Junior IT Support Analyst

About Fasanara

Founded in 2011, Fasanara is a global asset manager and technology platform.

We manage c. USD 6 billion AUM (as of December 31, 2025) in Fintech strategies on behalf of pension funds and insurance companies in Europe and North America.

With c.110 employees globally, we are a pioneer investor in Fintech Lending, enabling Real Economy Impact.

Fasanara manages the largest and longest standing Fintech Lending fund in Europe and invests in early-stage Fintech companies via its venture capital vehicles, using its central role in the Fintech ecosystem to identify and back revolutionary new businesses.

Our Culture

We are strong believers in meritocracy, and we seek to reward people based on impact and excellence. There is no bureaucracy, typical of large organisations. The environment is collaborative, entrepreneurial, and trust based. We set ambitious goals, work extremely hard, stress the importance of teamwork, and adhere to the highest level of excellence in everything we do. We are only as good as our team. Thus, we are building the firm around exceptional talent.

The Role

We're looking for an IT Support Analyst to join our small IT team in London, supporting colleagues across our offices in London, Abu Dhabi, New York, and Italy.

This is a hands-on, entry-level role focused on device builds, provisioning, and desk-side support. You'll spend your time setting up laptops and trading workstations, configuring iPhones, fixing everyday issues like OneDrive syncing, managing desk moves, and helping onboard and offboard staff. You'll also help track and retire IT assets as they reach end of life.

This role is deliberately hands-on and will grow with you. You'll start with device builds, provisioning, and desk-side support, and take on more responsibility - including exposure to infrastructure and security work - as you develop. Full training and mentoring is provided by senior members of the team.

Please note that this is a fully office-based role and will occasionally involve moving and installing IT equipment around the office.

Responsibilities

End User Support

• Provide first-line IT support via the helpdesk portal, email, telephone, and in person.
• Troubleshoot hardware, software, connectivity, and Microsoft 365 issues.
• Deliver remote support for hybrid and international users.
• Document resolutions and contribute to the IT knowledge base.
• Maintain high service levels and communicate effectively with users across all levels of the business.

User & Device Management

• Own the end-to-end new starter and leaver process, ensuring timely provisioning and deprovisioning of equipment and accounts.
• Configure, deploy, and maintain Windows laptops and multi-screen trading workstations.
• Deploy, manage, and support Apple Business Manager devices.
• Manage users and endpoints through Microsoft Intune and Microsoft 365.
• Perform office IT moves and workstation deployments.

Infrastructure & Workplace Technology

• Support and maintain meeting room audio-visual and conferencing equipment.
• Assist with device lifecycle management and asset tracking.
• Maintain endpoint compliance and security standards across the organisation.
• Support IT operational improvements and process documentation.

Security & Compliance

• Adhere to and promote IT security policies within a regulated financial services environment.
• Ensure devices remain compliant with organisational security standards.
• Support audit activities and maintain accurate IT documentation.
• Contribute to maintaining operational resilience and business continuity.

Requirements

End User Support

• Provide first-line IT support via the helpdesk portal, email, telephone, and in person.
• Troubleshoot everyday issues - OneDrive syncing, Outlook, printers, connectivity, and general hardware/software problems.
• Document fixes and contribute to the IT knowledge base as you learn.

Device & User Management

• Build and configure Windows laptops and multi-screen trading workstations from a standard image.
• Set up and provision iPhones and iPads, enrolling them into our device management platform.
• Create user accounts and manage access as part of the new starter and leaver process, working closely with senior team members.
• Carry out desk moves and workstation relocations.

Assets & Workplace Technology

• Track IT assets and help manage the retirement and disposal of old equipment.
• Support meeting room audio-visual and conferencing equipment.
• Help maintain accurate IT documentation.

Essential

• Some experience in an IT support, service desk, or desktop support role (around a year, or a strong placement/internship).
• Comfortable setting up and troubleshooting Windows laptops.
• Some familiarity with Microsoft 365 (Outlook, OneDrive, Teams).
• A clear communicator, comfortable asking questions and taking direction.
• Organised and reliable, happy with hands-on physical work (builds, moves, kit).
• Keen to learn and build a long-term career in IT.

Desirable

• Any exposure to Microsoft Intune, Apple Business Manager, or other device management tools.
• Interest in financial services or another regulated environment.
• A degree in IT, Computer Science, or a related discipline.
• Working towards, or interested in, Microsoft or other vendor certifications.

Why Join Us

You'll work in a small, high-performing IT team, with direct exposure to how IT is run in a regulated financial services environment. As you grow into the role, you'll get the chance to contribute to infrastructure projects and take on more responsibility - a genuine path to build a long-term career in enterprise IT.

Benefits

Our benefits include

• Performance-related Bonus Scheme
• Private Medical & Dental Insurance through Bupa (including children's cover)
• Life Insurance, Income Protection & Critical Illness Cover
• Employee Assistance Programme (EAP)
• Salary sacrifice pension with Hargreaves Lansdown (currently matched up to 10%)
• Enhanced Maternity & Paternity Leave
• Emergency Parental Leave, Emergency Childcare & Nursery Benefit
• Cycle to Work Scheme
• Charity Giving through CAF
• Annual Wellbeing Budget
• Team socials, annual Summer & Christmas parties, and other events throughout the year