{"id":452976,"url":"https://alion.io/job/fanduel-vip-team-manager-2","title":"VIP Team Manager","company":{"id":174501,"name":"FanDuel","domain":"fanduel.com","url":"https://alion.io/company/fanduel","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":78,"open_postings":12,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":66,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Edmonton, Canada","Calgary, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":50000,"max_usd":84000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":113},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-02-05T20:18:30Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-11-03T16:51:16Z","board_verified":true,"closed_at":null,"days_open":270,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":270},"description":"THE POSITION\n Our roster has an opening with your name on it\nFanDuel is looking for a VIP Manager to work across to look after our most important clients as well as oversee a small team of VIP account managers.\nAs a VIP Team Manager, you will be directly managing a portfolio of loyal customers, looking to build strong relationships with our VIP customers, and provide an excellent all-round experience. In addition, you will have a small team of VIP Account Managers who you will be responsible for coaching to provide the same above experience to their own portfolios. This position will be in a customer facing environment that requires a good understanding of VIP service and a genuine passion for the online gaming industry.\nIn addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.\nTHE GAME PLAN\nEveryone on our team has a part to play\nManage and retain a portfolio of High Value Players\nProvide an enhanced proactive one stop service to encourage loyalty\nKeep responsible gaming and Compliance at the heart of all we do\nDevelop relationships and offer tailored rewards through regular correspondence\nWork alongside other FanDuel departments to increase customer experience\nMeet pre-determined productivity, quality, and Service Level Agreement targets\nEnsure that bonuses, gifts, and hospitality invitations are offered in accordance with business requirements\nMeet and host VIPs at Hospitality events\nDeliver against company responsible gaming protocols\nManage, mentor and develop a team of VIP Account Managers to provide the above\nTHE STATS\nWhat we're looking for in our next teammate\nMinimum of 4 years of experience in high end customer service field preferred\nExperience managing a team preferred\nExcellent verbal and written communication skills\nHigh level hospitality experience preferred\nKnowledge of online gaming industry essential\nPeople management experience preferred\nKnowledge of sports and/or experience working within a heavily regulated industry is a plus\nPassionate about providing top level service\nConfident and people focused personality\nExcellent analytical skills and experience with Excel\nStrives to meet targets and deadlines\nExcellent organizational and planning skills\nUnderstanding of Marketing processes preferred\nWilling and able to work non-traditional business hours\nKnowledge of sports and/or experience working within a heavily regulated industry is a plus\nDon’t check all the boxes? That’s okay! We encourage you to still apply if you feel like you possess an adjacent skill set and are interested in learning more about this position. \nABOUT FANDUEL\nFanDuel Group is the premier mobile gaming company in the United States and Canada. FanDuel Group consists of a portfolio of leading brands across mobile wagering including: America’s #1 Sportsbook, FanDuel Sportsbook; its leading iGaming platform, FanDuel Casino; the industry’s unquestioned leader in horse racing and advance-deposit wagering, FanDuel Racing; and its daily fantasy sports product. \nIn addition, FanDuel Group operates FanDuel TV, its broadly distributed linear cable television network and FanDuel TV+, its leading direct-to-consumer OTT platform. FanDuel Group has a presence across all 50 states, Canada, and Puerto Rico.\nThe company is based in New York with US offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland. The company’s affiliates have offices worldwide, including in Ireland, Portugal, Romania, and Australia.\nFanDuel Group is a subsidiary of Flutter Entertainment, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).\nThis role can be based in Edmonton, Calgary, or Greater Alberta.\nPLAYER BENEFITS\nWe treat our team right\nThis role may offer the following benefits: extended medical, vision, and dental coverage; life insurance; disability insurance; a retirement program with employer contributions; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation. This role includes 12 holidays and two (2) floating holidays. FanDuel offers paid sick time in accordance with applicable Canadian law. Check out all our benefits here: FanDuel Total Rewards. *Benefits differ across country and job type.\nFanDuel is an equal opportunities employer and we believe, as one of our principles states, “We are One Team!”. As such, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, or any other characteristic protected by provincial, local or federal law. We believe FanDuel is strongest and best able to compete if all employees feel valued, respected, and included.\nFanDuel is committed to providing reasonable accommodations for qualified individuals with disabilities. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please email .\nThe Company intends to use artificial intelligence in the process of screening, assessing, and/or selecting applicants for this role.\nThis position is being posted to fill an existing vacancy.\nThe applicable salary range for this position is $97,000 - $121,000 CAD, which is dependent on a variety of factors including relevant experience, location, business needs and market demand. This role may offer the following benefits: extended medical, vision, and dental coverage; life insurance; disability insurance; a retirement program with employer contributions; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation. This role includes 12 holidays and two (2) floating holidays. FanDuel offers paid sick time in accordance with applicable Canadian law.","description_format":"text","description_chars":6348,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sports Betting","iGaming & Gambling"],"lifecycle":[{"event":"open","at":"2026-09-06T09:07:09Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.254,"p_room":0.28,"age_days":270,"expected_fill_days":66,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/fanduel-vip-team-manager-2","json_url":"https://alion.io/job/fanduel-vip-team-manager-2.json","meta":{"generated_at":"2026-11-03T19:20:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1455,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":174501},"rest":"https://alion.io/mcp/rest/get_company?id=174501"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffanduel-vip-team-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffanduel-vip-team-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffanduel-vip-team-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fanduel-vip-team-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffanduel-vip-team-manager-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":452976}},{"tool":"search_jobs","arguments":{"company":"fanduel.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":452976},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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