{"id":3652695,"url":"https://alion.io/job/farm-boy-customer-service-representative-21","title":"Customer Service Representative","company":{"id":6018,"name":"Farm Boy","domain":"farmboy.ca","url":"https://alion.io/company/farm-boy-inc","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":13,"computed_at":"2026-11-15T07:52:55Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":18,"max":null,"currency":"CAD","period":"hour","gross":null,"usd_annual":26000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-02T21:54:24Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-15T20:29:33Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"If you’re looking for more, you’ve come to the right place.\nFrom the moment we opened our doors in 1981, we knew we wanted to be different. The people who work here are special, and that’s what makes us special. Our team members uphold the standards we set long ago by making the exceptional everyday, building relationships with our customers and with each other, and finding a place where their potential meets opportunity.\n Be part of what makes us different.\nYou’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for detail and a passion for teamwork, you’ll ensure products are displayed beautifully and customers feel supported every step of their visit. Here are some of the other ways you’ll help us stand out:\nDeliver warm, confident, and engaging customer service that reflects Farm Boy’s commitment to the best fresh shopping experience.\nWelcome, greet, and assist customers using Farm Boy Service Standards while sharing your knowledge and enthusiasm for our products.\nPackage, stock, and rotate merchandise on display counters and shelves, ensuring high-quality presentation and accurate signage.\nMaintain clean, safe, and organized work and storage areas through general housekeeping duties, including sweeping, mopping, and dusting.\nFollow all corporate policies and procedures, with a strong focus on Health & Safety, Food Safety, and proper equipment use.\nComplete designated opening and closing procedures and support fellow Team Members as needed.\nSupport the team with additional duties on a periodic basis.\n What you bring to the table.\nWe provide the opportunity, and you bring the potential.\nA genuine passion for delivering engaging and exceptional customer service.\nRetail experience is considered an asset; an equivalent combination of education and experience will also be considered.\nThe ability to work independently with attention to detail and pride in delivering quality results and maintaining cleanliness standards.\nA collaborative, team-oriented approach supported by strong communication and organizational skills.\nThrive in a fast-paced, hands-on setting that involves multiple deadlines, extended periods of standing, heavy lifting, and work that may be performed in cooler, freezer, and outdoor conditions.\nFlexibility to work a dynamic schedule including evenings, weekends, and holidays.\nFluency in English; French language skills considered an asset.\nWhat we bring to the table.\nAt Farm Boy, we believe in supporting our Team Members throughout their careers. From the head office to the individual store, we’re proud to stand out in the market as a workplace that offers:\nComprehensive benefit program and coverage that varies by position.\nCoverage may include healthcare, dental care, disability coverage, life insurance and registered retirement savings program.\nA 10% discount on in-store purchases.\nOn-the-job training and the prioritization of internal promotions to help you grow and embrace new opportunities.\nThe opportunity to support local neighbourhoods through our community programs.\n Grow a Career with us...\nFarm Boy takes pride in growing a team that represents the best in the business. Join us for the career you’re craving!\nWe are committed to building a diverse and inclusive workplace. We encourage individuals from all backgrounds, identities, and experiences to apply-including those with non-traditional career paths.\nWe strive to create an environment where everyone feels valued, respected, and supported. Accommodations are available upon request for employees and applicants who may require them.\nWe do not use AI to assist in the recruitment process and this job posting is for an existing vacancy.","description_format":"text","description_chars":3798,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Organic Food","Prepared Foods"],"lifecycle":[{"event":"open","at":"2026-11-03T00:37:35Z"}],"visa":[],"liveness":{"score":36,"band":"fade","label":"Fading","p_open":1,"p_active":0.479,"p_room":0.75,"age_days":12,"expected_fill_days":13,"reasons":["conf:0","evergreen","wave","win:late"],"computed_at":"2026-11-15T07:52:55Z"},"pay":{"stated_usd_annual":26000,"is_top_pay":false},"html_url":"https://alion.io/job/farm-boy-customer-service-representative-21","json_url":"https://alion.io/job/farm-boy-customer-service-representative-21.json","meta":{"generated_at":"2026-11-15T20:57:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15727,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6018},"rest":"https://alion.io/mcp/rest/get_company?id=6018"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffarm-boy-customer-service-representative-21"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffarm-boy-customer-service-representative-21"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffarm-boy-customer-service-representative-21"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/farm-boy-customer-service-representative-21\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffarm-boy-customer-service-representative-21"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3652695}},{"tool":"search_jobs","arguments":{"company":"farmboy.ca","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3652695},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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