{"id":1355759,"url":"https://alion.io/job/faena-guest-experience-agent","title":"Guest Experience Agent","company":{"id":1778814,"name":"Faena","domain":"faena.com","url":"https://alion.io/company/faena-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Miami, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-31T16:38:00Z","employer_posted_date":"2026-08-31","last_verified_at":"2026-10-10T21:01:02Z","board_verified":true,"closed_at":null,"days_open":40,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":40},"description":"THE FAENA CULTURE\nThe FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture.\nJOB OVERVIEW\nThe Guest Experience Agent represents the hotel throughout all stages of the guest’s stay, curating monumental memories for discerning travelers with an astute taste for luxury. Collaborating seamlessly with all departments and working in cohesion with the Front Office, this position is responsible to exquisite orchestration of guest experience.\nDUTIES AND RESPONSIBILITIES \nMaintain complete knowledge of and comply with all departmental policies/service procedures/standards.\nMaintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.\nResolve guest complaints, ensuring guest satisfaction.\nMonitor and maintain cleanliness, sanitation, and organization of assigned work areas.\nMaintain complete knowledge of:All Resort guests.\nScheduled daily activities.\nIn-house groups.\nResort extension numbers.\nBeeper number/radios carried by resort personnel.\nAll special requests (DND, screen calls, NRG, etc.)\nHours of operation of each outlet.\nFeatures and services provided by the resort.\n\nResponsible for immediate acknowledgement of all guests and assisting all guests throughout lobby and reception area with all requests (i.e. registration, check-out, special requests or preferences, itinerary, etc.)\nMust be able to speak, read, write and understand the primary language(s) used in the workplace.\nMust be able to read and write to facilitate the communication process. \nRequires good communication skills, both verbal and written. \nResponsible for immediate acknowledgement of all guests and assisting all guests throughout lobby and reception area with all requests (i.e. registration, check-out, special requests or preferences, itinerary, etc).\nApplication of advanced computer literacy to create and merge form documents, create mailing lists and labels as well as the utilization of various software packages, including Account Management software, Microsoft Word, Lotus, and Excel.\nOperation of numerous business machines to include Facsimile, 10-Key calculator, and various copiers and printers.\nProvide additional administrative assistance as directed.","description_format":"text","description_chars":2581,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Luxury Retail","Luxury Goods & Designer Brands"],"lifecycle":[{"event":"open","at":"2026-09-27T22:18:05Z"}],"visa":[],"liveness":{"score":22,"band":"cold","label":"Long shot","p_open":1,"p_active":0.486,"p_room":0.45,"age_days":39,"expected_fill_days":21,"reasons":["conf:2","win:tail"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/faena-guest-experience-agent","json_url":"https://alion.io/job/faena-guest-experience-agent.json","meta":{"generated_at":"2026-10-11T01:47:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2633,"day_limit":5000,"remaining_today":2367,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1778814},"rest":"https://alion.io/mcp/rest/get_company?id=1778814"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffaena-guest-experience-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffaena-guest-experience-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffaena-guest-experience-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/faena-guest-experience-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffaena-guest-experience-agent"}]}