{"id":1964260,"url":"https://alion.io/job/farfetch-customer-service-advisor-night-shift","title":"Customer Service Advisor - Night Shift","company":{"id":3450,"name":"Farfetch","domain":"farfetch.com","url":"https://alion.io/company/farfetch","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":80,"open_postings":20,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":49,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-01-16T16:11:15Z","employer_posted_date":"2026-01-16","last_verified_at":"2026-10-12T11:34:23Z","board_verified":true,"closed_at":null,"days_open":268,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":268},"description":"Farfetch exists for the love of fashion. We believe in empowering individuality. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.\nWe're a diverse and global community made up of Farfetchers, our partners and our customers, which we believe is at the heart of our success. Everything we do is centred around our values - Be Human, Think Global, Be Revolutionary, Todos Juntos, Be Brilliant, Amaze Customers - which define our beliefs and our actions. We welcome difference and foster a consciously inclusive environment for everyone. We are Farfetch For All.\nOPERATIONS\nWe're passionate about operational excellence, acting with our customers always in our heart. From Content Creation, to Payments and Fraud, to Delivery and Customer Care Services, we're creating seamless and luxury experiences for our customers all around the world.\nTHE ROLE\nWe are looking for a Customer Service Advisor that has key responsibilities to ensure that the highest levels of customer service are delivered to both our consumers and partners at all times and via every communication channel. Reporting to the Customer Service Supervisor, you will have the opportunity to gain excellent hands-on experience in a fast-paced fashion marketing environment, which will broaden as the team grows.\nWHAT YOU'LL DO\nRespond to Customer Inquiries via several channels (Chat, Email and Telephone);\nProvide information with regards to products/services and other related inquiries;\nBe the face of Farfetch to our customers and partners alike.\nWHO YOU ARE\nExperienced in customer service (minimum of 1 year), preferably in a fashion environment;\nFluent in English (mandatory minimum B2 level);\nProficient in the use of IT systems, both customer service specific and windows packages;\nHighly skilled in written and verbal communication;\nSkilled in listening;\nAble to work under pressure;\nKnowledgeable of fashion/fashion brands;\nAble to exceed customers’ expectations;\nConfident and articulate;\nHardworking and passionate.\nEQUAL OPPORTUNITIES STATEMENT\nFARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.\nWe care about our candidate's experience. If you need any kind of adjustment to apply for one of our positions please e-mail . 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