{"id":4184102,"url":"https://alion.io/job/fair-jungle-charge-de-support-client-junior-cdi","title":"Chargé de support client junior (CDI)","company":{"id":4532241,"name":"Fairjungle","domain":"fairjungle.com","url":"https://alion.io/company/fair-jungle","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Paris, France"],"countries":["FR"],"hiring_countries":["FR"],"hiring_countries_total":1,"salary":{"min":26000,"max":null,"currency":"EUR","period":"year","gross":null,"usd_annual":28746},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-09T12:17:58Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T17:56:48Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Rejoignez une équipe dynamique et passionnée pour révolutionner l'industrie du voyage. En tant que Chargé de support client junior, vous serez responsable de créer une relation de proximité avec nos utilisateurs, de les accompagner dans l'utilisation de notre plateforme, de gérer la facturation et les réclamations, et de suivre la satisfaction des utilisateurs. Vous devez avoir une passion pour la relation client, une excellente maîtrise de l'orthographe, et un niveau d'anglais courant.\nMissions\nAccompagner le client dans l'usage de la plateforme et l'aider à devenir autonome.\nProcéder à des réservations en utilisant nos outils internes, ainsi que certains sites publics.\nGérer une partie de la facturation client ainsi que des réclamations auprès de nos différents prestataires.\nProfil recherché\n**Nous recherchons une personne motivée, dynamique et team player, avec ces caractéristiques :*** Vous aimez la relation avec le client : les écouter, les comprendre et s’adapter\n* Devenir un expert du voyage vous motive\n* L’orthographe ne vous fait jamais défaut\n* Vous êtes organisé(e), curieux(se), rigoureux(se) et réactif(ve)\n* Vous êtes à l’aise tant au téléphone que par chat / e-mail\n* Vous avez un niveau d'anglais courant\n**Les plus**\n* Expérience de réservation de voyages (avion, hôtel, train, locations de voiture), idéalement dans un cadre professionnel\n* Intérêt pour l'univers des startups et des nouvelles technologies","description_format":"text","description_chars":1440,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"France","iso":"FR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-12T17:56:48Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":25,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-11-12T20:22:38Z"},"pay":{"stated_usd_annual":28746,"is_top_pay":false},"html_url":"https://alion.io/job/fair-jungle-charge-de-support-client-junior-cdi","json_url":"https://alion.io/job/fair-jungle-charge-de-support-client-junior-cdi.json","meta":{"generated_at":"2026-11-12T20:22:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":43020,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4532241},"rest":"https://alion.io/mcp/rest/get_company?id=4532241"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffair-jungle-charge-de-support-client-junior-cdi"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffair-jungle-charge-de-support-client-junior-cdi"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffair-jungle-charge-de-support-client-junior-cdi"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fair-jungle-charge-de-support-client-junior-cdi\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffair-jungle-charge-de-support-client-junior-cdi"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4184102}},{"tool":"search_jobs","arguments":{"company":"fairjungle.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4184102},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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