{"id":3519982,"url":"https://alion.io/job/fairmont-hosthostess","title":"Host/Hostess","company":{"id":93805,"name":"Fairmont","domain":"fairmont.com","url":"https://alion.io/company/fairmont","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kenya"],"countries":["KE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6500,"max_usd":11000,"period":"year","method":null,"sample_n":4786},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-30T10:37:45Z","employer_posted_date":null,"last_verified_at":"2026-09-30T10:37:45Z","board_verified":false,"closed_at":null,"days_open":34,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":34},"description":"Hospitality Jobs. Fairmont Hotels & Resorts Jobs. Host/Hostess delivering exceptional guest experiences by managing reservations, seating capacity and guest flow and addressing inquiries, requiring excellent communication and organizational skills and strong interpersonal abilities with the capacity to work under pressure, in a luxury hotel environment, on-site role.\n\nJob Description\n\nThe Host/Hostess is responsible for delivering exceptional guest experiences through professional service, operational excellence, and seamless coordination with front-of-house and kitchen staff. This position serves as the first point of contact for guests and plays a critical role in managing reservations, optimizing seating capacity, and ensuring guest satisfaction throughout service.\n\nResponsibilities:\n\nDeliver a professional and engaging welcome to all guests, creating positive emotional connections and setting the tone for their dining experience\n\nMaintain comprehensive knowledge of food and beverage offerings, operational procedures, and quality assurance standards across all outlets\n\nExecute reservation management through digital platforms, maintaining accurate and organized booking records\n\nCoordinate seamlessly with servers and front-of-house staff, understanding point-of-sale operations and service protocols\n\nGreet and seat guests promptly, strategically managing table assignments to optimize seating capacity and guest experience\n\nMonitor wait times and guest flow during service periods, providing timely updates to both guests and staff\n\nHandle guest inquiries and phone reservations with professionalism and accuracy\n\nCommunicate dietary restrictions, special requests, and menu information to kitchen staff and guests in a clear and informative manner\n\nAddress guest concerns and complaints with empathy and professionalism, working toward prompt resolution and satisfaction\n\nExecute responsible cash handling procedures, including opening and closing the cash register during assigned shifts\n\nAdhere to all safety, sanitation, and food handling policies and procedures\n\nMaintain an organized and well-stocked host stand, ensuring menus, reservation materials, and promotional items are readily accessible\n\nCollaborate with management and service staff to ensure smooth operations during peak and off-peak service periods\n\nQualifications\n\nExcellent communication and organizational skills. \n\nStrong interpersonal and problem solving abilities. \n\nHighly responsible & reliable. \n\nAbility to work well under pressure in a fast paced environment.\n\nAbility to work cohesively as part of a team. \n\nAbility to focus attention on guest needs, remaining calm and courteous at all times.\n\nAbility to go above and beyond for internal and external guests.\n\nAbility to focus attention on guest needs, remaining calm and courteous at all times.\n\nStrong interpersonal and problem solving abilities.\n\nAbility to work well under pressure in a fast paced environment.\n\nAbility to work cohesively and collaboratively as part of a team.\n\nOther language a plus.\n\nPhysical Aspects of Position (include but are not limited to):\n\nFrequent standing and walking throughout shift\n\nHow to Apply\n\nClick Here to Apply","description_format":"text","description_chars":3207,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel & Tourism","Gift Cards & Loyalty Programs","Adventure Tourism"],"lifecycle":[{"event":"open","at":"2026-10-30T11:37:17Z"}],"visa":[],"liveness":{"score":20,"band":"cold","label":"Long shot","p_open":0.6,"p_active":0.602,"p_room":0.55,"age_days":34,"expected_fill_days":25,"reasons":["seen:34","win:tail"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/fairmont-hosthostess","json_url":"https://alion.io/job/fairmont-hosthostess.json","meta":{"generated_at":"2026-11-04T09:55:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15396,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":93805},"rest":"https://alion.io/mcp/rest/get_company?id=93805"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffairmont-hosthostess"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffairmont-hosthostess"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffairmont-hosthostess"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fairmont-hosthostess\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffairmont-hosthostess"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3519982}},{"tool":"search_jobs","arguments":{"company":"fairmont.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3519982},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}