{"id":1336501,"url":"https://alion.io/job/fannie-mae-technical-integration-support-analyst-associate","title":"Technical Integration Support Analyst- Associate","company":{"id":1757751,"name":"Fannie Mae","domain":"fanniemae.com","url":"https://alion.io/company/fanniemae","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Reston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":79000,"max":97000,"currency":"USD","period":"year","gross":null,"usd_annual":97000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Rest API","optional":false},{"name":"SOAP","optional":false}],"status":"live","first_seen_at":"2026-09-23T00:00:00Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-30T19:47:33Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home.\nJob Description\nAs a valued colleague on our team, you will monitor and assist with responses to customer support requests, identify and document errors in products, and support the team in troubleshooting and developing solutions to product errors all while operating under direct supervision and escalating to more experienced staff as needed.THE IMPACT YOU WILL MAKE\nThe Technical Integration Support Analyst- Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:\nMonitor and respond to ticketing system requests for critical or systematic errors in products. Support the team with Identifying errors in products and determining their source. \nContribute to the team's work in troubleshooting product errors and recommending solutions to fix them while escalating to more experienced staff as needed. \nWork with other development groups to deploy updates. \nInstall and maintain common technology hardware and software \nTHE EXPERIENCE YOU BRING TO THE TEAM\nShows curiosity and adaptability in learning and responsibly applying new technologies, including artificial intelligence, to reimagine how we work. \nDesired Experiences:\nBachelor’s Degree or equivalent \nSupport Operations: Manage support cases/tickets, following escalation procedures, performing root cause analysis, and creating Knowledge Articles to streamline troubleshooting. \nEffective Communication: Skilled at presenting moderately complex information and ideas in a clear, engaging, and audience in a positive manner. \nProblem Diagnosis: Capable of identifying root causes of operational issues and recommending \n Technical Acumen: Basic understanding of core technologies, including Firewalls, SFTP, REST, SOAP, gateways, and networks.\nStakeholder Engagement: Skilled in gathering and incorporating feedback from clients and key stakeholders.\nSystems Thinking: Ability to conceptualize ideas as systems, analyzing inputs, outputs, and processes for optimization. \nInformation Gathering: Experienced in collecting accurate data to explain concepts and address critical questions. \nData Analysis: Proficient in analyzing data to identify trends, patterns, and relationships that inform actionable insights. \nTarget Salary: $79,000 to $97,000 a year\nSF Market Engagement - Technology Services - Associate\n#LI-Hybrid\nQualifications\nEducation:\nBachelor's Level Degree (Required)The future is what you make it to be. Discover compelling opportunities at Fanniemae.com/careers.\nFor most roles, employees are expected to work onsite on a regular basis at their designated office location. In-office work cadence is determined by your manager. Proximity within a reasonable commute to your designated office location is preferred unless the job is noted as open to remote.\nFannie Mae is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity/gender expression, marital or parental status, or any other protected factor. Fannie Mae is committed to providing reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment, unless to do so would cause undue hardship to the company. If you need assistance using our online system and/or you need a reasonable accommodation related to the hiring/application process, please complete this form.\nThe hiring range for this role is set forth below. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being. See more here.\nRequisition compensation:\n79000to\n97000","description_format":"text","description_chars":4471,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate","Residential Real Estate","Continuing Education"],"lifecycle":[{"event":"open","at":"2026-09-27T14:15:40Z"}],"liveness":{"score":82,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.818,"p_room":1,"age_days":8,"expected_fill_days":28,"reasons":["conf:9","velocity","win:early"],"computed_at":"2026-10-01T05:45:00Z"},"pay":{"stated_usd_annual":97000,"is_top_pay":true},"html_url":"https://alion.io/job/fannie-mae-technical-integration-support-analyst-associate","json_url":"https://alion.io/job/fannie-mae-technical-integration-support-analyst-associate.json","meta":{"generated_at":"2026-10-01T22:01:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4685,"day_limit":5000,"remaining_today":315,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}