Technical Analyst (Support Services)

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Why FCC?

At FCC, we’re proud to be 100% invested in Canadian agriculture and food. As a federal Crown corporation, we provide financing, knowledge resources and business management software to over 103,000 customers nationwide.

Here’s what you can expect when you join our team:

• Competitive total rewards packages: market-aligned and performance-based salary and incentive programs, flexible and comprehensive group benefit and savings plans, and well-being support through benefits and wellness programs

• Purpose-driven work: We build strong relationships, share knowledge and support the people who feed the world

• Growth: Learning and development opportunities to help you thrive

• Hybrid work options

How you’ll make an impact

As a Technical Analyst, you’ll translate business needs into practical, effective technology solutions. You’ll gather and interpret requirements, configure and enhance systems, and continuously improve tools and processes to support automation and reliable operations. Using your technical curiosity and critical thinking skills, you’ll troubleshoot issues, work with modern cloud technologies-including SaaS and PaaS-and apply your understanding of system integration to deliver solutions that advance FCC’s goals and improve the customer experience.

You’ll also bring strong service desk experience to the role by resolving customer issues using best practices, providing timely and effective support, and maintaining clear, accurate troubleshooting documentation.

What you’ll do

• Develop, implement and support tools, processes and technical solutions that improve FCC’s business capabilities

• Lead team and stakeholder meetings and participate in after-hours on-call rotation

• Offer technical support by phone, email, chat and one-on-one interactions

• Facilitate the resolution of Major IT Incidents

• Troubleshoot second-level IT support issues and common issues, trend analysis and documentation

Required qualifications:

• Diploma or certificate in information technology or computer science

• Minimum two years of service desk or call centre experience or related experience (or an equivalent combination of education and experience)

• In-depth knowledge of common software and operating systems

• Exceptional commitment to customer service

• Extensive knowledge of systems analysis, design concepts, and computing and software industry trends

• Valid driver’s licence

• ITIL V3 Foundations certification

Preferred qualifications:

• Information Technology Infrastructure Library (ITIL) certification

• Mac certification

• Microsoft certification

Not sure you meet every requirement? We encourage you to apply anyway.

You belong here

AtFCC, we’recommitted to creating an inclusive, equitableand accessible workplace - one that reflects the communities where we live, work and play. Our team is made stronger through diversity, and we’rededicated to building a workforce that brings together a range of backgrounds, abilitiesand perspectives.

We encourage qualified applicants to apply, including members of these four employment equity groups:

• Indigenous Peoples
• Members of visible minority groups
• Persons with disabilities
• Women

Accessibility and accommodations

To support an inclusive and accessible candidate experience, we encourage anyone needing an adjustment or accommodation during any stage of the recruitment process to email us at: [email protected]. An HR partner will respond and work with applicants who request a reasonableaccommodation. Information received in relation to accommodation requests will not impacthiring decisions.