{"id":2311782,"url":"https://alion.io/job/fairrinitiative-senior-it-analyst","title":"Senior IT Analyst","company":{"id":3894734,"name":"fairrinitiative","domain":"fairrinitiative.com","url":"https://alion.io/company/fairrinitiative","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Personio","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":58000,"max_usd":117000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":50},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":false},{"name":"Windows","optional":false},{"name":"Azure","optional":true},{"name":"ITIL","optional":true},{"name":"Microsoft Entra ID","optional":true},{"name":"SharePoint","optional":true}],"status":"live","first_seen_at":"2026-10-09T16:01:09Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-13T23:19:38Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"About The Role\nThe Senior IT Analyst is the principal in-house resource responsible for day-to-day IT support, providing first and second-line user support and day-to-day IT operations for approximately 80 users. As the principal person responsible for day-to-day IT operations, they will take ownership of incidents and service requests across the support lifecycle rather than operating solely as an escalation resource.This is a broad, senior analyst role for someone who is technically capable, comfortable working independently and able to manage competing priorities. The postholder will respond directly to users, resolve routine enquiries and requests, investigate more complex issues through to resolution and coordinate external technology suppliers where specialist expertise is needed. Alongside business-as-usual responsibilities, the role will support and deliver smaller technology projects and service improvements.\nBy keeping FAIRR’s technology secure, reliable and easy to use, the role enables colleagues to focus on delivering FAIRR’s mission with investors and partners worldwide.\nKey Outcomes & Accountabilities\nOUTCOME 1: Users receive dependable, responsive IT support, with issues owned and resolved end to endAct as the principal in-house point of contact for day-to-day IT support, providing both first and second-line assistance according to operational needs.\nResolve straightforward incidents and requests promptly, while taking the lead on more complex technical issues requiring deeper investigation and second-line expertise.\nOwn and manage incidents and service requests from initial contact through to resolution, including access, software, equipment, permissions and non-standard user requirements, coordinating third-party suppliers or specialist support when required.\nMonitor recurring issues, identify root causes and implement practical improvements to reduce repeat incidents.\nMaintain accurate support records and produce clear information on service volumes, performance, trends and user experience.\nOUTCOME 2: Joiners, movers and leavers have the right access and equipment at the right time, and no more\nCoordinate all IT activities for joiners, movers and leavers in collaboration with HR and relevant managers.\nCreate, amend and remove user accounts, licences, group memberships, permissions and application access accurately and on time, including removal of leaver access no later than the end of their last working day (or earlier where instructed by P&C).\nPrepare, issue, recover and securely manage laptops, mobile devices, peripherals and other IT equipment.\nPerform periodic access reviews and maintain appropriate evidence of approvals and completed actions.\nManage shared, service and other non-person accounts, ensuring ownership, purpose and access are recorded.\nWhere instructed by P&C or the Senior IT Manager, securely preserve or retrieve account and device data to support subject access requests, investigations or legal matters, maintaining confidentiality throughout.\nOUTCOME 3: IT changes are implemented in a controlled way with minimal disruption\nPlan, assess, document, communicate and implement routine IT changes in a controlled manner.\nEnsure changes have appropriate approvals, testing, implementation steps, back-out arrangements and post-change review where proportionate.\nMaintain the IT change schedule and coordinate activities to minimise disruption to users and business operations.\nCommunicate planned changes clearly to affected users and stakeholders.\nWhere changes need to take place outside normal working hours, schedule these in advance with the Senior IT Manager’s agreement (see Section 8).\nOUTCOME 4: IT services and workplace technology operate reliably and are used effectively and securely\nAdminister Microsoft 365 and other cloud applications used by the organisation, including routine configuration, licence and user administration.\nSupport laptops, mobile devices, meeting-room technology, printers, connectivity and standard workplace applications.\nCoordinate hardware repairs, replacements, warranty cases, software renewals and operational supplier activities.\nMaintain user guides, knowledge articles, standard operating procedures and support documentation.\nProvide practical guidance and training that helps users make effective and secure use of technology.\nOUTCOME 5: IT records, controls and evidence are complete, current and audit-ready\nMaintain complete and accurate asset, software, licence, supplier and other operational IT registers.\nRecord equipment allocation, ownership, status, location, lifecycle and disposal information, and perform periodic reconciliations.\nFollow and help maintain IT policies, standards, procedures and control evidence.\nComplete routine operational checks and scheduled control activities, escalating risks, exceptions or control failures promptly.\nSupport audits, reviews and compliance activities by providing accurate records and evidence.\nHandle devices, accounts and information in line with security, privacy and records-management requirements.\nSupport compliance with UK GDPR and the Data Protection Act 2018 (as amended by the Data (Use and Access) Act 2025), including immediately escalating any suspected personal data breach to the Data Protection Lead so that the organisation can meet the 72-hour ICO reporting deadline where applicable.\nOUTCOME 6: Small projects and improvements are delivered and technology keeps getting better\nDeliver or support small IT projects, upgrades, application roll-outs and service improvements.\nGather requirements, coordinate suppliers, plan user communications, support testing and manage implementation activities.\nIdentify opportunities to improve reliability, security, efficiency and the user experience.\nKeep project actions, risks, decisions, documentation and handover materials up to date.\nSuccess Measures\nSuccess in the role will be assessed through:Service delivery\nUsers receive dependable and responsive first and second-line technical support, with routine and complex issues resolved effectively.