{"id":2626267,"url":"https://alion.io/job/fast-retailing-customer-service-associate","title":"Customer Service Associate","company":{"id":1840221,"name":"Fast Retailing","domain":"fastretailing.com","url":"https://alion.io/company/fastretailing","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kearny, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":19,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":38000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-16T00:00:00Z","employer_posted_date":"2026-07-16","last_verified_at":"2026-10-15T19:50:06Z","board_verified":true,"closed_at":null,"days_open":92,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":92},"description":"JOB TITLE: Customer Service Associate\nREPORTS TO: Direct Supervisor\nLOCATION: Kearny, New Jersey\nCompany Overview:\nUNIQLO apparel comes from the Japanese values of simplicity, quality, and longevity. Designed to be of the time and for the time, LifeWear is made with such modern elegance that it becomes the building block of each individual’s style. A perfect shirt that is always being made even more perfect. The simplest design hides the most thoughtful and modern details. The best in fit and fabric is made to be affordable and accessible to all. LifeWear is clothing that is constantly being innovated, bringing more warmth, better design, and better comfort to people’s lives.\nPosition Overview:\nAs a Customer Service Associate, you will be responsible for handling customer service inquiries and resolving escalations in a professional and courteous manner while upholding the Uniqlo service philosophy.\nJob Responsibilities:\nInteract with customers over voice and multiple written channels.\nRespond to queries related to products, services, processes, and policies.\nHandle and resolve complaints in accordance with established policies and procedures while maintaining Customer First Mindset.\nAssist customers with placing orders and navigating our e-commerce site.\nTroubleshoot online and checkout issues and report technical concerns to respective internal departments for resolution.\nRespond to escalated issues in a courteous and professional manner consistent with our customer service philosophy.\nLiaise with distribution centers to research disruption to order fulfillment or return process.\nLiaise with retail stores to resolve customer concerns related to the store experience.\nResponsible for maintaining a clean work area.\nPerform other related duties as assigned based on the need of the business.\nQualifications\nHigh school diploma or equivalent\nMinimum six (6) months of customer service experience, retail or call center preferred\nExcellent interpersonal, active listening, and verbal and written communication skills\nProficiency in Spanish preferred\nAbility to multitask while handling customers' inquiries with a professional manner and calm disposition\nProficiency with computers, especially CRM software, and strong typing skills (35 WPM minimum)\nStrong time management, problem-solving, and decision-making skills\nPositive attitude and open to constructive criticism.\nAdaptability and accountability\nRegular, dependable attendance and punctuality are required\nHourly Rate: $19.00/hour\nThe 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