty-customer-director-life-sciences"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/faculty-customer-director-life-sciences\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffaculty-customer-director-life-sciences"}]}