{"id":4055972,"url":"https://alion.io/job/faena-guest-experience-agent-2","title":"Guest Experience Agent","company":{"id":1778814,"name":"Faena","domain":"faena.com","url":"https://alion.io/company/faena-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Miami, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-11T01:31:00Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T22:53:02Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"THE FAENA CULTURE\nThe FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the South combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture.\nJOB OVERVIEW\nThe Guest Experience Agent represents Faena throughout all stages of the guest’s stay, especially focused on the arrival and departure process, and curating memories for discerning travelers. This role works to achieve the highest level of guest satisfaction during the arrival and departure process, plus responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and aligning with Faena and 5-star standards. This position works within the Front Office, and collaborates with all departments to ensure guest satisfaction.\nDUTIES AND RESPONSIBILITIES \nHandles all guest interactions with the highest level of hospitality and professionalism, in accordance with resort and Forbes Five Star standards. Accommodating special requests whenever possible.\nAbility to think logistically and solve problems as needed.\nPositive attitude and great communication skills, willing to work on a team.\nWorking knowledge of Opera PMS.\nHaving attention to detail. \nWorks to achieve the highest level of guest satisfaction during the arrival and departure, plus responding to a wide variety of guest requests, assessing guest needs, and adding personal recommendations.\nMaintains complete knowledge of and comply with all departmental policies/service procedures/standards.\nMaintains complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.\nMonitors and maintain cleanliness, sanitation and organization of assigned work areas.\nMaintains complete knowledge of:Resort operations including all operational hours\nDaily scheduled activities, including pop up events and groups\nIn house guests, and in house groups\nResort extension numbers\nMaking note of guest preferences and special requests\nAmenities provided by the resort\n\nAssists with the immediate acknowledgement of all guests; including assisting guests throughout the Cathedral and reception area with all requests (i.e. registration, check-out, special requests or preferences, itinerary, etc.).\nDocumenting guest complaints and ensuring proper follow up and follow through to ensure complaint is fully resolved.\nPHYSICAL ABILITIES\nAbility to lift up to 25 pounds; Ability to move safely in uneven terrain or in confined spaces; Ability to see and respond to dangerous situations; Ability to remain in stationary position for 8 hours or more; Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task; Availability to work When Facility Is Open (24hours): This could include nights, weekends, and holidays.\nCPR and First Aid certified.\nMedium Work: Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly to move objects.\nMay occasionally lift and/or move up to 25 pounds.","description_format":"text","description_chars":3312,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-11-11T05:02:31Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":26,"reasons":["conf:11","win:early"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/faena-guest-experience-agent-2","json_url":"https://alion.io/job/faena-guest-experience-agent-2.json","meta":{"generated_at":"2026-11-12T10:59:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22472,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1778814},"rest":"https://alion.io/mcp/rest/get_company?id=1778814"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffaena-guest-experience-agent-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffaena-guest-experience-agent-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffaena-guest-experience-agent-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/faena-guest-experience-agent-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffaena-guest-experience-agent-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4055972}},{"tool":"search_jobs","arguments":{"company":"faena.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4055972},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}