{"id":3159092,"url":"https://alion.io/job/fastspring-payment-operations-specialist","title":"Payment Operations Specialist","company":{"id":4374,"name":"FastSpring","domain":"fastspring.com","url":"https://alion.io/company/fastspring","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":63000,"max":63000,"currency":"USD","period":"year","gross":null,"usd_annual":63000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T14:32:39Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-28T04:01:26Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"About FastSpring:\nFastSpring is how AI, SaaS, gaming, software, and digital product companies sell online in more places around the world. We handle all payment needs from checkout to taxes so you can go farther faster. \nFounded in 2005, we are a privately owned company headquartered in Santa Barbara with offices in Amsterdam, Austin, Belfast, Dublin, Halifax, and Singapore.\nPayment Operations Specialist, Technical Operations\nDepartment: Payment Operations | Location: Remote - United States | Reports To: Director of Trust and Safety\n\nPosition Overview:\nThe Payment Operations Specialist supports the day-to-day health of FastSpring's payment ecosystem for our network of 2,500+ sellers, with a focus on chargeback management, KPI tracking, and issue resolution across multiple processors and regions. Working closely with senior team members, this role helps manage chargebacks, monitor payment performance, and investigate anomalies while supporting cross-functional efforts to reduce risk and improve the seller experience. It is an entry-to-early career role with room to grow into payments, risk, and fraud. Responsibilities & Goals:\nAssist with the end-to-end chargeback process, including preparing and submitting representments.\nMonitor chargeback volumes, win rates, and related KPIs using existing reports and tools.\nCoordinate with sellers and internal teams to collect supporting documentation for dispute responses.\nMonitor payment processor dashboards and alerts to identify potential issues or disruptions.\nSupport Tier I-II payment-related inquiries from sellers and internal teams.\nInvestigate routine issues involving settlements, refunds, disputes, or processor behavior.\nHelp document and maintain standard operating procedures (SOPs) for chargebacks and payment operations.\nExperience & Qualifications:\n1+ years of experience in payments operations, chargebacks, customer support operations, finance operations, or a related role.\nBasic understanding of card payments and the chargeback/dispute lifecycle.\nExposure to chargeback processing, payment processors, or merchant-of-record environments is a plus.\nStrong attention to detail and ability to follow documented processes.\nStrong organizational and communication skills.\nInterest in learning more about risk, fraud, and payment optimization.\nWe welcome candidates from a range of backgrounds and experiences who bring fresh perspective to payment operations challenges.\nTechnology & Systems:\nComfortable working with data, dashboards, and spreadsheets.\nFamiliarity with payment processor dashboards or dispute management tools is a plus.\nComfortable working across multiple platforms and systems in a fast-paced, globally distributed environment.\nConsistent with FastSpring's values and applicable law, we provide the following information to promote pay transparency and equity. The base pay range below represents a good faith estimate of the low and high end base pay range for the listed position. This role may be eligible for the corporate bonus plan (or, if a sales role, a commission plan as defined in the sales incentive plan document). In addition, FastSpring provides a variety of benefits to employees. \nEstimated Base Pay Range\n$63,000—$63,000 USD\nAbout the Company:\nFastSpring is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer. Candidates are considered for employment with FastSpring without regard to their race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, veteran status (specifically status as a disabled veteran, special disabled veteran, Vietnam Era veteran, recently separated veteran, armed forces service medal veteran, or other protected veteran) or other classification protected by applicable federal, state or local law.\nAI Transparency Statement:\nFastSpring may utilize artificial intelligence (AI) or automated tools during portions of the recruitment process to assist with operational and administrative activities, including candidate communications, scheduling, application organization, and interview documentation. These tools are designed to support efficiency and consistency within the hiring process. AI systems are not used as the sole determinant of hiring outcomes, and all employment decisions are made by qualified human reviewers. We are committed to responsible and fair hiring practices and continue to evaluate our use of technology accordingly.","description_format":"text","description_chars":4494,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["E-commerce Platforms","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-10-23T15:31:37Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":4,"expected_fill_days":30,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":63000,"is_top_pay":false},"html_url":"https://alion.io/job/fastspring-payment-operations-specialist","json_url":"https://alion.io/job/fastspring-payment-operations-specialist.json","meta":{"generated_at":"2026-10-28T06:45:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9074,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4374},"rest":"https://alion.io/mcp/rest/get_company?id=4374"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffastspring-payment-operations-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffastspring-payment-operations-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffastspring-payment-operations-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fastspring-payment-operations-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffastspring-payment-operations-specialist"}]}