{"id":3790301,"url":"https://alion.io/job/fao-schwarz-facilities-lead","title":"Facilities Lead","company":{"id":1844672,"name":"FAO Schwarz","domain":"faoschwarz.com","url":"https://alion.io/company/faoschwarz","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":23,"max":25,"currency":"USD","period":"hour","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-05T06:22:52Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-05T11:46:54Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"The Facilities Lead keeps the flagship clean, safe, and guest-ready from the first opening routine to the final close. This is the hands-on leader of the facilities team and the on-site point of contact for the cleaning and maintenance partners who support the building.\nYou lead from the floor, setting the pace for the team, spotting problems before guests do, and fixing the small things yourself so they never become expensive things\nCreating the Magic\nLead the Environment\nOwn the standard for cleanliness and presentation across the sales floor, restrooms, offices, and team areas, so every space is guest-ready before the doors open and stays that way through peak trading.\nKeep the building safe for guests and team by controlling hazards, enforcing safe working practices, following building rules on waste disposal, and reporting incidents promptly and accurately.\nWalk the store throughout the day, catching wear, damage, and risk early so issues are resolved before a guest meets them.\nRespond quickly to spills, breakages, and guest-facing incidents, always putting the guest before the task.\nComplete light maintenance and repairs within safe, approved limits, such as patching, paint touch-ups, furniture assembly, and hanging displays and signage, so small issues are fixed in-house rather than growing into costly callouts.\nLead the Team\nCoach and develop the team, adapting your style to bring out the best in each person.\nOwn onboarding and training for new team members, covering cleaning standards, safe use of equipment and chemicals, and store routines, so they ramp up quickly and work safely from the start.\nHold the team to the same guest engagement standard as anyone on the floor. When your team is cleaning, they are FAO Schwarz, stopping to help, answer questions, and create moments of connection, just as any floor team member would.\nProvide regular observations and specific feedback that raise the standard of the team’s work.\nRecognize strong performance and hold the team accountable when expectations are not met, escalating people concerns when needed.\n Work shoulder-to-shoulder with the team during demanding moments, role-modeling the pace, care, and ownership you expect.\nRun the Operation\nOwn the daily zone chart and team deployment, so coverage is clear, balanced, and follows guest traffic.\nLead opening and closing routines, ensuring the store is clean, safe, and fully set before guests arrive and properly secured at day’s end.\nAct as the on-site point of contact for external cleaning, maintenance, and contractor teams, working to the schedule store leadership sets: brief them on scope, manage access on the day, and inspect completed work against standard, so repairs and deep cleans never interrupt the guest experience.\nKeep supplies, cleaning equipment, and tools stocked, secure, and in working order, so the team is never stalled by missing kit, and nothing is lost or replaced unnecessarily.\nLog maintenance issues with clear detail and priority, and escalate repairs beyond your scope, so the right partner acts quickly and nothing sits waiting.\nDrive Business Performance\nUnderstand how a well-kept building protects the guest experience and sales: a closed restroom, a hazard on the floor, or a tired display costs guests and revenue at the busiest moments.\nTrack recurring issues, repair patterns, and supply usage, turning them into recommendations that prevent repeat repairs and guest-facing disruption.\nReport vendor performance with specifics, so store leadership can judge whether the service delivered meets the standard the store expects.\nPrepare the store for sale launches, events, and floor moves with coverage and readiness in place ahead of time, so busy moments run without facilities disruption.\nPartner Across the Store\nCollaborate with Visual, Operations, and Store Leadership teams to keep the store on-brand, safe, and aligned with daily priorities.\nWork closely with fellow Leads so the floor operates as one cohesive team, sharing knowledge and covering each other where needed.\nBuild trusted relationships with building management and external partners, so issues are resolved quickly and the store is seen as a professional, reliable presence.\nBe the eyes and ears of the building, surfacing safety concerns, facility trends, and team feedback to store leadership so the right decisions get made.\nCascade key communications across your team so they know about events, schedules, and expectations for their areas.\nWhat Success looks like\nYou’re doing well in this role when:\nThe store looks immaculate at opening and stays that way through the busiest trading days.\nSafety risks and repairs are caught early and resolved or escalated before they affect a guest or a team member.\nSmall repairs are completed in house, quickly and to a high finish.\nYour team knows what’s expected, receives regular feedback, and takes real ownership of their work.\nNew team members ramp up quickly, work safely, and feel supported from day one.\nCleaning and maintenance partners arrive briefed, finish to standard, and leave the store ready for guests.\nSupplies and equipment are stocked, secure, and well looked after.\nThis role aligns with Level M3 in our Career Framework and reflects first-line leadership responsibility, subject-matter expertise in store operations, and growing ownership of team performance and delivery. It provides a strong foundation for progression into Assistant Manager roles (Level M4).\nRequirements\nYou don’t need to be perfect, but you do need to lead with a sharp eye for detail and a strong sense of ownership.\n2+ years of leadership experience in facilities, cleaning, maintenance, retail, or hospitality environments.\nExperience coaching and developing team members through feedback and hands-on daily leadership.\nPractical handyperson skills and confidence completing light repairs safely and to a high finish.\nExperience working with external vendors or contractors on-site, including briefing, inspecting, and reporting on their work.\nSafe handling of cleaning products and equipment, with a strong commitment to health and safety.\nStrong presence and confidence making real-time decisions in a busy guest environment.\nClear communication and a collaborative approach across teams and partners.\nAbility to lift up to 50 pounds and stand, bend, and twist for extended periods.\nFlexibility to work days, evenings, weekends, and peak retail periods.\nHandyperson, construction, or repair experience is a plus.\nBenefits\n$23.00 - $25.00/hr + Store Incentive Bonus\nComprehensive Medical, Dental & Vision coverage\nEmployee discounts\nPre-Tax Commuter Benefits\nRetirement Plan (401k + Match)\nPaid Vacation + paid company holidays\nPaid + Unpaid sick time\nThis job description should not be construed to contain every function/responsibility that may be required to be performed by this role. Employees are required to perform other related functions as assigned.\nFAO Schwarz is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, creed, sex, age, national origin, citizenship status, marital status, sexual orientation, gender identity or expression, disability, military or veteran status, arrest or conviction record, predisposing genetic characteristics, status as a victim of domestic violence, or any other characteristic protected by applicable federal, state, or local laws.","description_format":"text","description_chars":7417,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Goods","Toys, Games & Puzzles"],"lifecycle":[{"event":"open","at":"2026-11-05T06:22:52Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":22,"reasons":["conf:3","win:early"],"computed_at":"2026-11-05T15:45:02Z"},"pay":{"stated_usd_annual":50000,"is_top_pay":false},"html_url":"https://alion.io/job/fao-schwarz-facilities-lead","json_url":"https://alion.io/job/fao-schwarz-facilities-lead.json","meta":{"generated_at":"2026-11-05T15:45:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20605,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1844672},"rest":"https://alion.io/mcp/rest/get_company?id=1844672"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffao-schwarz-facilities-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffao-schwarz-facilities-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffao-schwarz-facilities-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fao-schwarz-facilities-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffao-schwarz-facilities-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3790301}},{"tool":"search_jobs","arguments":{"company":"faoschwarz.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3790301},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}