Receiving Clerk

THE FAENA CULTURE

The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture.

JOB OVERVIEW

Responsible for receiving and documenting all goods and materials ordered by the Purchasing Agent. The Receiving Clerk will refuse and document items not on the original P.O, damaged goods, or items that have passed their expiry date.

DUTIES AND RESPONSIBILITIES

STORE ROOM OPERATION

• Open Store room.
• Check refrigeration, temperatures and report any problem to Engineering, Security and Purchasing Supervisor.
• Verify all Goods Received.
• Issue Stock.
• Rotate Stock (first in- first out).
• Store: Dry Food Goods, Meat, Fish, Poultry, Produce, Dairy, Beverages, Paper Supplies, Guest Supplies, Stationery, Silverware, Glassware, China, Linen, and Cleaning Supplies in designated areas.
• Maintain Storeroom Maintenance.
• Assist in Inventory as directed by Purchasing Supervisor or Purchasing Director.
• Secure Storeroom.

RECEIVING OPERATIONS

• Post Receiving Hours.
• Organize and review Purchase Orders.
• Check and review Food Order.
• Maintain and Clear Dock Area and don’t leave any equipment or cases at the end of the day.
• Maintain Traffic Flow of Dock Area.
• Record all deliveries received.
• Handle Discrepancies/Return Goods.
• Complete Discrepancy Forms for the following: Goods received without invoices, Goods returned without a credit note, Notice of error correction.
• Write Credit Memo when refusing an item.
• Follow Partial Shipment Procedure, if applicable.
• Receive: Items, Beverages, Food Products, Dry Goods, Chemicals, and Major Equipment.
• Distribute or call for Food and Products as soon as arrive to avoid the spoil or contamination to authorized F&B personnel. Ensure delivery documents are signed, dated and time stamped.
• Distribute/deliver non-perishable goods to respective departments. Ensure documents are signed, dated and time stamped.
• Coordinate and ensure pick up of daily outgoing packages. Alert Supervisor if there is an issue with any outgoing packages.
• Complete Daily Work.
• Maintain Log Book.

DAILY OPERATIONS

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended and keep in stock when don’t need to use them to prevent loss.
• Anticipate guest and residents’ needs, respond promptly and acknowledge all guest and residents, however busy and whatever time of day.
• Maintain positive guest and resident relations at all times.
• Resolve guest and resident complaints, ensuring guest and resident satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete knowledge of property management system and manual procedures.
• Set up and organize workstation with designated supplies, forms and resource materials; report shortages to supervisor.
• Maintain a proactive, solutions-oriented, helpful attitude towards colleagues and vendors.