{"id":1202047,"url":"https://alion.io/job/fanatics-promo-ops-associate-part-time","title":"Promo Ops Associate - Part Time","company":{"id":1756301,"name":"Fanatics","domain":"fanatics.com","url":"https://alion.io/company/fanatics-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":92,"open_postings":9,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":50,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"part_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Denver, United States","Philadelphia, United States","Jersey City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":29,"max":32,"currency":"USD","period":"hour","gross":null,"usd_annual":64000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Airtable","optional":false},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-08-25T13:59:09Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-23T01:34:23Z","board_verified":true,"closed_at":null,"days_open":58,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":58},"description":"About Us\nFanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. \nAbout the Team\nThis is a part time position. Roughly 20 hours per week, $29-32/ hour. Nights / Weekends Shift.\nLaunched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports platform. The Fanatics Sportsbook is available to 95% of the addressable online sports bettor market in the U.S. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates twenty-two retail sports betting locations, including the only sportsbook inside an NFL stadium at Northwest Stadium. Fanatics Betting and Gaming is headquartered in New York with offices in Denver, Leeds and Dublin.\nAs a CRM & Promo Operations Associate at Fanatics Betting & Gaming, you will play a key role in delivering world-class customer engagement through both promotional campaign execution and CRM channel activation. This hybrid role is ideal for someone who is detail-oriented, highly organised, data-curious, and passionate about building great customer experiences for sports fans.\nWhile this role focuses on execution, you will also have meaningful opportunities to contribute to the strategic direction of CRM, Sportsbook Loyalty, and broader retention initiatives. Your proximity to campaign operations and customer behaviour gives you a valuable voice in shaping how these programmes evolve.\nStrategic Partnership & Influence:\nIn addition to day-to-day execution, this role will have a seat at the table in informing and influencing strategic direction across CRM and Sportsbook Loyalty.\nYou will:\nProvide insights from campaign performance, customer behaviour, and operational learnings to help shape CRM and Loyalty roadmaps.\nContribute to discussions around segmentation, eligibility frameworks, promotional design, lifecycle journeys, and channel strategy.\nRepresent the operational and customer perspective in cross-functional meetings with CRM, Loyalty, Marketing, Strategy, and Product.\nHelp ensure that strategic decisions are grounded in what’s operationally scalable, customer-centric, and aligned with regulatory requirements.\nThis role is ideal for someone eager to learn, contribute ideas, and grow into deeper strategic ownership over time.\nKey Responsibilities:\nPromotional Operations\nSupport the creation, execution, and post-campaign analysis of promotional offers that enhance the Sportsbook and Casino customer experience.\nMaintain and update promotional databases, Airtable boards, and tracking systems to ensure accuracy and operational readiness.\nDraft or support the creation of promotional terms & conditions, ensuring consistency, clarity, and compliance with legal and state regulatory requirements.\nAssist in building creative assets and asset requests required for campaign execution.\nActively monitor competitor promotions and industry trends to identify opportunities and feed insights into broader promotional strategy.\nTroubleshoot promotion-related issues in real time and support Customer Support teams in resolving customer queries.\nCRM Campaign Execution\nBuild and execute CRM campaigns that drive activation, retention, and loyalty across email, push, and in-app messaging.\nSupport daily CRM operations including campaign setup, QA, audience selection, asset management, and monitoring.\nImplement personalisation strategies using tools such as Movable Ink to deliver relevant and timely communications.\nCollaborate with Analytics to define data attributes required for segmentation and personalisation.\nMonitor campaign performance and recommend tactical optimisations to improve engagement and conversion.\nCross-Functional Collaboration\nPartner closely with CRM, Marketing, Loyalty, Commercial, Trading, Product, Engineering, Casino, Customer Support, and Data teams.\nCollaborate with Creative teams to provide feedback and approvals on assets.\nChampion the customer experience by understanding key user drivers and ensuring communications are clear, valuable, and engaging.\nProvide regular insight into operational challenges, customer friction points, and process optimisation opportunities.\nProcess & Operational Excellence\nIdentify opportunities to streamline workflows and enhance CRM and promotional processes.\nEnsure all campaigns adhere to internal governance, regulatory guidelines, and industry best practices.\nMaintain robust documentation to support scalability and team alignment.\nWork Pattern\nFlexibility will be required, including evenings, weekends, and holidays during peak sporting or promotional periods.\nPeriodic on-call shifts will also be required; compensatory time off arranged on a case-by-case basis at manager’s discretion.\nRequired Qualifications\nA passion for sports and an intuitive understanding of sports fan behaviour.\nHigh attention to detail and experience managing complex workflows.\nStrong communication skills with the ability to present ideas clearly.\nAnalytical mindset with the ability to interpret real-time data to optimise campaigns.\nStrong problem-solving skills and comfort working in a fast-paced environment.\nCollaborative team player comfortable operating cross-functionally.\nCuriosity and eagerness to learn deeply about sports betting and customer behaviour.\nBachelor’s degree in Sports, Business, Marketing, Communications, or a related field (or equivalent experience).\nPreferred Qualifications\nExperience with sports betting CRM or bonusing platforms.\nFamiliarity with CRM tools, personalisation engines (e.g. XtremePush, Movable Ink), or marketing automation systems.\nBasic SQL skills for understanding customer data and campaign logic.\nExperience with Airtable or similar planning tools.\nExperience working in high-growth or startup/scale-up environments.\nDepending on the role, your interview and onboarding experience may include in-person components, such as onsite interviews or Launching into Better: LIVE-a multi-day cultural immersion in New York City for full-time, non-seasonal hires. These sessions are designed to build connection and bring our culture to life, though specific travel and participation requirements will be confirmed based on your role and location. Your recruiter will provide clear guidance at each stage of the process.\nFor information about our benefits, please visit https://benefitsatfanatics.com/\nRanges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming. The range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual offer is confirmed. In addition to the base and bonus, full-time employment, and more. For information about our benefits, please visit https://benefitsatfanatics.com/\nSalary Range\n$29—$32 USD\nBy submitting your application, you agree to our terms of service and acknowledge you have read our Candidate Privacy Policy.\nFanatics will never ask candidates for money, banking information, or other sensitive personal information as part of the interview process. If you receive a suspicious message claiming to be from Fanatics recruiting, please do not respond and report it here.","description_format":"text","description_chars":8399,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["E-commerce Platforms","Apparel & Fashion Brands"],"lifecycle":[{"event":"open","at":"2026-09-24T21:26:49Z"}],"visa":[],"liveness":{"score":37,"band":"fade","label":"Fading","p_open":1,"p_active":0.665,"p_room":0.55,"age_days":57,"expected_fill_days":50,"reasons":["conf:3","velocity","win:tail"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":64000,"is_top_pay":false},"html_url":"https://alion.io/job/fanatics-promo-ops-associate-part-time","json_url":"https://alion.io/job/fanatics-promo-ops-associate-part-time.json","meta":{"generated_at":"2026-10-23T01:44:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2932,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1756301},"rest":"https://alion.io/mcp/rest/get_company?id=1756301"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffanatics-promo-ops-associate-part-time"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffanatics-promo-ops-associate-part-time"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffanatics-promo-ops-associate-part-time"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fanatics-promo-ops-associate-part-time\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffanatics-promo-ops-associate-part-time"}]}