{"id":2095352,"url":"https://alion.io/job/faire-customer-experience-associate-3-month-fixed-term-contract","title":"Customer Experience Associate (3 Month Fixed-Term Contract)","company":{"id":171793,"name":"Faire","domain":"faire.com","url":"https://alion.io/company/faire","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":87,"open_postings":12,"ghost_share":0,"stale_share":0.417,"repost_share":0.167,"time_to_fill_p50_days":55,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"contractor","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kitchener, Canada","Waterloo, Canada","Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":23,"max":null,"currency":"CAD","period":"hour","gross":null,"usd_annual":32000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Machine Learning","optional":false},{"name":"Salesforce","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Zendesk","optional":false}],"status":"live","first_seen_at":"2026-10-08T16:21:32Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-29T03:42:28Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"About Faire\nFaire is a technology wholesale platform built on the belief that the future is local. Independent retailers around the globe collectively represent a multi-hundred-billion-dollar wholesale market that has historically been fragmented and offline. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town - we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so businesses can grow and local communities can thrive.\nWe’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.\nIf you require a special accommodation to complete the video interview or any part of the application process, please let us know. We are happy to work with you to ensure you have an accessible and comfortable experience. Please contact us directly at  so we can support your needs.\nhttps://app.hireflix.com/public-application/6ace4b95dc9f67f53d3cc905\n\nAbout this role: \nAs a Customer Experience Associate at Faire, you will play a crucial role in empowering entrepreneurs to realize their dreams. In this dynamic position, you will engage directly with our brand and retailer partners, managing a range of experiences to significantly contribute to their business success. While this role requires individuals to have phone support experience, after completing training, you will have the opportunity to be staffed across various support modalities including phone, chat, or email, as per business requirements. This position is pivotal in delivering outstanding customer service across these channels. In this role, you will be employed on a temporary basis for approximately 90 days, subject to the evolving needs of Faire’s team. Successful candidates may be eligible for longer contract terms in the future.\nRole Specifications\nThis is a hybrid role with three days/week in office and two days remote. All candidates must be able to accommodate the following: \nHome Office: Must be in a quiet, enclosed room with a door - preventing any background noise from disrupting the customer experience when on phones. \nWifi Speed: Confirmed Wifi Speed of 10Mpbs\nEthernet connection preferred to increase network reliability \nTechnical Proficiency: Must possess the technical skills and familiarity with customer support tools necessary to work efficiently in a remote environment, including adherence to Faire’s data privacy and security protocols.\nSelf-Management and Flexibility: Strong self-management skills are essential for maintaining productivity in a remote setting. The role also requires flexibility to occasionally adjust hours for collaboration across different time zones.\nWhat you’ll do \nProvide high-quality, real-time support to customers via phone/email/chat, addressing their questions and concerns promptly and effectively.\nUse CRM tools (e.g., Zendesk, Kustomer, Salesforce) to manage customer interactions, ensuring all communications are logged and tracked accurately.\nWork collaboratively with the team to meet and exceed key performance metrics such as response times, customer satisfaction, and issue resolution.\nParticipate in regular training and development sessions to continuously improve your skills and stay updated on Faire's products and policies.\nContribute to a team environment that encourages continuous learning, knowledge sharing, and peer support.\nQualifications\nExperience in customer service, preferably in a phone-based support role.\nExcellent verbal communication skills, with the ability to handle complex interactions professionally and empathetically.\nProficiency in using CRM and other customer support tools.\nStrong problem-solving skills, with the ability to think quickly and provide effective solutions to customer issues.\nA team player who is adaptable and agile, capable of working in a dynamic, remote environment.\nAlignment with Faire's core values and a genuine passion for supporting and serving our community.\nSalary Range\nCanada: The starting pay for this role is $23.70 CAD per hour.\nThis role will also be eligible for benefits. Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands, and primary work location. The base pay range provided is subject to change and may be modified in the future.\nOur Hiring Process\nWe value your time and aim to make our hiring process transparent so you know exactly what to expect.\nStep 1 - Application Review\n\na. Submit Your Application\n Please submit your application through our Careers page.