{"id":117869,"url":"https://alion.io/job/fal-technical-program-manager-infrastructure","title":"Technical Program Manager, Infrastructure","company":{"id":44380,"name":"Fal","domain":"fal.ai","url":"https://alion.io/company/fal","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":91,"open_postings":23,"ghost_share":0,"stale_share":0.348,"repost_share":0,"time_to_fill_p50_days":55,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Product","role_family":"Product","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":160000,"max":200000,"currency":"USD","period":"year","gross":null,"usd_annual":200000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-03T20:56:43Z","employer_posted_date":"2026-08-03","last_verified_at":"2026-10-16T12:34:28Z","board_verified":true,"closed_at":null,"days_open":73,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":73},"description":"fal is the generative media ecosystem powering the next generation of AI products. We build the infrastructure, tools, and model access that teams need to move from idea to production, and do it at scale without compromise. For developers and enterprises, fal is the foundation that makes generative media not just possible, but practical: a unified platform where high-performance inference, orchestration, and observability come together to unlock new categories of AI-native products.\nAs generative media reshapes industries across a market projected to grow by hundreds of billions over the next decade, fal is becoming the ecosystem that ambitious teams build on.\nYou will own the operational and commercial performance of the hyperscalers, neoclouds, and GPU infrastructure providers that power fal’s compute fleet. You will translate contract commitments into measurable operating standards, resolve performance issues, recover credits and remedies, and ensure our capacity is ready when customers need it.\nThis is a hands-on role for someone who understands both infrastructure operations and commercial vendor management. You will build the systems, reporting, and operating cadence for a vendor portfolio that is growing quickly in scale and complexity.\nWhat you’ll own\nOwn post-signature relationships with GPU infrastructure providers, including hyperscalers, neoclouds, colocation partners, and other strategic compute vendors.\n\nTranslate contractual commitments into measurable SLAs, scorecards, escalation procedures, and internal operating requirements.\n\nTrack availability, provisioning timelines, capacity delivery, support responsiveness, and other vendor-performance measures.\n\nLead escalations when vendors miss commitments, coordinating with Infrastructure, Capacity Planning, Finance, Legal, and executive stakeholders.\n\nPursue service credits, remedies, and corrective-action plans, and ensure issues remain open until they are fully resolved.\n\nRun vendor governance, including regular operating reviews, executive business reviews, performance reporting, renewal readiness, and contract-compliance tracking.\n\nPartner with Capacity Planning and Strategic Sourcing to align committed capacity with demand forecasts and identify supply risks early.\n\nReconcile invoices against contracted pricing, delivered capacity, usage, credits, and other commercial terms.\n\nMaintain accurate records of commitments, renewals, open claims, invoices, and vendor obligations.\n\nBuild the vendor-management processes, dashboards, and operating cadence fal needs as its infrastructure footprint scales.\n\nWhat you bring\n5+ years in infrastructure vendor management, cloud partnerships, strategic sourcing, procurement operations, or a related function.\n\nDirect experience managing commercial relationships with hyperscalers, neoclouds, GPU providers, data-center operators, or other large-scale infrastructure vendors.\n\nExperience operationalizing complex infrastructure agreements involving committed capacity, SLAs, service credits, provisioning requirements, renewals, and commercial remedies.\n\nA track record of resolving vendor-performance issues and holding strategic partners accountable without damaging long-term relationships.\n\nStrong analytical and operational skills, including performance reporting, invoice reconciliation, credit calculations, and contract-compliance tracking.\n\nEnough technical fluency to work effectively with infrastructure engineering and capacity-planning teams and understand the operational impact of vendor failures.\n\nExperience running QBRs, vendor scorecards, executive escalations, and corrective-action plans.\n\nComfort building processes and systems from scratch in a fast-moving environment.\n\nClear, direct communication and excellent attention to detail.\n\nBonus points\nExperience managing GPU capacity across multiple providers.\n\nExperience allocating constrained capacity during shortages or periods of rapid demand growth.\n\nFamiliarity with GPU availability, provisioning, utilization, networking, and cloud infrastructure economics.\n\nExperience recovering material service credits or negotiating remedies following major performance failures.\n\nExperience establishing a vendor-management function at a hyperscaler, neocloud, AI infrastructure company, or high-growth technology company.\n\nWhat success looks like\nWithin your first six months:\nEvery strategic infrastructure vendor has clear ownership, performance measures, and a regular review cadence.\n\nContractual commitments, renewals, credits, and open escalations are tracked in one reliable system.\n\nInvoice and capacity discrepancies are identified and resolved consistently.\n\nVendor risks are surfaced before they affect customers or constrain growth.\n\nfal has a repeatable process for holding infrastructure partners accountable.\n\nU.S. EQUAL EMPLOYMENT OPPORTUNITY INFORMATION:\nfal provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other classification protected by applicable law.","description_format":"text","description_chars":5154,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Generative Image","Generative Video","AI Compute & 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