\nIncidents and requests are responded to and resolved within agreed service levels.\nUser satisfaction with IT support is consistently positive.\nAccuracy, security and controlIncidents, requests, access changes and joiner, mover and leaver activities are completed accurately and on time.\n100% of leaver accounts disabled by the end of the last working day; new joiners fully equipped and set up on day one.\nOperational records, registers and control evidence are complete, current and reliable.\nPeriodic access reviews and asset reconciliations completed on schedule with no significant audit findings.\nChange and improvementChanges and small projects are delivered in a controlled way with minimal disruption.\nRecurring problems are reduced and practical improvements are implemented continuously.\nFeedback from the Senior IT Manager, colleagues and suppliers on collaboration, communication and ownership.\nTechnical Expertise & Role-Specific Capability\nEssentialStrong hands-on experience providing both first and second-line IT support within a modern workplace environment, with particular strength in diagnosing and resolving more complex technical issues.\nDemonstrable experience managing a broad range of incidents and service requests through their full lifecycle, from initial user contact to resolution.\nPractical experience of joiner, mover and leaver processes, identity administration, permissions and access control.\nExperience administering Microsoft 365 and supporting Windows devices, laptops, mobile devices and common business applications.\nExperience maintaining IT asset records, operational registers, procedures and control evidence.\nUnderstanding of proportionate change management, information security and data protection practices.\nAbility to troubleshoot methodically, make sound decisions and know when to engage specialist support.\nExperience coordinating external IT suppliers and seeing actions through to completion.\nAbility to organise a varied workload independently and balance urgent support needs with planned operational work.\nClear written and verbal communication skills, with the ability to explain technical matters to non-technical users.\nExperience contributing to or delivering small IT projects and technology changes.\nDesirable\nExperience in a small organisation where the role covers a broad range of operational IT responsibilities.\nWorking knowledge of Microsoft Entra ID, Intune, Autopilot, SharePoint and Teams administration.\nExperience with IT service management tools and ITIL-aligned working practices.\nExperience supporting SaaS applications and coordinating managed service, cyber security or other specialist partners.\nRelevant technical or service management certification (e.g. Microsoft 365 / Azure certifications, ITIL Foundation), or equivalent practical experience.\nCareer Framework Expectations\nOur Career Framework provides a shared approach to development and performance across the organisation. It is built around four core pillars: Connect, Deliver, Focus and Lead, which outline the key behaviours and expectations expected at all levels.In this role, the pillars look like this:\nCONNECT - Building trust, relationships and collaboration\nCollaborative and able to build effective relationships with users, colleagues and suppliers.\nTechnically credible, user-focused and committed to providing a high-quality service.\nDELIVER - Driving outcomes and executionProactive and self-sufficient, with a strong sense of ownership and accountability.\nCalm and organised when handling competing priorities or service disruption.\nFOCUS - Applying expertise and driving improvementDetail-oriented and disciplined about keeping records, documentation and actions up to date.\nCurious and improvement-minded, with a willingness to learn and adapt.\nLEAD - Leading self, others and organisational successPractical and proportionate, applying appropriate control without unnecessary bureaucracy.\nRole-models secure and responsible use of technology and shares knowledge so colleagues become more self-sufficient.\nOrganisational Values\nWe are change makers: keeps the technology behind FAIRR’s work dependable, so colleagues can spend their time on the mission rather than on IT problems.\nWe collaborate: works closely with HR, managers, colleagues and suppliers to deliver a joined-up service.\nWe innovate: looks for better, simpler and more secure ways of working, and delivers improvements that last.\nWe act with integrity: handles privileged access, devices and personal data responsibly, confidentially and transparently.\nAdditional Information\n Working ArrangementsHybrid working from near Marble Arch (Oxford Street), London, UK, in line with FAIRR’s organisational working arrangements.\nNormal working hours are 9.00am-5.30pm, Monday to Friday. Because much of the role is hands-on (devices, meeting-room technology, joiner set-up), the postholder will be expected to work on site at least 3 days per week and on key operational days such as new starter inductions.\nOccasional work outside normal hours may be required for planned changes or urgent incidents. This will be agreed in advance wherever possible and recognised through time off in lieu in line with FAIRR policy.\nTravel Requirements\nOccasional travel within London and the UK may be required (e.g. supplier visits, training or events). International travel is not an expected part of the role.\nSalary Range\nTo be confirmed during recruitment stage.\nBenefits\nBenefits will be provided in line with FAIRR’s standard employee benefits package.\nPre-Employment Checks\nAppointment is subject to proof of the right to work in the UK, satisfactory references and, because the role holds privileged system access, a Basic DBS criminal record check. Information will be handled in line with the Rehabilitation of Offenders Act 1974 and data protection law.\nEqual Opportunities & Rea...","description_format":"text","description_chars":12567,"description_truncated":true,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-12T01:32:56Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":22,"reasons":["conf:1","win:early"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/fairrinitiative-senior-it-analyst","json_url":"https://alion.io/job/fairrinitiative-senior-it-analyst.json","meta":{"generated_at":"2026-10-14T01:55:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2867,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3894734},"rest":"https://alion.io/mcp/rest/get_company?id=3894734"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffairrinitiative-senior-it-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffairrinitiative-senior-it-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffairrinitiative-senior-it-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fairrinitiative-senior-it-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffairrinitiative-senior-it-analyst"}]}