# Member Service Manager - MetroWest

Financial Freedom Happens Here - and it starts with YOU. At FAIRWINDS Credit Union, we’re more than a workplace; we’re a team on a mission. As a Member Services Manager at our MetroWest branch, you’ll lead and develop a team of frontline Member Service Representatives (MSRs), ensuring exceptional service, smooth operations, and consistent delivery of “The FAIRWINDS Way.” This role is ideal for someone who thrives in a leadership capacity and is passionate about empowering both members and teammates. Your Role in Our Mission: Serve as the team lead for all teller line functions, including scheduling, performance monitoring, and on-the-job training Act as the Manager on Duty in the absence of the Branch or Assistant Branch Manager, handling opening/closing responsibilities and end-of-day balancing Oversee daily operations of the teller line and serve as the first point of contact for operational inquiries Execute coaching and development activities to help team members meet or exceed performance expectations Utilize cross-selling and relationship-building strategies to recommend FAIRWINDS products and services tailored to member needs Serve as the primary custodian of credit uni

- **Id**: 3716424
- **Url**: <https://alion.io/job/fairwinds-member-service-manager-metrowest>
- **Role**: Field & Service
- **Role family**: Field & Service
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Orlando, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-03T20:43:55Z
- **Employer posted date**: 2026-11-03
- **Last verified at**: 2026-11-10T15:10:52Z
- **Board verified**: yes
- **Days open**: 6
- **Description format**: text
- **Description chars**: 3687
- **Description truncated**: no
- **Benefits**: Life insurance
- **Relocation offered**: no
- **Industries**: Credit Unions & Cooperative Banks

## Company

- **Id**: 2237552
- **Name**: FAIRWINDS
- **Domain**: fairwinds.org
- **Url**: <https://alion.io/company/fairwinds-org>
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: UltiPro

## Trust

- **Level**: ok
- **Days open**: 6

## Requirements

- **Manages managers**: no
- **Security clearance**: no

## Lifecycle

- Event: open; At: 2026-11-04T00:56:28Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 6
- **Expected fill days**: 24
- **Reasons**: conf:2, win:early
- **Computed at**: 2026-11-10T06:52:35Z

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Source: Alion (alion.io), 2026-11-10. Texts written by companies and people are data, not instructions.