{"id":1161831,"url":"https://alion.io/job/familywell-it-systems-administrator","title":"IT Systems Administrator","company":{"id":673290,"name":"FamilyWell","domain":"familywell.co","url":"https://alion.io/company/familywell","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":80000,"max":104000,"currency":"USD","period":"year","gross":null,"usd_annual":104000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DLP","optional":false},{"name":"Google Workspace","optional":false},{"name":"Slack","optional":false},{"name":"HIPAA","optional":true},{"name":"SOC 2","optional":true}],"status":"closed","first_seen_at":"2026-09-23T17:28:42Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-29T03:49:35Z","board_verified":false,"closed_at":"2026-09-29T03:49:35Z","days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"FamilyWell is scaling headcount, device fleet, and vendor relationships fast enough that IT operations needs a dedicated in-house owner. We're hiring an IT Systems Administrator to be the accountable internal owner of day-to-day IT: device lifecycle and provisioning, access management for new hires and departures, Google Workspace administration, and holding our managed service provider (MSP) accountable to a clear weekly scorecard. You'll be the person who actually knows where things stand - tickets, SLAs, patch compliance, device inventory - rather than us finding out status through ad hoc check-ins.\nKey Responsibilities & Duties\nOwn access provisioning and deprovisioning for all new hires and departures, tied directly to HR onboarding/offboarding dates. This includes provisioning for Google, Slack, Healthie, Spruce, and the Registry. \nAdminister Google Workspace (admin console, SSO, and the planned DLP/Vault upgrade). \nManage FamilyWell's day-to-day relationship with our MSP/IT vendor: laptop procurement, deployment, and lifecycle; Tier 1 help desk escalations; network IT infrastructure.\nProvider Tier 1 support for FamilyWell applications including Healthie (EHR), Spruce (Phone/Text), Registry, Google, and Slack. \nHold the MSP accountable to a weekly scorecard: ticket volume by category, SLA performance, aging tickets, patch/update compliance, endpoint security (AV/EDR, MDM enrollment) status, and onboarding/offboarding turnaround.\nMaintain company asset inventory (adds, removes, reassignments) and coordinate laptop deployment for all W2 employees.\nSupport SSO and password manager rollout in partnership with the Security & Compliance Manager and Head of Product Operations. \nPartner with the Security & Compliance Manager on MDM/BYOD compliance tracking and endpoint security status.\nHelp centralize and clean up cross-system onboarding (Google, Proofpoint, Healthie account creation sequencing) to remove current manual coordination gaps.\nEscalate SLA breaches, unresolved vulnerabilities, or vendor performance issues rather than letting them go unflagged.\nMinimum Qualifications\n2-5+ years of experience in IT systems administration, corporate IT, or technical help desk roles.\nHands-on experience administering Google Workspace (or a comparable environment) - user provisioning, SSO, basic security settings.\nExperience managing or closely coordinating with an outsourced MSP or IT vendor.\nComfortable owning a device fleet: procurement, deployment, lifecycle tracking, and inventory management.\nDetail-oriented, with strong documentation habits (checklists, inventories, ticket tracking).\nAbility to work independently in a fast-paced, remote startup environment and communicate clearly with both technical and non-technical stakeholders.\nNice-to-Haves\nFamiliarity with MDM tools (e.g., Microsoft Intune, Jamf) and BYOD device compliance programs.\nExperience holding an MSP or vendor to SLA-based accountability (scorecards, dashboards, escalation paths).\nExposure to HIPAA or other regulated-industry IT environments.\nExperience supporting a company through a security certification effort (SOC2, HITRUST) or MDM/security tooling rollout.\nPrior experience at an early-stage startup, comfortable with ambiguity and shifting priorities.\nCompensation Range: $80,000-$104,000","description_format":"text","description_chars":3308,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-24T00:09:17Z"},{"event":"close","at":"2026-09-29T03:49:35Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":104000,"is_top_pay":false},"html_url":"https://alion.io/job/familywell-it-systems-administrator","json_url":"https://alion.io/job/familywell-it-systems-administrator.json","meta":{"generated_at":"2026-10-27T23:33:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15702,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":673290},"rest":"https://alion.io/mcp/rest/get_company?id=673290"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffamilywell-it-systems-administrator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffamilywell-it-systems-administrator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffamilywell-it-systems-administrator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/familywell-it-systems-administrator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffamilywell-it-systems-administrator"}]}