{"id":2190291,"url":"https://alion.io/job/fanatics-commerce-senior-operations-manager-2","title":"Senior Operations Manager","company":{"id":672855,"name":"Fanatics Commerce","domain":"fanaticscommerce.com","url":"https://alion.io/company/fanaticscommerce","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":43,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Middleton, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":71000,"max_usd":121000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":111},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-09T15:52:25Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-26T20:56:20Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.\nAt Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset.\nFanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.\nAt Fanatics, we bring our BOLD Leadership Principles to life every day-building championship teams, obsessing over fans, acting with limitless entrepreneurial spirit, and delivering with a determined and relentless mindset.\nAs we continue to scale our global platform, the Senior Operations Manager will play a critical role in driving safe, efficient, and high-performing fulfilment operations at site level.\nROLE OVERVIEW\nThe Senior Operations Manager holds full ownership of site operations, leading a team of leaders to deliver functional KPIs across service, cost, and operational excellence. This senior leadership role drives team development, succession planning, resource and capacity management, and the tactical execution of departmental plans within a high-volume direct-to-consumer environment. The Senior Operations Manager delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights.\nHOW WILL YOU DRIVE IMPACT\nSuccess is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.\nTeam & Leadership Impact (Build Championship Teams)\nCross-Functional Leadership:\nPartner with HR, L&D, Finance, and technical business partners to align operational plans, resource strategies, and improvement initiatives across the site.\nCommunicate regularly with international operational peers, local supply and demand leaders, and project managers engaged in functional plans to ensure alignment and shared accountability.\nPeople Leadership:\nManage, coach, and develop all leaders within the department, maintaining an active succession plan for every leadership role.\nOwn performance management and recovery plans where required, fostering a high-performance culture built on accountability and continuous development.\nFan & Customer Impact (Obsessed with Fans)\nEnsure the safe and efficient execution of operational plans that enable on-time, accurate fulfilment and a consistently excellent fan experience.\nMeet or exceed agreed performance targets for service levels, driving outcomes that directly support fan satisfaction and loyalty.\nOwn departmental resource and capacity plans to ensure the operation is always positioned to meet fan demand, including during peak periods.\nCommunicate operational performance and priorities regularly across the department to keep teams focused on delivering for fans.\nInnovation & Problem Solving (Limitless Entrepreneurial Spirit)\nLead operational change initiatives within a high-growth business, identifying opportunities to improve processes, systems, and ways of working.\nLeverage WMS tools, reporting standards, and data analysis to identify trends, diagnose root causes, and drive continuous improvement.\nBuild and refine team structures and operational processes to support scalability and evolving business needs.\nApply data-driven insight to challenge the status quo and deploy innovative solutions that enhance efficiency and service.\nOwnership & Execution (Determined & Relentless Mindset)\nTake full ownership of operational budgets, managing cost performance with rigour and accountability.\nDevelop and deploy comprehensive department plans, ensuring regular communication of performance and operational priorities across the team.\nLead and execute improvement plans to recover performance where required, maintaining relentless focus on KPI delivery.\nEngage and influence internal and external stakeholders effectively to secure the support and resources needed to achieve operational goals.\nAI & DIGITAL CAPABILITY\nWe are building a future-ready organization. This role is expected to:\nApply AI and technology to improve efficiency, quality, and outcomes\nUse data and digital tools to inform decisions and enhance performance\nDemonstrate curiosity and adaptability in adopting new technologies and ways of working\nContribute to a culture of innovation and continuous improvement\nCAPABILITIES & EXPERIENCE YOU BRING\nRequired Qualifications:\n5+ years of operational leadership experience in a high-volume direct-to-consumer environment.\nProven track record leading multiple teams simultaneously in a high-tempo, fast-paced operational setting.\nExperienced and knowledgeable operator and user of WMS tools, systems, and reporting standards.\nDemonstrated experience leading change and building scalable teams and processes within a high-growth business.\nHighly proficient in using, understanding, and managing data, including routine analysis of operational performance and trends.\nSkilled communicator with demonstrated ownership of functional performance, plans, and projects across a broad stakeholder group.\nExperienced in partnering with HR, Finance, L&D, and technical business partners to drive operational outcomes.\nWORK LOCATION\nOn-site: Your work location will be onsite in Stake Hill, Middleton.\nAt Fanatics, we operate with a BOLD mindset-We Build Championship Teams, we're Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined & Relentless Mindset. If you're ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.\nAt Fanatics, we operate with a BOLD mindset - We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you’re ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.\nABOUT US\nFanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.\nABOUT THE TEAM\nFanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally - as well as its flagship site, www.fanatics.com.\nFanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world-including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).\nAt Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do:\n· Build Championship Teams\n· Obsessed with Fans\n· Limitless Entrepreneurial Spirit\n· Determined and Relentless Mindset\nBy submitting your application, you agree to our terms of service and acknowledge you have read our Candidate Privacy Policy.\nFanatics will never ask candidates for money, banking information, or other sensitive personal information as part of the interview process. If you receive a suspicious message claiming to be from Fanatics recruiting, please do not respond and report it here.","description_format":"text","description_chars":9622,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","E-commerce Platforms","Apparel & Fashion Brands"],"lifecycle":[{"event":"open","at":"2026-10-09T17:42:54Z"}],"visa":[],"liveness":{"score":79,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.882,"p_room":0.9,"age_days":16,"expected_fill_days":43,"reasons":["conf:3","velocity","win:mid","comp:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/fanatics-commerce-senior-operations-manager-2","json_url":"https://alion.io/job/fanatics-commerce-senior-operations-manager-2.json","meta":{"generated_at":"2026-10-26T22:02:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29719,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":672855},"rest":"https://alion.io/mcp/rest/get_company?id=672855"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffanatics-commerce-senior-operations-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffanatics-commerce-senior-operations-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffanatics-commerce-senior-operations-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fanatics-commerce-senior-operations-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffanatics-commerce-senior-operations-manager-2"}]}