{"id":1274000,"url":"https://alion.io/job/fast-lane-operations-coordinator","title":"Operations Coordinator","company":{"id":1140893,"name":"Fast Lane","domain":"fastlanetraining.ca","url":"https://alion.io/company/fastlanetraining","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"ET","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":["Raleigh, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":45000,"max":55000,"currency":"USD","period":"year","gross":null,"usd_annual":55000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Teams","optional":false}],"status":"live","first_seen_at":"2026-09-25T12:16:00Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-09-29T09:54:43Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Operations Coordinator\nThe Operations Coordinator provides course-coordination services for designated public and private training engagements across assigned product lines. This role coordinates courseware, labs, training materials, virtual meeting invitations, student and instructor communications, and approved instructor travel arrangements. This role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities across a variety of products and services.\nCoordinating with the Operations Delivery Manager, the Operations Coordinator will work closely with Sales, Product Line Management, Alliances, Finance, and other internal teams.\nThis is a remote position, but the candidate will work 8am to 5pm eastern time zone to align with business hours.\nKey Responsibilities:\nProcess student enrollments for public classes to include:\nInternal \nWeb Bookings\nSpecial programs.\nAssist Ops Managers with Logistics Management on private classes.\nPre-Class\nCourseware/lab ordering and distribution.\nDistribution of class joining instructions.\nInput student rosters into EMAN for private classes.\nDistribution of Instructor Information (II) emails.\nCreation and platform support of ILO/Web-Ex/Microsoft Teams delivered events.\nCreation of MTMs.\nDuring Class\nStudent Q&A and support.\nTrack attendance.\nPost Class\nInput MTM results into EMAN/SP.\nExam voucher ordering and distribution.\nThank you/Missing Eval emails.\nAnswer incoming calls/web inquiries about Fast Lane and our offerings.\nStudent support for public classes for their specific product lines.\nManage all vendor platforms in support of operational tasks and administration. \nPlan and schedule cost effective external training venues, travel and logistics. \nSupport finance with revenue and expense coding in the CRM. \nFollow, maintain and develop processes that proactively manage service level requirements to all customers and vendors. \nProvide reporting to vendors and customers as required. \nSupport inter-departmental initiatives such as the implementation of new courses and programs including, but not limited to, budgeting and purchasing of equipment, establishing timelines and certification requirements.\nResponsibilities are not limited to the above duties\nPerformance Objectives:\nEach team members goals/KPIS are centered around these 4 areas:Improving CSAT.\nGrowing our Subject Matter Expert (SME) Bench.\nIncreasing Gross Margin.\nIncreasing Team Efficiency with Process Improvement/Automation.\n\nQualifications & Key Skills:\nStrategic planning\nRisk analysis\nBudget Management\nStaff Management\nDecision making skills\nProblem solving skills\nStrong attention to detail\nCommunication Skills\nOrganization skills\nTime Management\nAdaptability\nPreferred Qualifications:\nBachelor's degree\n3+ years of professional experience\nExperience in B2B technology, IT services, IT training, SaaS, or professional services.\nReporting Structure:\nThe Operations Coordinator reports to the Operations Delivery Manager.","description_format":"text","description_chars":3007,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Training & Certification"],"lifecycle":[{"event":"open","at":"2026-09-26T00:58:21Z"}],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":0.9,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":50,"reasons":["conf:70","win:early"],"computed_at":"2026-09-29T05:45:00Z"},"pay":{"stated_usd_annual":55000,"is_top_pay":false},"html_url":"https://alion.io/job/fast-lane-operations-coordinator","json_url":"https://alion.io/job/fast-lane-operations-coordinator.json","meta":{"generated_at":"2026-09-30T01:23:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":929,"day_limit":5000,"remaining_today":4071,"minute_limit":60,"resets_at":"2026-10-01T00:00:00Z"}}}