{"id":1155499,"url":"https://alion.io/job/fadv-associate-customer-success-partner","title":"Associate Customer Success Partner","company":{"id":1794315,"name":"First Advantage","domain":"fadv.com","url":"https://alion.io/company/fadv-com","size_band":"51-200","is_staffing_agency":true,"is_intermediary":false,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Instagram","optional":true},{"name":"LinkedIn","optional":true},{"name":"YouTube","optional":true}],"status":"live","first_seen_at":"2026-09-23T21:22:20Z","employer_posted_date":null,"last_verified_at":"2026-09-23T21:22:20Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"This a Full Remote job, the offer is available from: India\nRelationship Management\nAct as the primary point of contact for assigned customers, both internally and externally, ensuring all communications and needs are addressed effectively.\nProactively identify gaps within customer programs and recognize opportunities for improvement to better serve client needs.\nClearly communicate the value proposition of FADV, demonstrating a thorough knowledge of pricing, procedures, and competitive advantages.\nDevelop and propose pricing strategies, terms, and conditions for contract renewals, while ensuring all necessary approvals and signatures are obtained.\nLead bi-weekly engagement calls with customers and provide thorough meeting recaps to ensure clear communication and follow-up.\nService Delivery\nActively resolve problems and pursue opportunities for product or service expansion, optimizing the overall customer experience.\nCollaborate with cross-functional teams to achieve customer objectives and deliver solutions tailored to client needs.\nAddress customer concerns and questions promptly, escalating issues as necessary to ensure resolution.\nTake full ownership of resolving customer issues, ensuring satisfaction and closure.\nOffer alternative solutions to address customer concerns and maintain high service standards.\nStrive to meet or exceed customer satisfaction KPIs, continuously improving customer experience.\nBusiness Reviews and Reporting\nDeliver comprehensive reports and presentations that showcase FADV products and services to clients.\nMaintain and document open issues logs and project plans to ensure transparency and accountability.\nTrack, measure, and document achievements, risks, and opportunities for strategic alignment for each assigned account.\nPrepare and deliver quarterly business reviews (QBR) to provide updates and insights to customers.\nAdministrative\nEnsure all data and forecast updates are completed accurately and on time.\nManage customer contract events, ensuring all required documentation is properly completed.\nPrepare renewal proposals, perform necessary analysis, and secure required approvals for customer accounts.\nMaintain all necessary business records for each assigned customer, ensuring thorough documentation and compliance.\nRevenue Quota Achievement\nMeet or exceed monthly, quarterly, and annual quotas, including targets related to retention, growth, and up/cross selling.\nWe have great people here and are looking for more. Come join us!\nFollow us:\n\nFacebook\n\nInstagram\n\nLinkedIn\n\nX\n\nYouTube\n\nEqual Employment Opportunities at First Advantage\nFirst Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.","description_format":"text","description_chars":3291,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-23T21:22:20Z"}],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.516,"p_room":1,"age_days":0,"expected_fill_days":58,"reasons":["seen:0","agency","win:early"],"computed_at":"2026-09-24T02:04:08Z"},"pay":null,"html_url":"https://alion.io/job/fadv-associate-customer-success-partner","json_url":"https://alion.io/job/fadv-associate-customer-success-partner.json","meta":{"generated_at":"2026-09-24T02:04:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}