{"id":3519868,"url":"https://alion.io/job/fairmont-reservation-agent","title":"Reservation Agent","company":{"id":93805,"name":"Fairmont","domain":"fairmont.com","url":"https://alion.io/company/fairmont","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kenya"],"countries":["KE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6000,"max_usd":10500,"period":"year","method":null,"sample_n":4786},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-08T03:08:49Z","employer_posted_date":null,"last_verified_at":"2026-10-08T03:08:49Z","board_verified":false,"closed_at":null,"days_open":30,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":30},"description":"Hospitality Jobs, Fairmont Hotels & Resorts Jobs. Reservation Agent processing and managing room reservations and maximising room revenue through upselling and accurate system handling, requiring a diploma or degree in Hospitality Management, Tourism Management or Business Administration and 1-2 years hotel reservations or front office experience with Opera PMS knowledge, in a luxury hotel environment, on-site role.\n\nThe Reservation Agent is responsible for providing exceptional guest service while maximizing room revenue through the accurate handling of reservations, inquiries, and guest requests. The role serves as a key ambassador of Fairmont Mount Kenya Safari Club, ensuring every guest interaction reflects the luxury standards of Fairmont Hotels & Resorts and Accor.\nThe Reservation Agent will manage individual and group reservations, maintain reservation system integrity, support upselling initiatives, and coordinate closely with Front Office, Sales, Revenue Management, Concierge, Finance, and other departments to deliver a seamless guest experience.\n\nKey Responsibilities\n\nProcess and confirm room reservations received by phone, email, website, GDS, travel agents, and other distribution channels.\n\nAccurately enter, modify, and cancel reservations in Opera PMS, TARS, and related reservation systems.\n\nEnsure all reservations are booked according to hotel policies, rate structures, and availability.\n\nVerify booking details, room allocations, packages, and special arrangements prior to guest arrival.\n\nManage waitlists and follow up on tentative bookings.\n\nRespond to guest and travel trade inquiries promptly and professionally.\n\nProvide accurate information regarding accommodation, dining experiences, activities, transfers, conservancy fees, and resort facilities.\n\nAnticipate guest needs and coordinate special requests, including VIP arrivals, honeymoon arrangements, birthdays, anniversaries, and accessibility requirements.\n\nResolve reservation-related concerns efficiently while maintaining guest satisfaction.\n\nPromote upselling opportunities to maximize room revenue and enhance the guest experience.\n\nRecommend room upgrades, dining experiences, spa treatments, golf packages, and other resort activities.\n\nSupport the achievement of occupancy, ADR, and revenue targets.\n\nMaintain rate integrity and ensure correct application of market segments, package inclusions, and promotional offers.\n\nEnsure all reservations are supported by the required deposits, guarantees, and payment documentation.\n\nMaintain accurate guest profiles and reservation records.\n\nPrepare and update rooming lists for groups and events.\n\nCoordinate with Sales, Front Office, Concierge, Housekeeping, and Finance to ensure smooth arrival and departure experiences.\n\nMonitor daily arrival, departure, and occupancy reports as required.\n\nFollow Fairmont and Accor reservation standards, policies, and procedures.\n\nEnsure confidentiality and protection of guest information.\n\nAdhere to health, safety, and security regulations.\n\nMaintain professional communication and uphold the Fairmont luxury service culture at all times.\n\nQualifications\n\nDiploma or Degree in Hospitality Management, Tourism Management, Business Administration, or a related field.\n\nMinimum 1-2 years’ experience in hotel reservations, front office operations, or customer service within a luxury hospitality environment preferred.\n\nExperience with Opera PMS, TARS, GDS, or other hotel reservation systems is an advantage.\n\nWorking knowledge of hotel systems such as OPERA and POS systems.\n\nStrong understanding of hotel revenue cycles, internal controls, and auditing procedures.\n\nExcellent analytical, problem-solving, and reconciliation skills.\n\nHigh level of integrity, accuracy, and attention to detail.\n\nProficient in Microsoft Excel and other financial reporting tools.\n\nAbility to work independently, meet deadlines, and maintain confidentiality.\n\nAdditional Information\n\nEmployee benefit card offering discounted rates in Accor worldwide.\n\nLearning programs through our Academies.\n\nOpportunity to develop your talent and grow within your property and across the world!\n\nAbility to make a difference through our Corporate Social Responsibility activities.\n\nBe part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.\n\nWorking with a hotel rich in history and known for exemplary services while growing your career.\n\nWork and learn in a magical luxury property.\n\nHow to Apply\n\nClick Here to Apply","description_format":"text","description_chars":4553,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel & Tourism","Gift Cards & Loyalty Programs","Adventure Tourism"],"lifecycle":[{"event":"open","at":"2026-10-30T11:37:17Z"}],"visa":[],"liveness":{"score":24,"band":"cold","label":"Long shot","p_open":0.6,"p_active":0.739,"p_room":0.55,"age_days":30,"expected_fill_days":22,"reasons":["seen:30","win:tail","comp:junior"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/fairmont-reservation-agent","json_url":"https://alion.io/job/fairmont-reservation-agent.json","meta":{"generated_at":"2026-11-07T16:41:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23738,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":93805},"rest":"https://alion.io/mcp/rest/get_company?id=93805"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffairmont-reservation-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffairmont-reservation-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffairmont-reservation-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fairmont-reservation-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffairmont-reservation-agent"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3519868}},{"tool":"search_jobs","arguments":{"company":"fairmont.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3519868},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}