{"id":3716424,"url":"https://alion.io/job/fairwinds-member-service-manager-metrowest","title":"Member Service Manager - MetroWest","company":{"id":2237552,"name":"FAIRWINDS","domain":"fairwinds.org","url":"https://alion.io/company/fairwinds-org","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Orlando, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-03T20:43:55Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-10T15:10:52Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Financial Freedom Happens Here - and it starts with YOU.\nAt FAIRWINDS Credit Union, we’re more than a workplace; we’re a team on a mission. As a Member Services Manager at our MetroWest branch, you’ll lead and develop a team of frontline Member Service Representatives (MSRs), ensuring exceptional service, smooth operations, and consistent delivery of “The FAIRWINDS Way.” This role is ideal for someone who thrives in a leadership capacity and is passionate about empowering both members and teammates.\nYour Role in Our Mission:\nServe as the team lead for all teller line functions, including scheduling, performance monitoring, and on-the-job training\n\nAct as the Manager on Duty in the absence of the Branch or Assistant Branch Manager, handling opening/closing responsibilities and end-of-day balancing\n\nOversee daily operations of the teller line and serve as the first point of contact for operational inquiries\n\nExecute coaching and development activities to help team members meet or exceed performance expectations\n\nUtilize cross-selling and relationship-building strategies to recommend FAIRWINDS products and services tailored to member needs\n\nServe as the primary custodian of credit union assets, perform internal control procedures, and assist with or serve as ATM custodian\n\nSupport members with account inquiries, service needs, and transaction assistance\n\nProcess teller transactions, maintain a cash drawer, and provide services including money orders, official checks, savings bonds, and safe deposit boxes\n\nLive and model The FAIRWINDS Way values in everything you do\nWhat Makes You a Great Fit:\nProven leadership in a financial institution\n\nStrong knowledge of teller operations, branch procedures, and regulatory compliance\n\nYou’re a motivator and mentor, passionate about developing others and creating a high-performing team\n\nExcellent interpersonal and problem-solving skills\n\nAbility to balance service, operations, and performance goals in a fast-paced environment\n\nDetail-oriented with a commitment to accuracy, integrity, and accountability\n\nA genuine passion for helping others achieve financial success\n\nA Culture of Care and Reward:\n You give your best, and we give back with a comprehensive and meaningful rewards package:\nEnjoy 11 paid holidays and generous paid time off to recharge and reset\nBuild your future with a 6% 401(k) match\nReceive a $700 annual contribution to your Health Savings Account\nAccess our comprehensive maternity leave program to support growing families\nStay covered with medical, dental, vision, disability, and life insurance\nGrow your career through leadership development, tuition assistance, and advancement opportunities\nEarn rewards for financial wellness through our Debt Free Club and Dave Ramsey’s SmartDollar program\nThrive in a purpose-driven, people-first culture where your impact matters\nThis is more than your next job. It’s your next step in changing lives; starting with your own!\nAbout FAIRWINDS Credit Union\n At FAIRWINDS Credit Union, Financial Freedom Happens Here. Headquartered in Orlando and proudly serving members for over 70 years, our mission - changing members’ lives on the journey to Financial Freedom - drives everything we do, with a clear vision: Members financially free. Through The FAIRWINDS Way, we champion a culture of integrity, accountability, and teamwork, and we’re nationally endorsed by The Dave Ramsey Show as a trusted provider of financial wellness. Recognized as one of Forbes’ 2024 Best-in-State Credit Unions and one of Orlando Business Journal’s Best Places to Work, FAIRWINDS is a top workplace where your purpose matters and your growth is supported every step of the way!","description_format":"text","description_chars":3687,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Credit Unions & Cooperative Banks"],"lifecycle":[{"event":"open","at":"2026-11-04T00:56:28Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":6,"expected_fill_days":24,"reasons":["conf:2","win:early"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/fairwinds-member-service-manager-metrowest","json_url":"https://alion.io/job/fairwinds-member-service-manager-metrowest.json","meta":{"generated_at":"2026-11-10T16:49:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4708,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2237552},"rest":"https://alion.io/mcp/rest/get_company?id=2237552"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffairwinds-member-service-manager-metrowest"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffairwinds-member-service-manager-metrowest"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffairwinds-member-service-manager-metrowest"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fairwinds-member-service-manager-metrowest\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffairwinds-member-service-manager-metrowest"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3716424}},{"tool":"search_jobs","arguments":{"company":"fairwinds.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3716424},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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