{"id":2088803,"url":"https://alion.io/job/farfetch-operations-business-analyst","title":"Operations Business Analyst","company":{"id":3450,"name":"Farfetch","domain":"farfetch.com","url":"https://alion.io/company/farfetch","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":80,"open_postings":20,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":49,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Analytics","role_family":"Analytics","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Porto, Portugal"],"countries":["PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":62000,"period":"year","method":"role_country_seniority_unknown","sample_n":20},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false},{"name":"Machine Learning","optional":false},{"name":"BigQuery","optional":true},{"name":"Google BigQuery","optional":true},{"name":"Looker","optional":true},{"name":"SQL","optional":true}],"status":"closed","first_seen_at":"2026-10-08T11:48:37Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-12T17:28:31Z","board_verified":false,"closed_at":"2026-10-12T17:28:31Z","days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"Farfetch is a leading global marketplace for the luxury fashion industry. The Farfetch Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,400 of the world’s best brands, boutiques, and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace.\nOPERATIONS\nWe're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.\nPORTO\nOur office is near Porto, in the north of Portugal, and is located in a vibrant business hub. It offers a dynamic and welcoming environment where our employees can connect and network with a large community of tech professionals.\nTHE ROLE\nAs part of the Operations team, you will be a key player in our mission to deliver an unrivalled experience to our customers and partners all around the world. You will work across different areas of Operations, using data and business insights to identify opportunities, improve processes, analyse performance, and support better business decisions.\nWHAT YOU'LL DO\nAnalyse operational performance, identifying trends, opportunities and areas for improvement;\nGather, structure and analyse complex data to generate actionable insights and support business decision-making;\nPartner with stakeholders across Operations and other business functions to understand needs, challenges and opportunities;\nTranslate business requirements into clear analysis, recommendations and actionable solutions;\nDevelop and maintain dashboards, reports and KPIs, ensuring insights are clearly communicated to relevant stakeholders;\nIdentify opportunities to optimise processes, improve efficiency and enhance customer and partner experience;\nSupport and contribute to cross-functional projects, from understanding the business problem through to implementation and measuring impact;\nBuild business cases and conduct impact analysis to support prioritisation and decision-making;\nDevelop tools and solutions that enable teams to monitor performance and make data-driven decisions, including Excel, Google Sheets, BI dashboards or machine learning services;\nAct as a trusted partner to stakeholders, challenging assumptions and bringing a data-driven perspective to business decisions;\nWork with teams across the organisation and with external partners where relevant to address business needs and drive continuous improvement. \nWHO YOU ARE\nDegree in Engineering, Mathematics, Business, Data Analytics or another relevant field;\nStrong analytical skills, with the ability to translate complex data into clear insights and actionable recommendations;\nStrong proficiency in Excel (Google Sheets is a plus) and SQL (BigQuery is a plus);\nExperience with reporting and BI tools (Looker is a plus);\nStrong problem-solving skills and a structured, data-driven approach;\nExcellent stakeholder management and communication skills, with the ability to work with different teams and levels of seniority;\nComfortable working in a fast-paced, international and constantly changing environment;\nOrganised, detail-oriented and proactive, with a strong ownership mindset;\nFluent in English.\nREWARDS & BENEFITS\nHealth insurance for the whole family and other well-being resources\n25 Days of Annual Leave (above the statutory) and additional Caring Days (2 days per year) and\nBoomerang: sabbatical program after 5 years service\nTraining opportunities and free access to LinkedIn Learning\nFlexible benefits program\nFlexible working environment\nEQUAL OPPORTUNITIES STATEMENT\nFARFETCH is committed to being an inclusive workplace where diversity in all its forms is celebrated. We make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law, physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other classification protected by applicable federal, state or local laws or ordinances. If you require special accommodation, please let us know.\nSCAM DISCLAIMER\nIt has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. 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