{"id":3029269,"url":"https://alion.io/job/faraday-future-it-support-specialist","title":"IT Support Specialist","company":{"id":716226,"name":"Faraday Future","domain":"ff.com","url":"https://alion.io/company/ff-5","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"C","score":68,"open_postings":66,"ghost_share":0.53,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gardena, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":32,"max":35,"currency":"USD","period":"hour","gross":null,"usd_annual":70000},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"Copilot","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2024-09-05T22:55:33Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-22T06:48:47Z","board_verified":true,"closed_at":null,"days_open":776,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":776},"description":"The Company:\nFaraday Future (FF) is a California-based mobility company, leveraging the latest technologies and world’s best talent to realize exciting new possibilities in mobility. We’re producing user-centric, technology-first vehicles to establish new paradigms in human-vehicle interaction. We’re not just seeking to change how our cars work - we’re seeking to change the way we drive. At FF, we’re creating something new, something connected, and something with a true global impact.\nYour Role:\nAs anIT Support Specialist, you provide IT end-user support services and help achieving IT service levels and a high customer satisfaction.\nResponsibilities:\nRespond to service requests and assist with technology needs of IT end-users and systems, providing technical support and resolution for requests, incidents, and problems. Provide follow up as needed to confirm resolution of incidents and problems.\nDocuments resolution of incidents and service request in the IT Service Desk Management system\nPerform duties in compliance with legal/statutory regulations, including applicable SOX compliance\nSupport client system standards and security policies under the direction of management\nTrack and maintain IT asset inventory\nInstall and configure client systems and applications\nMaintain positive relationships with Faraday Future staff\nQualifications:\nBachelor's Degree in Computer Science, Computer Information Systems or a related field\n6+ years IT experience working as an IT Support Specialist\nSelf-driven and highly passionate about customer-service orientation and providing excellent service\nFamiliar with standard IT Service Desk department concepts, best practices, and procedures\nExperience with IT Service Desk and remote-control software\nExperience working with different operating systems including Windows 10, Mac OS, Android, and iOS\nExperience in Office 365, Mobile Device Management, and Active Directory\nTime-management skills and the ability to establish reasonable and attainable deadlines for resolution and prioritize workload efficiently in a high-pressure environment\nProven analytical and problem-solving abilities\nExperience working in a team-oriented, collaborative environment\nStrong written and verbal communications skills\nStrong documentation skills\nA creative curiosity, collaborative ethic, hardworking enthusiasm, and driving personal vision\nA penchant for multi-tasking and self-starting\nA true sense of determination… and hopefully a sense of humor\nIT Support Specialist\nExperience using AI-assisted infrastructure and network monitoring tools to detect anomalies, accelerate troubleshooting, and improve system reliability and performance\nAbility to apply AI tools to automate routine network and infrastructure tasks (e.g., log/traffic analysis, health checks, script generation, release validation)\nStrong understanding of secure and responsible AI usage, including validation of AI-generated outputs and protection of operational data\nIT Microsoft Product Expert\nExperience leveraging AI capabilities within the Microsoft ecosystem (e.g., Microsoft Copilot, Power Platform AI, Azure AI services, intelligent automation tools)\nAbility to design and implement AI-enabled Microsoft solutions for workflow automation, collaboration, reporting, analytics, and knowledge management\nStrong understanding of AI governance, enterprise data security, and compliance within Microsoft environments, including validation of AI-generated outputs\nIT Infrastructure Director\nExperience using AI-driven IT operations and service desk tools to improve ticket triage, incident resolution, knowledge retrieval, and end-user support\nAbility to use AI assistants to automate system administration, support workflows, reporting, and documentation\nStrong understanding of responsible AI practices, including confidentiality, data privacy, and validation of AI-generated outputs\nHourly Pay Range:\n($32-$35/hour DOE), plus benefits and incentive plans\n Perks + Benefits\nHealthcare + dental + vision benefits (Free for you/discounted for family)\n401(k) options\nCasual dress code + relaxed work environment\nCulturally diverse, progressive atmosphere\nFaraday Future is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected 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