{"id":4078751,"url":"https://alion.io/job/fadac-resources-assistant-service-manager","title":"Assistant Service Manager","company":{"id":3901510,"name":"Fadac Resources","domain":"fadacresources.com","url":"https://alion.io/company/fadac-resources","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Abuja, Nigeria"],"countries":["NG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-11T09:10:34Z","employer_posted_date":null,"last_verified_at":"2026-11-11T09:10:34Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"We are a professional consulting/recruitment company dedicated to connecting businesses with qualified, skilled, and reliable talent. We provide end-to-end recruitment solutions, from candidate sourcing and screening to interviews and placement, helping organizations build strong teams while providing job seekers with suitable career opportunities.\n\nWe are recruiting to fill the position below:\n\nJob Title: Assistant Service Manager\n\nLocation: Abuja (FCT)\n\nEmployment Type: Full-time\n\nAbout the role\n\nWe’re hiring an Assistant Service Manager to help run our after-sales service operations. You’ll supervise our technicians and service coordinators day to day, keep repairs, installations, warranty claims and customer complaints moving within SLA, and step in for the Service Manager when needed. It’s a strong opportunity for a hands-on service professional ready to take on more leadership.\n\nWhat you’ll do\n\nMonitor service centres and field technicians, and track first-time-fix rate, turnaround time and repeat repairs\nWork with Sales, Finance, Quality and Product teams to improve the customer experience\nPrepare service dashboards and reports, run root-cause analysis on recurring issues and help put corrective actions in place\nWork with Warehouse and Procurement to keep critical spare parts available and accounted for\nReview warranty claims, monitor warranty costs and flag unusual or excessive claims\nSupport daily after-sales service operations and make sure cases are resolved within agreed SLAs and properly documented\nHandle escalated customer complaints and keep customers updated until the case is closed\nSupervise, schedule and coach service engineers, technicians and coordinators\nGive technicians hands-on support with troubleshooting, repairs and installations\n\nWhat we’re looking for\n\nStrong troubleshooting skills, good Excel and reporting skills, and familiarity with CRM or service management systems\n3–5years’ experience in after-sales, technical or field service, including 1–2years supervising a team\nA professional certification in Service Management, Customer Experience or Engineering is an added advantage\nBackground in consumer electronics, home appliances, automotive, industrial equipment or manufacturing is strongly preferred\nHands-on experience with warranty, repairs, installations, spare parts and customer complaints\nBachelor’s degree or HND in Mechanical Engineering, Electrical/Electronic Engineering, Mechatronics, Industrial Engineering or a related technical field\nStrong communication, leadership and problem-solving skills, and the ability to juggle priorities in a fast-paced setting\n\nHow to Apply\n\nInterested and qualified candidates should send their CV to:  using the job title as the subject of the email.\n\nApplication Deadline:\n18th November, 2026.","description_format":"text","description_chars":2836,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting & Staffing","Executive Search"],"lifecycle":[{"event":"open","at":"2026-11-11T16:18:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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