{"id":3274197,"url":"https://alion.io/job/faculty-lead-service-designer","title":"Lead Service Designer","company":{"id":32303,"name":"Faculty","domain":"faculty.ai","url":"https://alion.io/company/faculty","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":90,"open_postings":51,"ghost_share":0,"stale_share":0.392,"repost_share":0,"time_to_fill_p50_days":51,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Design","role_family":"Design","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":98000,"max_usd":175000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":24},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-26T13:18:44Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-29T09:35:25Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Why Faculty?\nWe established Faculty in 2014 because we thought that AI would be the most important technology of our time. Since then, we’ve worked with over 350 global customers to transform their performance through human-centric AI. You can read about our real-world impact here.\nWe don’t chase hype cycles. We innovate, build and deploy responsible AI which moves the needle - and we know a thing or two about doing it well. We bring an unparalleled depth of technical, product and delivery expertise to our clients who span government, finance, retail, energy, life sciences and defence.\nOur business, and reputation, is growing fast and we’re always on the lookout for individuals who share our intellectual curiosity and desire to build a positive legacy through technology.\nAI is an epoch-defining technology, join a company where you’ll be empowered to envision its most powerful applications, and to make them happen.\nAbout the role\nAs a Lead Service Designer at Faculty, you will shape the strategic direction of service design across our business, aligning cross-functional teams to deliver innovative, scalable, and impactful solutions. Acting as a visionary leader, you will pioneer unified service ecosystems, embed systems thinking, and drive ambitious transformation initiatives. By guiding large-scale user research and crafting long-term strategies, you will empower our clients to conquer complex organisational challenges and build lasting, impactful capabilities.\nWhat you'll be doing:\nDirecting large-scale research efforts to uncover strategic insights, while mentoring teams to embed best practices into their dynamic project workflows.\n\nDeveloping comprehensive, service-wide journey maps and evolving personas to address diverse user scenarios and align multiple teams to a unified vision.\n\nDriving the creation of high-level service blueprints that shape enterprise transformation initiatives and untangle cross-functional dependencies.\n\nFacilitating impactful workshops with senior stakeholders to align on strategic direction, solve complex systemic challenges, and resolve conflicts collaboratively.\n\nOverseeing the prototyping of service components, coordinating cross-disciplinary teams to test and validate concepts iteratively against strategic objectives and user feedback.\n\nCollaborating proactively with government and public sector clients to transform public service delivery through the power of AI and design.\n\nWho we're looking for:\nEquipped with comprehensive expertise in advanced user research methodologies, you have a proven track record of managing and mentoring research teams.\n\nMasterful at creating detailed, high-level service blueprints and journey maps, you can effortlessly guide strategic organisational direction.\n\nAn exceptional facilitator, your skills enable you to lead inclusive workshops for senior stakeholders to align visions and resolve complex challenges.\n\nExperienced in directing prototyping efforts for complex service components, you ensure robust solutions are validated through continuous iteration.\n\nOutstanding in your written and verbal communication, you leverage high-quality design artefacts and strategic narratives to influence key decision-making.\n\nBringing strong collaborative experience working with government entities and public sector organisations, you are ready to deliver highly impactful, scalable public services.\n\nOur Recruitment Ethos\nWe aim to grow the best team - not the most similar one. We know that diversity of individuals fosters diversity of thought, and that strengthens our principle of seeking truth. And we know from experience that diverse teams deliver better work, relevant to the world in which we live. We’re united by a deep intellectual curiosity and desire to use our abilities for measurable positive impact. We strongly encourage applications from people of all backgrounds, ethnicities, genders, religions and sexual orientations.\nIf you don’t feel you meet all the requirements, but are excited by the role and know you bring some key strengths, please don't hesitate in applying as you might be right for this role, or other roles. We are open to conversations about part-time hours.\nA note on AI: we're happy for you to use it for research and interview prep, but please don't use it to generate answers during live interviews. 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