\nb. One-Way Video Interview (via Hireflix | ~10 minutes)\n After applying, you will receive a link to complete a short one-way video interview through Hireflix.\nYou’ll answer 3 questions focused on your interest in Faire and your experience as a Customer Experience Associate.\nThe interview should take approximately 10 minutes to complete.\nWe recommend completing it in a quiet space with a stable internet connection.\nOnce submitted, our Talent team will review your resume to assess alignment with the minimum qualifications. If there’s a match, you’ll move forward to the next step in the process.\nStep 2 - Recruiter Chat (15 minutes)\n If selected to move forward, you’ll have a 15-minute conversation with a recruiter to discuss next steps and answer any questions you may have.\nStep 3 - Virtual Onsite (~1.25 hour)\nStep 4 - Bar Raiser Interview (20 minutes)\n Meet with a senior leader at Faire who will assess your character and long-term potential through thoughtful, non-technical questions.\nStep 5 - Offer\n Time to celebrate!\nHybrid Faire employees currently go into the office 3 days per week on Tuesdays, Thursdays, and a third flex day of their choosing (Monday, Wednesday, or Friday). Additionally, hybrid in-office roles will have the flexibility to work remotely up to 4 weeks per year. Specific Workplace and Information Technology positions may require onsite attendance 5 days per week as will be indicated in the job posting. \n\nWhy you’ll love working at Faire\nMove fast: You'll own meaningful problems that serve customers around the globe with the agency to move fast and see your results clearly.\nEquipped to scale: We invest in what matters, including the latest enterprise AI tools, to help you work smarter and get more out of every day.\nBest in class: Our team is full of sharp, kind, and generous colleagues who care about their craft and about helping you grow in yours.\nReal rewards. Competitive pay, equity, and comprehensive benefits designed to support your life inside and outside of work.\nBelonging: We're intentional about building an environment where every Faire employee has equal access to opportunities, growth, and success.\nFaire was founded in 2017 by a team of early product and engineering leads from Square. We’re backed by some of the top investors in retail and tech including: Y Combinator, Lightspeed Venture Partners, Forerunner Ventures, Khosla Ventures, Sequoia Capital, Founders Fund, and DST Global. We have headquarters in San Francisco and Kitchener-Waterloo, and a global employee presence across offices in Toronto, London, and New York. To learn more about Faire and our customers, you can read more on our blog.\nFaire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.\nFaire is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Accommodations are available throughout the recruitment process and applicants with a disability may request to be accommodated throughout the recruitment process. We will work with all applicants to accommodate their individual accessibility needs. To request reasonable accommodation, please fill out our Accommodation Request Form (https://bit.ly/faire-form)\nPrivacy\nFor information about the type of personal data Faire collects from applicants, as well as your choices regarding the data collected about you, please visit Faire’s Privacy Notice (https://www.faire.com/privacy)","description_format":"text","description_chars":8474,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Equity","Home office"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Marketplaces","Wholesale"],"lifecycle":[{"event":"open","at":"2026-10-08T16:34:39Z"}],"visa":[{"country":"CA","licensed_sponsor":true,"evidence":"Positions approved through LMIA in 12 months: 8","filings_12m":8,"filings_prev_12m":2,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"High Wage; Global Talent Stream","cap_exempt":false,"checked_at":"2026-10-03T21:10:52+00:00","sources":["ESDC: employers issued a positive LMIA"],"filings_for_role_12m":0}],"liveness":{"score":78,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.862,"p_room":0.9,"age_days":19,"expected_fill_days":55,"reasons":["conf:3","velocity","win:mid"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":32000,"is_top_pay":false},"html_url":"https://alion.io/job/faire-customer-experience-associate-3-month-fixed-term-contract","json_url":"https://alion.io/job/faire-customer-experience-associate-3-month-fixed-term-contract.json","meta":{"generated_at":"2026-10-29T05:25:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8328,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":171793},"rest":"https://alion.io/mcp/rest/get_company?id=171793"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffaire-customer-experience-associate-3-month-fixed-term-contract"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffaire-customer-experience-associate-3-month-fixed-term-contract"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffaire-customer-experience-associate-3-month-fixed-term-contract"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/faire-customer-experience-associate-3-month-fixed-term-contract\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffaire-customer-experience-associate-3-month-fixed-term-contract"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2095352}},{"tool":"search_jobs","arguments":{"company":"faire.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2095352},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}