{"id":2091703,"url":"https://alion.io/job/faena-spa-receptionist","title":"Spa Receptionist","company":{"id":1778814,"name":"Faena","domain":"faena.com","url":"https://alion.io/company/faena-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Miami, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":80000,"period":"year","method":"role_country_seniority_unknown","sample_n":8841},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T13:31:00Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-12T18:20:34Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"THE FAENA CULTURE\nThe FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture.\nJOB OVERVIEW\nSpa Receptionists are responsible for maximizing the revenue of the spa through effective scheduling, yield management and sales. As the first point of contact for the spa this role ensures outstanding five-star guest relations, by delivering all hotel standards at Spa Reception.\nDUTIES AND RESPONSIBILITIES \nMaximize revenue of treatments and programs through effective scheduling, yield management and cross sales. \nContribute to the team’s overall targets and strive to achieve personal targets and goals as set out by the Spa Management team. \nMaintain a sound treatment and retail knowledge with the ability to accurately describe benefits and prices. \nUp sell current spa promotions/packages \nActively recommend products and provide further consultation to guests to ensure that sales are closed on product recommendations made by the therapists. \nEncourage clients to return by recommending an ongoing treatment programs, inviting guests to rebook. \nResponsible for all billing procedures at the reception desk and the correct reconciliation of funds at the close of each shift and at the end of the day’s work.\nMaintain the highest standard of guest service \nConduct spa tours for all guests, VIPs and prospective members. Act as an Ambassador for the spa at all times. \nConsistently record guest preferences, accurately updating guest profiles and communicating any relevant information to colleagues.\nEnsure confidentiality at all times including data protection, medical details and any information provided in confidence by the client.\nReport any guest complaints to the Spa Manager so that they can be handled promptly and effectively. \nOrganize scheduling of appointments to maximize use of time and profitability while ensuring that the client’s needs are of first importance. \nObtain and accurately record all relevant guest information including contact details, credit card details and requests/preferences. Prepare all guest correspondence and administration as per brand standards and ensure excellent presentation.\nRespond to all guest enquiries promptly and efficiently.\nProvide information on spa facilities during tours including benefits, utilization instructions and health and safety. \nMaintain the cleanliness, presentation and organization of the reception area at all times. \nEnsure that adequate supplies of all public information material are available and are in immaculate condition.\nRecord and track turn away business and repeat guests through the Spa Soft.\nPrepare the reception area for the start of the next shift, ensuring all messages are communicated and carry out a detailed hand over.\nAnswer telephones within three rings and in a professional manner \nLiaise with other hotel departments to ensure guest needs are met and communicated. Maintain a good knowledge of the hotel and facilities available.\nDay to day responsibility for equipment, products, cleanliness and hygiene of the reception and other spa areas.\nMaintain a high standard of appearance and personal hygiene as laid down by the Spa Director/Manager. \nAlways be punctual and prepared in advance of treatments.\nSupport all departments in the spa including covering reception and spa attendant duties as and when required.\nMust adhere to training as set down by the Spa Supervisor and attend all training courses as deemed necessary.\nPHYSICAL ABILITIES\nRemain in stationary (standing) position for 8 hours or more hours throughout work shift.\nSatisfactorily communicate with guests, management and co-workers to their understanding.\nAbility to grasp, lift, push or otherwise move objects. Exert physical effort in transporting 40 to 60 pounds.\nAbility to move safely in uneven terrain or in confined spaces.\nAbility to see and respond to dangerous situations.\nRequires mobility. Sense of smell, taste, touch, and sound. Eye/hand coordination and manual dexterity.\nAbility to reach 6 inches/feet.","description_format":"text","description_chars":4376,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Luxury Retail","Luxury Goods & Designer Brands"],"lifecycle":[{"event":"open","at":"2026-10-08T14:49:12Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":20,"reasons":["conf:5","win:early"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/faena-spa-receptionist","json_url":"https://alion.io/job/faena-spa-receptionist.json","meta":{"generated_at":"2026-10-12T22:34:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":36794,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1778814},"rest":"https://alion.io/mcp/rest/get_company?id=1778814"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffaena-spa-receptionist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffaena-spa-receptionist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffaena-spa-receptionist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/faena-spa-receptionist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffaena-spa-receptionist"}]}