{"id":3763565,"url":"https://alion.io/job/farm-boy-service-supervisor-i-5","title":"Service Supervisor I","company":{"id":6018,"name":"Farm Boy","domain":"farmboy.ca","url":"https://alion.io/company/farm-boy-inc","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":13,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cambridge, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":18,"max":null,"currency":"CAD","period":"hour","gross":null,"usd_annual":26000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-04T15:15:54Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-14T01:58:52Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"If you’re looking for more, you’ve come to the right place.\nFrom the moment we opened our doors in 1981, we knew we wanted to be different. The people who work here are special, and that’s what makes us special. Our team members uphold the standards we set long ago by making the exceptional everyday, building relationships with our customers and with each other, and finding a place where their potential meets opportunity.\n Be part of what makes us different.\nYou’ll help lead a welcoming and efficient checkout experience while supporting our front-end team with service excellence and operational readiness. Through confident leadership, hands-on coaching, and a passion for customer service, you’ll ensure every interaction reflects Farm Boy’s commitment to the best fresh shopping experience. Here are some of the other ways you’ll help us stand out:\nDeliver warm, confident, and engaging customer service that reflects Farm Boy’s commitment to the best fresh shopping experience.\nGreet, engage, process, and bag customer purchases, collecting accurate tenders using Farm Boy Customer Service Standards.\nSupervise the front-end team and provide floor support by delegating tasks, coordinating meal breaks, and ensuring daily readiness for business.\nSupport a culture of trust and inclusion by providing hands-on training and coaching focused on floor operations, service standards, and service excellence.\nAssist the management team with cashier balancing, change orders, overrides, cart retrieval, and handling returns and refunds.\nSupport closing procedures by delegating tasks and ensuring completion of end-of-day responsibilities.\nAssist with the safe handling and sale of alcohol at applicable locations (Smart Serve certification required or willingness to obtain).\nFollow all corporate policies and procedures with particular focus on Health & Safety, Food Safety, HACCP compliance, and proper equipment use.\nSupport the team with additional duties on a periodic basis.\n What you bring to the table.\nWe provide the opportunity, and you bring the potential.\nA genuine passion for delivering engaging and exceptional customer service.\nPartial completion of a post-secondary program plus a minimum of 1 year of progressively responsible experience in a similar role (or an equivalent combination of education and experience).\nThe ability to work independently while taking pride in exceptional quality, attention to detail, and strong cleanliness standards.\nFor locations selling alcohol: minimum age of 18 years and Smart Serve certification (or willingness to complete).\nStrong mathematical skills with a high degree of accuracy in cash handling and transaction processing.\nA collaborative leadership style supported by clear and effective organizational and communication skills.\nThrive in a fast-paced, hands-on setting that involves multiple deadlines, extended periods of standing, heavy lifting, repetitive movement or tasks, and work that may be performed in cooler, freezer, and outdoor conditions.\nFlexibility to work a dynamic schedule including evenings, weekends, and holidays.\nFluency in English; French language skills considered an asset.\nWhat we bring to the table.\nAt Farm Boy, we believe in supporting our Team Members throughout their careers. From the head office to the individual store, we’re proud to stand out in the market as a workplace that offers:\nComprehensive benefit program and coverage that varies by position.\nCoverage may include healthcare, dental care, disability coverage, life insurance and registered retirement savings program.\nA 10% discount on in-store purchases.\nOn-the-job training and the prioritization of internal promotions to help you grow and embrace new opportunities.\nThe opportunity to support local neighbourhoods through our community programs.\n Grow a Career with us...\nFarm Boy takes pride in growing a team that represents the best in the business. Join us for the career you’re craving!\nWe are committed to building a diverse and inclusive workplace. We encourage individuals from all backgrounds, identities, and experiences to apply-including those with non-traditional career paths.\nWe strive to create an environment where everyone feels valued, respected, and supported. Accommodations are available upon request for employees and applicants who may require them.\nWe do not use AI to assist in the recruitment process and this job posting is for an existing vacancy.","description_format":"text","description_chars":4444,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Organic Food","Prepared Foods"],"lifecycle":[{"event":"open","at":"2026-11-04T19:19:44Z"}],"visa":[],"liveness":{"score":81,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.9,"p_room":0.9,"age_days":7,"expected_fill_days":13,"reasons":["conf:4","wave","win:mid","comp:junior"],"computed_at":"2026-11-12T10:38:37Z"},"pay":{"stated_usd_annual":26000,"is_top_pay":false},"html_url":"https://alion.io/job/farm-boy-service-supervisor-i-5","json_url":"https://alion.io/job/farm-boy-service-supervisor-i-5.json","meta":{"generated_at":"2026-11-14T03:00:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4328,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6018},"rest":"https://alion.io/mcp/rest/get_company?id=6018"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffarm-boy-service-supervisor-i-5"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffarm-boy-service-supervisor-i-5"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffarm-boy-service-supervisor-i-5"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/farm-boy-service-supervisor-i-5\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffarm-boy-service-supervisor-i-5"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3763565}},{"tool":"search_jobs","arguments":{"company":"farmboy.ca","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3763565},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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