Enrollment Services Representative - Appendix D/Temporary Assignment

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Interested in growing your career at Fanshawe College?

Fanshawe College thrives because of its people. We foster a culture of excellence and see opportunities to turn potential into impact. Leading with empathy, belonging, unity, learning and courage, we guide the learning journey of our students, ensuring they are ready for work and life, today and tomorrow.

Working at Fanshawe College

Fanshawe College is committed to the principles of hybrid work and may offer this option to employees whose work can be performed in an alternate location, without adverse impact to the operations of the College, inclusive of our Student and Staff experience. Confirmation of hybrid work options available to you will be clarified upon hire and may be subject to change based on the duties required of your position. Successful candidates will be required to perform work within Ontario and must be available to work on campus, as required.

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This position is subject to the terms of Appendix D in the Full-Time Support Staff Collective Agreement.

Note: 1 vacancy available. This position is deemed a critical vacancy.

Work Mode: This position is hybrid, three days on-site per week.

Payband: This position is paid at Payband G. $35.29 - $40.73 per hour.

Hours: Monday to Friday, 8:30 a.m. to 4:30 p.m.

Why this Role is Important

The incumbent reports to the Manager, Registration, Records & Apprenticeship. The incumbent is responsible for the administration related to the admission, registration and graduation of students. In order to achieve this, the incumbent is required to make decisions, participate in communicating a wide variety of information, maintaining detailed academic records and processing applications from www.ontariocolleges.ca or our international Virtual Application System (VAS). The incumbent is a subject specialist on admissions assessments, registration, and student record progression. They play a key role in the promotion of goodwill between the college community and our students. They must ensure that all possible assistance is provided to students to facilitate their education and future employment.

How You’ll Make an Impact

Admissions, Registration and Progression

• Responds to inquiries from students internal and external to the College Community, in compliance with the regulations of the Freedom of Information and Protection of Privacy Act (FIPPA).
• Processing application for admission for all full-time and part-time programs ensuring that inquiries are responded to and decisions are conveyed, in a timely manner.
• Determine eligibility by evaluating Ontario, Out-of-Province, International Secondary School, College and University academic documents to determine validity of the institution and credentials for program eligibility.
• Ensures the applicant has completed the program specific requirements, records Departmental decisions and documents verifying compliance to these requirements.
• Receives and evaluates test results including IELTS, TOEFL and CAEL English language assessments.
• Ensures that all required documentation has been received and reviewed in order to comply with Citizenship and Immigration Canada student visa requirements.
• Ranking of applicants for highly competitive oversubscribed programs.
• Recommends a course of action to unsuccessful applicants.
• Responsible for monitoring statistics for their assigned programs to meet College enrolment targets without exceeding capacity.
• Liaise with Coordinator/Associate Dean to obtain special registration requirements and course loads for off-cycle students.
• Responsible for the cyclical admission and registration of students.
• Advises students of the College’s withdrawal policy and potential financial and immigration repercussions, suggests alternate course of action.
• Preparation of various documentation.
• Administers and interprets Federal, Provincial government and College policies and procedures.

First Point of Contact Service

• Provides direct service by being present on the front line of either the Oxford street or Dundas street campuses (future offices may open).
• Available for tier two support on phone lines during work day.

Performs other related duties as assigned

What You’ll Bring

• Post-secondary 2-year diploma with all disciplines being considered
• Minimum 3 years’ progressive office experience in a service area or in a business office setting
• An equivalent combination of education and experience may be considered
• Experience in a student service environment or Office of the Registrar preferred
• Expert user of Microsoft Office suite
• Experience using student information systems
• Demonstrated strong organizational skills and attention to detail
• Demonstrated ability to work independently and as a team
• Demonstrated excellent verbal and written communication skills

What This Opportunity Offers

• Comprehensive Pension: Join a defined-benefit pension plan (through the CAAT Pension Plan) that delivers predictable lifetime retirement income.
• Vacation & Benefits: Enjoy 8% in lieu of vacation and benefits, along with access to an Employee & Family Assistance Program to support your well-being-both at work and beyond.
• Professional Development: Learning is at the heart of the Fanshawe experience-for both students and employees. Our Organizational Development and Learning team offers a wide range of training and development opportunities to help you grow your skills and advance your career.
• Inclusive, Meaningful Campus environment: Work alongside passionate colleagues in an inclusive culture that values diversity, drives student success, and connects you to the local community and campus life.

Ready to Apply?

If you’re detail-oriented, service-focused, and enjoy helping students navigate important milestones in their academic journey, we’d love to hear from you.

Fanshawe College uses Workday to manage recruitment and hiring processes.

Educational Credentials

While transcripts are not required for the interview, they are mandatory as a condition of employment.

Equity, Diversity and Inclusion

Fanshawe College is an equal opportunity employer. We are committed to equity, value diversity, and welcome applicants from diverse backgrounds.

Accommodation

Fanshawe College provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, the hiring manager and the recruiter leading the recruitment will work with the applicant to meet the job applicant’s accommodation needs. Accommodation requests per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act can be emailed to: [email protected]

Land Acknowledgement

Fanshawe College would like to acknowledge and honour the Anishinaabe, Lotinuhsyuní and Lenape people of southwestern Ontario as the traditional owners and custodians of the lands and waterways where Fanshawe College is located.

We thank all applicants for their interest; however, only those chosen for an interview will be contacted.