{"id":3274198,"url":"https://alion.io/job/faculty-senior-service-designer","title":"Senior Service Designer","company":{"id":32303,"name":"Faculty","domain":"faculty.ai","url":"https://alion.io/company/faculty","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":86,"open_postings":46,"ghost_share":0,"stale_share":0.37,"repost_share":0,"time_to_fill_p50_days":62,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Design","role_family":"Design","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":76000,"max_usd":128000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":57},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-26T11:54:56Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-31T23:26:47Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Why Faculty?\nWe established Faculty in 2014 because we thought that AI would be the most important technology of our time. Since then, we’ve worked with over 350 global customers to transform their performance through human-centric AI. You can read about our real-world impact here.\nWe don’t chase hype cycles. We innovate, build and deploy responsible AI which moves the needle - and we know a thing or two about doing it well. We bring an unparalleled depth of technical, product and delivery expertise to our clients who span government, finance, retail, energy, life sciences and defence.\nOur business, and reputation, is growing fast and we’re always on the lookout for individuals who share our intellectual curiosity and desire to build a positive legacy through technology.\nAI is an epoch-defining technology, join a company where you’ll be empowered to envision its most powerful applications, and to make them happen.\nAbout the role\nAs a Senior Service Designer at Faculty, you will design complex service ecosystems across dynamic client environments, balancing user needs with strategic commercial goals within our Applied AI division. Operating at the heart of client engagements, you will map intricate user journeys, construct systemic service blueprints, and lead cross-functional alignment. By shaping multi-channel services, facilitating high-impact workshops, and guiding seamless handover processes, you will transform complex organisational challenges into innovative, scalable solutions that build lasting client capabilities.\nWhat you'll be doing:\nLeading complex user research initiatives across client engagements and synthesising findings into strategic, actionable recommendations.\n\nGuiding the creation of comprehensive user journey maps that capture current enterprise realities and future service states.\n\nDesigning detailed service blueprints to optimise the interplay between people, processes, and AI technology across client organisations.\n\nFacilitating collaborative stakeholder workshops to solve complex systemic challenges and surface new consulting opportunities.\n\nCrafting compelling visual artefacts and clear narratives that communicate core service concepts to client decision-makers.\n\nDirecting prototyping efforts and co-design sessions across diverse client applications to validate service models before deployment.\n\nCollaborating with government and public sector clients to transform public service delivery through AI and design.\n\nWho we're looking for:\nAdvanced knowledge of diverse user research techniques, with a proven ability to translate insights into strategic client action.\n\nDeep expertise in systems thinking and creating actionable service blueprints for multi-faceted enterprise environments.\n\nStrong facilitation capabilities, with extensive experience leading client workshops that align diverse, cross-functional partners.\n\nDemonstrated skill in designing, testing, and refining service prototypes through continuous client and user feedback.\n\nHigh proficiency in producing clear, visually engaging design artefacts that communicate complex operational processes effortlessly.\n\nA collaborative mindset with a track record of partnering effectively across data science, engineering, and client delivery teams.\n\nExperience working with or within government entities and public sector organisations.\n\nOur Recruitment Ethos\nWe aim to grow the best team - not the most similar one. We know that diversity of individuals fosters diversity of thought, and that strengthens our principle of seeking truth. And we know from experience that diverse teams deliver better work, relevant to the world in which we live. We’re united by a deep intellectual curiosity and desire to use our abilities for measurable positive impact. We strongly encourage applications from people of all backgrounds, ethnicities, genders, religions and sexual orientations.\nIf you don’t feel you meet all the requirements, but are excited by the role and know you bring some key strengths, please don't hesitate in applying as you might be right for this role, or other roles. We are open to conversations about part-time hours.\nA note on AI: we're happy for you to use it for research and interview prep, but please don't use it to generate answers during live interviews. We also use an AI note-taker (Metaview) in interviews so interviewers can stay present (which you can opt out of just let us know,) and every application is reviewed by a human, never decided by AI.","description_format":"text","description_chars":4504,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Decision Intelligence","Management Consulting","Custom Software Development","AI Consulting & Integration"],"lifecycle":[{"event":"open","at":"2026-10-26T13:20:52Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-31T06:23:40+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":62,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/faculty-senior-service-designer","json_url":"https://alion.io/job/faculty-senior-service-designer.json","meta":{"generated_at":"2026-11-01T01:10:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1895,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":32303},"rest":"https://alion.io/mcp/rest/get_company?id=32303"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffaculty-senior-service-designer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffaculty-senior-service-designer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffaculty-senior-service-designer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/faculty-senior-service-designer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffaculty-senior-service-designer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3274198}},{"tool":"search_jobs","arguments":{"company":"faculty.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3274198},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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